Windham Powersports

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

Dear *** ***,I wanted to take a moment and respond to the complaint filed on 2/4/regarding a purchase of a Polaris Indy sp SnowmobileI am the owner of Windham Powersports and dealt directly with the gentleman buying the machineHe had stopped by and checked out the machine
which was for sale on our front in "used" conditionI started the machine and allowed him to ride it and inspect it before making any decisionsAs well he had a friend who was a snowmobile "expert" come over on a separate trip to determine if it was a good buyWith all of our ""used" sales we have 100% transparency with the information we know or have about any machine and try our very best to be thorough with our descriptions and conversationsAs well we have a posted sign in our lobby regarding used sales stating there is warranty expressed or implied with any machine and to please be thorough in your inspections and choice to buy as it is impossible to predict what will happen when a machine leaves the shopAs well the bill of sale states the same information on it that is signed by the customer before the final sale is madeThe sled ran fine at the shop during our testing and his test drivesHis friend said it was a great deal and that he had paid more for a similar one not long agoWhen he returned to the shop I was out of town so he spoke with my service managerThis was days after his purchaseHe stated to him that it was running fine for a few days and then explained the problemMy manager said he was aggressive from the start when he arrived and tried to explain to him that we are more than willing to try and help him with his problemThat we do not like leaving our customers in the cold and want happy customersHe mentioned some of what we had done to fix it originally and said we had purchased a CDI box because we thought that may have been a problem but it was not at the time so he allowed him to take the CDI box and try that fix again which it seems from his letter this was still not the problemWhen I returned and called "**" *** *** Boyfriend, I went over the problem with him and expressed again that we are happy to assist with repairs at a discounted rate depending on what the problem isIt sounds as though there were many things taken apart since the sled was brought home and it is very easy to damage something and create these problemsUnfortunately a refund is not an option for this situation however after speaking with ** on the phone I was under the impression he was going to bring the sled in for us to check out and see what we could do for himI am still awaiting his arrival and only ask that when he comes back to the shop he does not continue to threaten my staff and be aggressive towards them as it is unprofessional and unnecessaryPlease let me know if you have further concerns or need any further informationThank you
*** ***Windham Powersports1037B Roosevelt TrailWindham, Maine 04062(207)893-

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]