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Window and Door Solutions

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Reviews Windows, General Contractor Window and Door Solutions

Window and Door Solutions Reviews (4)

There was no warranty on the storm door

Enclosed, please find a copy of Mrs. [redacted]'s original estimate, from June 2013. The total purchase price of $4728.56 (as Mrs. [redacted] stated in her complaint) is the cost of a Pella Entry Door, Storm Door, installation of both, and additional trim...

carpentry needed for the installation. The cost of the storm door alone was $310.86.  We were never made aware of any issues until December, 2015, when we responded almost immediately to her servicerequest (at no cost to her). We sent two of our employees to her residence to analyze the problem with the storm door.  VVe found that the product was severely damaged with both the bottom corners broken on the frame of the door, either  from misuse or from a heavy wind gust. It is our experience that 90% of the time we can go out and make a simple repair to the latch or the closer mechanism and provide a valuable service to our customers. Unfortunately, this was not the case for Mrs. [redacted], due to the extent of the damage. We are accustomed to warrant our labor for up to one year. In terms of the product itself, we did not manufacture the door. That warranty Is held alone by the Pella Corporation. I am including the Pella Storm Door Limited Warranty with this letter. As you can see, per the Pella Warranty, Pella warrants "any door determined to be defective In material or workmanship for 20 years after the purchase date." Unfortunately, this is not the case with this particular customer.  The storm door in question was not defective in material or workmanship. Had it been a damaged door, we would have been contacted by Mrs. [redacted] immediately, not over two years later. In addition, as per the enclosed warranty, "The warranty on the latch set and air closer is one year, and any labor charges are not covered." Since this storm door was purchased in June of 2013, it is past the one year mark. Finally, please note that the warranty states, "This warranty does not cover problems caused by improper storage, handling, installation, use, modification, or maintenance, by Acts of God or by accidents, including accidental glass breakage ... damage caused by severe wind ... ", In terms of Mrs. [redacted]'s compliant regarding a phone call to Pella on Walden and speaking with ''[redacted]", we are unable to comment on this since we are a separate company. If you need further explanation, you would need to contact them directly.  If you have any further questions for Window & Door Solutions, LLC, please feel free to contact us at our Showroom,716-689-2100.  Sincerely,  Window & Door Solutions, LLC

There was no warranty on the storm door.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Regards,
[redacted] The information that Window and Door Solutions provides is not all accurate. This storm door never once was taken by a wind gust. Also, as I stated in the original complaint, the door does not get over used or abused. I live alone and I enter and exit mostly from my garage. I do not use the front storm door on a daily basis.  Also, the door began sticking immediately--right from when the door was put in, it always was sticking and not smooth. The response from Window and Door Solutions is that this door was not defective. However, I find this difficult to believe. Why would a brand new door recently installed be sticking and then break within two years?  Clearly something was wrong with this door or it was not installed properly. I find the response to be inadequate.

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Address: 816 2nd Ave S, Onalaska, Wisconsin, United States, 54650

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