WindEnergy7, LLC

This complaint is incomplete of the situation He was not present at delivery, a third party purchased, received, signed as complete, stored.“they have provided NO TECHINCAL SUPPORT, whatsoever”I have emailed and talked with his installer, reviewed the site, shared multiple satellite photos, provided drawings, discussed his plans to install However when he discovered that some of his hardware has been lost, it went from finding missing hardware to wanting me to pay for lost hardware I perform many installations with less time and effort than this And I will help finish his installation support.Purchase in 2013: The customers complaint fails to say that his purchase was through a third partyThe third party was the purchaser and receiver, he is their end user He was not present at delivery and is not a party to that delivery, its receipt, or its long storage at someone elses warehouse That delivery was completed, signed for as complete by the purchaser.Multiple contacts, addresses, emails, and parties complicate communication and support more than normal His installation resumes this MayWell into install support and planning He reports he can’t find some parts on July 29th I explained the sizes of the boxes and what he is looking for which was lost or misplaced He couldn’t locate the lost parts, lost boxes, in the third party warehouse where it was received and stored for years.I am willing to help with the cost discounting and I am definitely not wanting the customer to fail in completing and installing his system I sure want his system up and running like all the others I sell and support But I will not bear all the cost of the responsibility of he and his third party.Everything they have in hand will work without the parts that have been lost That can be worked out So the lost parts don’t make any of the other hardware un-usable Its modular to install Last parts will bolt right on at any time, atop a running system that is in hand He has a good site and a good system and we will work it out somehow.See, its just not so cut and dry as something not shipped and not supported But I will reach out to the customer and see what I can do from here to help bridge the impass and I do want to help

This complaint is incomplete of the situation? He was not present at delivery, a third party purchased, received, signed as complete, stored.“they have provided NO TECHINCAL SUPPORT, whatsoever”I have emailed and talked with his installer, reviewed the site, shared multiple satellite photos, provided drawings, discussed his plans to install? However when he discovered that some of his hardware has been lost, it went from finding missing hardware to wanting me to pay for lost hardware? I perform many installations with less time and effort than this? And I will help finish his installation support.Purchase in 2013: The customers complaint fails to say that his purchase was through a third partyThe third party was the purchaser and receiver, he is their end user? He was not present at delivery and is not a party to that delivery, its receipt, or its long storage at someone elses warehouse? That delivery was completed, signed for as complete by the purchaser.Multiple contacts, addresses, emails, and parties complicate communication and support more than normal? His installation resumes this MayWell into install support and planning He reports he can’t find some parts on July 29th ? I explained the sizes of the boxes and what he is looking for which was lost or misplaced? He couldn’t locate the lost parts, lost boxes, in the third party warehouse where it was received and stored for years.I am willing to help with the cost discounting and I am definitely not wanting the customer to fail in completing and installing his system? I sure want his system up and running like all the others I sell and support? But I will not bear all the cost of the responsibility of he and his third party.Everything they have in hand will work without the parts that have been lost? That can be worked out? So the lost parts don’t make any of the other hardware un-usable? Its modular to install? Last parts will bolt right on at any time, atop a running system that is in hand? He has a good site and a good system and we will work it out somehow.See, its just not so cut and dry as something not shipped and not supported? But I will reach out to the customer and see what I can do from here to help bridge the impass and I do want to help

This complaint is incomplete of the situation? He was not present at delivery, a third party purchased, received, signed as complete, stored.“they have provided NO TECHINCAL SUPPORT, whatsoever”I have emailed and talked with his installer, reviewed the site, shared multiple satellite photos,
provided drawings, discussed his plans to install? However when he discovered that some of his hardware has been lost, it went from finding missing hardware to wanting me to pay for lost hardware? I perform many installations with less time and effort than this? And I will help finish his installation support.Purchase in 2013: The customers complaint fails to say that his purchase was through a third partyThe third party was the purchaser and receiver, he is their end user? He was not present at delivery and is not a party to that delivery, its receipt, or its long storage at someone elses warehouse? That delivery was completed, signed for as complete by the purchaser.Multiple contacts, addresses, emails, and parties complicate communication and support more than normal? His installation resumes this MayWell into install support and planning He reports he can’t find some parts on July 29th ? I explained the sizes of the boxes and what he is looking for which was lost or misplaced? He couldn’t locate the lost parts, lost boxes, in the third party warehouse where it was received and stored for years.I am willing to help with the cost discounting and I am definitely not wanting the customer to fail in completing and installing his system? I sure want his system up and running like all the others I sell and support? But I will not bear all the cost of the responsibility of he and his third party.Everything they have in hand will work without the parts that have been lost? That can be worked out? So the lost parts don’t make any of the other hardware un-usable? Its modular to install? Last parts will bolt right on at any time, atop a running system that is in hand? He has a good site and a good system and we will work it out somehow.See, its just not so cut and dry as something not shipped and not supported? But I will reach out to the customer and see what I can do from here to help bridge the impass and I do want to help

Dear Revdex.com, In reference to my complaint ID [redacted] submitted on 6/24/2015 8:40:48 AM against Windenergy 7, LLC.; I have recently been contacted by the owner and he has been very open and honest with me in that he has been going through 3 very bad incidences concerning his lack of ability to support...

his costumers. I truly believe him and he also sent me a product for free in showing good faith of his lack of support, which I am very humbled to receive. I wish to retract my complaint and make things fair in my misrepresentation of Windenergy7's real problems which he has seemed to remedy. Thank you,

This complaint is incomplete of the situation.  He was not present at delivery, a third party purchased, received, signed as complete, stored.“they have provided NO TECHINCAL SUPPORT, whatsoever”I have emailed and talked with his installer, reviewed the site, shared multiple satellite photos,...

provided drawings, discussed his plans to install.  However when he discovered that some of his hardware has been lost, it went from finding missing hardware to wanting me to pay for lost hardware.  I perform many installations with less time and effort than this.  And I will help finish his installation support.Purchase in 2013: The customers complaint fails to say that his purchase was through a third party. The third party was the purchaser and receiver, he is their end user.  He was not present at delivery and is not a party to that delivery, its receipt, or its long storage at someone elses warehouse.  That delivery was completed, signed for as complete by the purchaser.Multiple contacts, addresses, emails, and parties complicate communication and support more than normal.  His installation resumes this May.. Well into install support and planning He reports he can’t find some parts on July 29th 2015.  I explained the sizes of the boxes and what he is looking for which was lost or misplaced.  He couldn’t locate the lost parts, 3 lost boxes, in the third party warehouse where it was received and stored for 2 years.I am willing to help with the cost discounting and I am definitely not wanting the customer to fail in completing and installing his system.  I sure want his system up and running like all the others I sell and support.  But I will not bear all the cost of the responsibility of he and his third party.Everything they have in hand will work without the parts that have been lost.  That can be worked out.  So the lost parts don’t make any of the other hardware un-usable.  Its modular to install.  Last parts will bolt right on at any time, atop a running system that is in hand.  He has a good site and a good system and we will work it out somehow.See, its just not so cut and dry as something not shipped and not supported.  But I will reach out to the customer and see what I can do from here to help bridge the impass and I do want to help.