Windchase Apartments

I am very sorry [redacted] feels this way I did four actual cleaning inspections of the apartment, in hope that it would pass each time We normally only do one pre inspection and then the final, so I went out of my way to work with them on this [redacted] had left the state after the first inspection and I did leave a list in which his mother informed me that she would not even look at I did take her into the apartment and showed her everything that was on the list I did include a few pictures of some of the things that would not pass Thank you for your consideration in this matter We are a reputable company and our residents are our top priority!

We scheduled the mofor the 14th of July and I did not know that there was a problem with the modate! This is the first I have heard of this. Once an apartment is ready for move-in, we only hold them for up to one week, so I feel we did the best we could do. I am very
sorry for any inconvenience this may have caused our new residents. I held the apartment for as long as I could, with my supervisors permission

PC Floors charged us for extra heavy soil and pink spot removal of the living room carpet and the total cost was $64.13.  The cost for a regular carpet clean from that company is $32.48, including the tax and that is not for an extra dirty carpet or stain removal!  Also, I do have a check list of all of the items that [redacted] provided and it covered the whole apartment.  I have provided these forms with the deposit return form that has been sent out to [redacted]  Once again, I deeply regret [redacted] being upset, as I could not move another resident into the apartment without having the cleaning done.  Thank you.

I am very sorry [redacted] feels this way.  I did four actual cleaning inspections of the apartment, in hope that it would pass each time.  We normally only do one pre inspection and then the final, so I went out of my way to work with them on this.  [redacted] had left the state...

after the first inspection and I did leave a list in which his mother informed me that she would not even look at.  I did take her into the apartment and showed her everything that was on the list.  I did include a few pictures of some of the things that would not pass.  Thank you for your consideration in this matter.  We are a reputable company and our residents are our top priority!

Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted] cleaned the entire apartment with my mother twice only for her to good back in and clean it over and over again. The apartment was left in excellent shape the only problem was the carpet in the living room needed to be professionally cleaned in which she had told me that it would only cost $32. I In my heart I hope and pray that I get my deposit back because of the work my mother and I put in cleaning that apartment. So long as Windchase is not trying to charge me for any ridiculous fees I have no problems, but I have witnesses in my neighbors who've come inside my apartment and found everything to be in compliance with everything asked of me as I moved out of the apartment. Again I will trust in the process and pray no one else will have to go through this again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]