Windham Partners

I am very sorry you had this experience and that will be addressed We did have product that was held at our port and were hoping it would be released so we could ship orders for those products Unfortunately it was taking too long so we cancelled the item from your order I followed up with my financial team and they advised the credit was processed a day ago and you should see it in your bank account soon.Due to your experience, I am going to issue loyalty points (equivalent to $10) to your account so you can apply it to your next order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

An error was made by our call center specialist in that she had forgotten to place a courtesy order for this consumerThe consumer was contacted by this associate who apologized for her mistake and the order for a replacement cylinder was placedThe shipment was delivered on Friday, February 10th

Dear [redacted] I apologize that it has taken us this long to refund your purchase and that our Sparkling Water Specialist did not get back in touch with youThere was an error made in our system which indicated your case had been resolvedAfter researching, I did find the return and a credit was issued today, March 20th, Please look out for the credit and if you have any questions please reach back out to us at [redacted] Again, I sincerely apologize for the delay and thank you for being a loyal SodaStream consumer!Sincerely, Lauren JC [redacted] Consumer Response Manager

Dear [redacted] *** I do apologize for the experience that you had with our Sparkling Water Specialist and retailerOur policy concerning a defective COcylinder is to send you a free replacement and have you surrender the defective with a retailerIt seems in this case the specialist did not follow the proper procedureI have placed an order for a free cylinder to be sent to your address at [redacted] ** [redacted] *** [redacted] The order reference number is [redacted] You should see this delivery in the next daysI would like to counsel the Specialist but we are unable to identify where you spoke with someoneDo you have their name or the phone number from which you called so that I may counsel them? We do record all of our calls for training purposes such as thisIf you also have the date and approximate time of you call that would be helpful as wellThank you for being a loyal SodaStream user and appreciate your feedbackAgain, I apologize for the error

SodaStream made the decision to transition to healthier, better-for-you flavors. As a result, Diet Pink Grapefruit was discontinued & replaced with Zero Calorie Pink Grapefruit. This new flavor is available on our website and at select retailers across the nation

*** *** was mailed a check for the full amount as of Thursday February 11, 2016. Thank You*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] I apologize that it has taken us this long to refund your purchase and that our Sparkling Water Specialist did not get back in touch with you. There was an error made in our system which indicated your case had been resolved. After researching, I did find the return and a credit...

was issued today, March 20th, 2017. Please look out for the credit and if you have any questions please reach back out to us at [redacted] Again, I sincerely apologize for the delay and thank you for being a loyal SodaStream consumer!Sincerely, Lauren J. C[redacted]Consumer Response Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This consumer has been contacted and is satisfied with results. We have replaced his bottles and are bringing back his product for quality review.

I am very sorry you had this experience and that will be addressed.  We did have product that was held at our port and were hoping it would be released so we could ship orders for those products.  Unfortunately it was taking too long so we cancelled the item from your order.  I...

followed up with my financial team and they advised the credit was processed a day ago and you should see it in your bank account soon.Due to your experience, I am going to issue 2000 loyalty points (equivalent to $10) to your account so you can apply it to your next order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We're sorry to hear you're having trouble finding what you need.  To find retailers in your area that participate in our CO2 Exchange Program, visit our "where to buy" locator via the following link: https://www.sodastreamusa.com/where-to-buy.aspx  We recommend you call ahead to confirm...

the retailer is in stock before making the trip.
For your convenience, we have verified that the locations listed below are in your area and do have inventory.  Hope this helps!
[redacted]
[redacted]
[redacted]
[redacted]
Best Buy[redacted]
[redacted]
[redacted]
Walmart[redacted]
[redacted]
[redacted]

An error was made by our call center specialist in that she had forgotten to place a courtesy order for this consumer. The consumer was contacted by this associate who apologized for her mistake and the order for a replacement cylinder was placed. The shipment was delivered on Friday, February...

10th.

Dear [redacted] I do apologize for the experience that you had with our Sparkling Water Specialist and retailer. Our policy concerning a defective CO2 cylinder is to send you a free replacement and have you surrender the defective with a retailer. It seems in this case the specialist...

did not follow the proper procedure. I have placed an order for a free cylinder to be sent to your address at [redacted] The order reference number is [redacted]. You should see this delivery in the next 5 days. I would like to counsel the Specialist but we are unable to identify where you spoke with someone. Do you have their name or the phone number from which you called so that I may counsel them? We do record all of our calls for training purposes such as this. If you also have the date and approximate time of you call that would be helpful as well. Thank you for being a loyal SodaStream user and appreciate your feedback. Again,  I apologize for the error.

We do have a return policy that is on our website that reference that; if you are not happy with your sparkling water maker for any reason that we will accept a return within 30 postmarked days with receipt.  Our sparkling Drink Mixes, Carbonating Bottles, CO2 Carbonators and accessories cannot...

be returned or exchanged if purchased from sodastream.com Do to the negative experience from our consumer we have agreed to honor a full refund with the receipt of the soda maker the consumer no wishes to no longer use.   We have been in contact with the consumer 1/29/16 and agreed to send return label for the return of her machine.  Once machine is received back at Soda-stream consumer will be issued a check in the amount of $117.94.  Refund check could take up to two weeks to process.

Complaint: [redacted]
I am rejecting this response because:UPS came to my door with a label just now. They came unnaounced and therefore, the product itself was not packed. I was expecting a label to arrive in the mail and assumed I had time (we had 24 inches of snow the other day) to get a box for the return. My husband explained to the UPS guy that we will go out today and find a box and the UPS guy said he would be back tomorrow.Please note, [redacted] of SodaStream agreed with me via telephone that I would return the air canisters (two) to [redacted] due to their compression v. postal. She made mention to me that was good because otherwise she'd have TO SEND A TURCK FOR THEM. And now, I am assuming she wants the machine AND the two canisters returned by UPS. Bless her for the added confusion. Oh those companies with incredibly bad customer service, even in "Upper Management".
Regards,
[redacted]