In regards to [redacted] ***, 1, the windows are no longer under warranty, Wallside would be happy to replace it but there will be chargesThe other window that needs service we have all ready done non warranty work and there is a cod of dollarsWe will waive the cod on the service work and finish repairing that window at no charge.If you have any questions please call [redacted]
We are very sorry for the initial inconvenience and service the customer experienced We have since gone back and fixed any and all issues reported and are happy to stand behind our product and service if there is any further action requested by our customer
I called and talked to [redacted] , at that time she stated that I must talk to [redacted] , I am waiting for a return callAlso if a copy of the bill could be sent to me at [redacted] I will work on a resolutionI can be reached at the following number [redacted] Monday - Friday 8:- 2:00.Thank you [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: There are two buildings on the premisesWallside might be "right" as to the windows on the rear building which were installed in the Mid 80'sTheir claim is that a year guaranteed has expired; Our claim is that the guarantee was lifetime.No way is Wallside correct on the front building as those windows were installed in the 90's Regards, [redacted]
Wallside’s Installation Manager and Siding Manager met with Mr*** yesterdayThey went over Mr*** water leak issue and explained that the leak was coming from his existing wood window that was not replaced by WallsideSometime in January, Wallside will be replacing that window along
with seven other windows that Mr*** is purchasingAttached is copies of the original Wallside contract*** *** invoice and completion for the original installationIf you have any further questions, please call me at *** or email at *** Thank you *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 12581907, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***
We have contacted the customer to schedule field service manager to assess the newly installed doorwalls and inspect quality of the windows and door and the installation. We will stand behind our product and ensure the customer received what they ordered, and if not, replace any incorrectly
installed items
We apologize for the delay in providing the locks. We had to order the locks in and have received them and sent them out as of 1/2/2018 when our office returned from the holidays. Thank you and we, again, apologize for the delay.
We are very sorry for the initial inconvenience and service the customer experienced. We have since gone back and fixed any and all issues reported and are happy to stand behind our product and service if there is any further action requested by our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.As I stated before, it was payed by me over time. I don't have the receipt now. I have tried getting a new one from my contractor and he can't recall how much it was.he is guessing $1500. or 1800. I told him it was 1500. and that is what I payed him. but he doesn't want to go out on a limb by guessing. so as of now I don't have the receipt. wallside should have it. I faxed them 3 of them when they gave me the ok to have it done.and there records should show they never payed anyone to do the work.
Regards,
[redacted]
I called and talked to [redacted], at that time she stated that I must talk to [redacted], I am waiting for a return call. Also if a copy of the bill could be sent to me at [redacted] I will work on a resolution. I can be reached at the following number [redacted] Monday...
In regards to [redacted], 1, the
windows are no longer under warranty, Wallside would be happy to replace it but
there will be charges. The other window that needs service we have all ready
done non warranty work and there is a cod of 190.00 dollars. We will waive the
cod on the...
service work and finish repairing that window at no charge.If you have any questions please call [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
There are two buildings on the premises. Wallside might be "right" as to the windows on the rear building which were installed in the Mid 80's... Their claim is that a 30 year guaranteed has expired; Our claim is that the guarantee was lifetime.No way is Wallside correct on the front building as those windows were installed in the 90's.
Regards,
[redacted]
In regards to [redacted] ***, 1, the windows are no longer under warranty, Wallside would be happy to replace it but there will be chargesThe other window that needs service we have all ready done non warranty work and there is a cod of dollarsWe will waive the cod on the service work and finish repairing that window at no charge.If you have any questions please call [redacted]
We are very sorry for the initial inconvenience and service the customer experienced We have since gone back and fixed any and all issues reported and are happy to stand behind our product and service if there is any further action requested by our customer
I called and talked to [redacted] , at that time she stated that I must talk to [redacted] , I am waiting for a return callAlso if a copy of the bill could be sent to me at [redacted] I will work on a resolutionI can be reached at the following number [redacted] Monday - Friday 8:- 2:00.Thank you [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: There are two buildings on the premisesWallside might be "right" as to the windows on the rear building which were installed in the Mid 80'sTheir claim is that a year guaranteed has expired; Our claim is that the guarantee was lifetime.No way is Wallside correct on the front building as those windows were installed in the 90's Regards, [redacted]
Wallside’s Installation Manager and Siding Manager met with Mr*** yesterdayThey went over Mr*** water leak issue and explained that the leak was coming from his existing wood window that was not replaced by WallsideSometime in January, Wallside will be replacing that window along
with seven other windows that Mr*** is purchasingAttached is copies of the original Wallside contract*** *** invoice and completion for the original installationIf you have any further questions, please call me at *** or email at *** Thank you *** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID 12581907, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***
We have contacted the customer to schedule field service manager to assess the newly installed doorwalls and inspect quality of the windows and door and the installation. We will stand behind our product and ensure the customer received what they ordered, and if not, replace any incorrectly
installed items
We apologize for the delay in providing the locks. We had to order the locks in and have received them and sent them out as of 1/2/2018 when our office returned from the holidays. Thank you and we, again, apologize for the delay.
We are very sorry for the initial inconvenience and service the customer experienced. We have since gone back and fixed any and all issues reported and are happy to stand behind our product and service if there is any further action requested by our customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.As I stated before, it was payed by me over time. I don't have the receipt now. I have tried getting a new one from my contractor and he can't recall how much it was.he is guessing $1500. or 1800. I told him it was 1500. and that is what I payed him. but he doesn't want to go out on a limb by guessing. so as of now I don't have the receipt. wallside should have it. I faxed them 3 of them when they gave me the ok to have it done.and there records should show they never payed anyone to do the work.
Regards,
[redacted]
I called and talked to [redacted], at that time she stated that I must talk to [redacted], I am waiting for a return call. Also if a copy of the bill could be sent to me at [redacted] I will work on a resolution. I can be reached at the following number [redacted] Monday...
- Friday 8:00 - 2:00.Thank you[redacted]
In regards to [redacted], 1, the
windows are no longer under warranty, Wallside would be happy to replace it but
there will be charges. The other window that needs service we have all ready
done non warranty work and there is a cod of 190.00 dollars. We will waive the
cod on the...
service work and finish repairing that window at no charge.If you have any questions please call [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
There are two buildings on the premises. Wallside might be "right" as to the windows on the rear building which were installed in the Mid 80's... Their claim is that a 30 year guaranteed has expired; Our claim is that the guarantee was lifetime.No way is Wallside correct on the front building as those windows were installed in the 90's.
Regards,
[redacted]