Window and Door Showplace, Inc.

Great tracking, customer service, and response time! Always get back to you in a very timely manner and have the answers you need the first time Tracking is very accurate and the features of their services are very useful in our operation The ability to monitor our loads is key to our success! Would recommend their services to anyone!

I have been doing business with NFT for several years with absolutely no complaints Staff and tech support are friendly and knowledgeable With their help and device I was actually even able to recover a stolen truck and all cargo Raymond has always helped me and is phenomenal always willing to go the extra mile to provide a positive experience

From: Scott S*** Date: Tue, Mar 24, at 2:PMSubject: *** *** CID # ***To: ***@myRevdex.com.orgCc: Lynn P*** *** *** Sorry for the delay in respondingI thought I had sent you an update:I have been in touch
with *** regarding the door issueI went to the jobsite mid-December with my flooring contactor to inspect the kitchen flooringAt the time of inspection the flooring still was showing moister on the moister meterMy flooring contractor advised us to let the flooring dry out before sanding and finishing We also have to do some re-caulking on the exterior and have been waiting for warmer weatherI have my service tech scheduled to complete this next week After the caulking has been done we will schedule our flooring contractor for the floor repair. This door install was not a typical door installation as the door unit was made up of sidelights panel and is a very narrow door openingMy salesman advised the contractor (*** ***) that thisdoor was not a practical application and locking and sealing would be an issueHe did not want to have our salesman talk the homeowner ( the ***’s) regarding his concern for the performance of the door The homeowner specified a particular locking system which we provided and installed at a cost of over $to WDSPThey were not pleased with the lock so we found a new system and installed it at our expense During our door installation the opening and concrete stoop was not even finished as well as numerous trade working in tight quarters Also the structure where the door is installed was built in the 1800’s The wall thickness varies from 8” to 12” There are numerous amounts of brick that are missing mortar that could be a source of the water entering the wall and eventually seeping in around and behind the door frameWe have removed the door sill and re-caulked at the new concrete stoopWe will do everything possible to keep water from entering from the door but cannot stop water from penetrating the porous brick wall and eventually it has to go somewhere I advised the ***’s that they should hire a brick mason to inspect the wall and repoint/repair the mortarI also advised them that a head drip cap would divert water from the opening*** was going to look into both optionsScott S***/ PLEASE NOTE MY NEW EMAIL ADDRESSE-mail: ***@WDshowplace.com###-###-#### Office###-###-#### Cell###-###-#### Fax*** *** *** *** ***Sterling, VA ***www.WDshowplace.com

I have found them to be a very customer driven, quality service provider I’m sure I’m far from their top revenue customer but they make me feel that I am in every interaction that I haveI couldn’t recommend them higher, they are an outstanding company

From: Scott S[redacted] <[redacted]@wdshowplace.com>Date: Tue, Mar 24, 2015 at 2:41 PMSubject: [redacted] CID # [redacted]To: [redacted]@myRevdex.com.orgCc: Lynn P[redacted] <[redacted]@wdshowplace.com>[redacted] Sorry for the delay in responding. I thought I had sent...

you an update:I have been in touch with [redacted] regarding the door issue. I went to the jobsite mid-December with my flooring contactor to inspect the kitchen flooring. At the time of inspection the flooring still was showing moister on the moister meter. My flooring contractor advised us to let the flooring dry out before sanding and finishing.  We also have to do some re-caulking on the exterior and have been waiting for warmer weather. I have my service tech scheduled to  complete this next week.  After the caulking has been done we will schedule our flooring contractor  for the floor repair. This door install was not a typical door installation as the door unit was made up of sidelights panel and is a very narrow door opening. My salesman advised the contractor ([redacted]) that thisdoor was not a practical application and locking and sealing would be an  issue. He did not want to have our salesman talk the homeowner ( the [redacted]’s) regarding his concern for the performance of the door.  The homeowner specified a particular locking system which we provided and installed at a cost of over $600.00 to WDSP. They were not pleased with the lock so we found a new system and installed it at our expense.   During our door installation the opening and concrete stoop was not even finished as well as numerous trade working in tight quarters.   Also the structure where the door is installed was built in the 1800’s The wall thickness varies from 8” to 12”  There are numerous amounts of brick that are missing mortar that could be a source of the water entering the wall and eventually seeping in around and behind the door frame. We have removed the door sill and re-caulked at the new concrete stoop. We will do everything possible to keep water from entering from the door but cannot stop water from penetrating the porous brick wall and eventually it has to go somewhere.  I advised the [redacted]’s that they should hire a brick mason to inspect the wall and repoint/repair the mortar. I also advised them that a head drip cap would divert water from the opening. **. [redacted] was going to look into both optionsScott S[redacted]/        PLEASE NOTE MY NEW EMAIL ADDRESSE-mail:  [redacted]@WDshowplace.com###-###-#### Office###-###-#### Cell###-###-#### Fax[redacted]Sterling, VA  [redacted]www.WDshowplace.com

Review: I had several estimates (all the same type of product) and went with W&D showplace because best price. Day of delivery their installer and pointed out that door was not what I ordered (when he came to measure earlier we went over door)-so I declined delivery. The sales person that day said he would take care of the problem. After about 5-6 weeks later I emailed company to find out when the new doors would arrive-after another week or so the sales person said he had no idea of what was going on and would look into it-then he emailed with a much larger price for the correct doors and said other than that, he couldn't help me and the owner would contact me.

At this point after waiting around 5-6 weeks (beg of Dec-mid Jan) for a response-I contacted and sent [redacted] all the paperwork/details and they looked into the matter-their decision was that Window and Door showplace was at fault and I received a credit for the payment made. After [redacted] contacted them (when I first put in the claim) the owner finally contacted me. In the meantime I did try to work with them, but not only was the price higher, the measurements were changed and so was the product. I only learned of this after showing it to a contractor and when I emailed the owner with some questions, his reply was-oh yeah don't worry type answers.

They have called me several times and we stopped answering their calls. They had continued to call and threatening me with a lawsuit if I don't cooperate with them.Desired Settlement: I would like the company to honor the decision made by [redacted] and not try to push another product or the original (wrong doors). Just stop contacting me.

Business

Response:

[redacted], I have attached our response to complaint # [redacted] filed by [redacted]. WDSP is willing and able to install the door signed for on the contract by [redacted]. [redacted]. WDSP is also willing to provide a new door for the additional cost associated with. This would require a re-instatement of the deposit credited by [redacted] and a contract addendum. Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

See attached-thank you.

Regards,

Business

Response:

[redacted], RE Complaint # [redacted] Window and Door Showplace has determined that in the best interest of all parties concerned it has cancelled the contract to provide and install the JELD-WEN 3 panel patio door for [redacted]. Her money has been refunded by [redacted] and our attorney has been notified that is matter has been satisfied. We appreciated the opportunity to work with [redacted]. [redacted] and are sorry that we were not able to provide the exact door that she was looking for. [redacted]/ Window and Door ShowplaceOffice: ###-###-#### Cell: ###-###-####E-Mail: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,