Window Fashion Pros

The owner has been in contact with the customerWe have offered to replace the product as ordered on the contract with full original amount on the contract due at the time of reinstallation, with no available discounts previously applied We are awaiting the customers response

Review: The customer service at this company is lacking professionalism. Representative Jenna is extremely rude and not willing to help. I had a burgulary in my home and she was not able to understand our concern for safety in our home. After numerous emails, I was finally able to get another rep by the name of Cindy to help expedite a service for the next business day. The window's metal latch was broken and was how the robbers entered into my home. The quality of the windows materials are very poor. I feel that we were fooled into believing that the windows were of good quality. Should not have had the install done after the sales rep broke a window while demonstrating its durability.Desired Settlement: I would like the window replaced and installed at no cost.

Business

Response:

Review: [redacted], the owner's son came out to our house in May, 2013, to provide an estimate to have plantation shutters installed in our home. We wanted the liberty arch option and were clear with him on that. He included it in our written estimate. He also told us about their "hidden tilt" option. We liked that and since his company was the only one that offered that, we decided to go with them. We received an estimate of $9,200.00 for 30 windows. Chris verbally told us it would take no more than 4 weeks to have the product installed. A few days later, we provided our credit card information and a deposit was charged to our card of 50% of the total amount. A few days after that, the owner's nephew came out to do a final measure and determine the orientation of how the shutters would open (left, right, etc.)After 4 weeks, we called them and emailed them and were told since we had custom paint, it would take longer (Chris DID NOT inform us of this when he came to our house). Another 3 weeks passed and an email was sent to Chris letting him know we were not pleased and were regretting going with his company. We requested a discount. He responded and informed us the shutters would be in any day. No discount was offered.Another week later, on July 10th (over 8 weeks past the time the estimate was provided), the shutters were installed. After they left, it was realized the liberty bell arch option was not on any of the shutters!A phone call was made to them the next day and they offered to reduce the charge of the items by the liberty arch option, approx. $820, plus an additional $1000. We were not pleased with their offer of compromise and did not accept it. We told them we wanted the liberty arch option and Toni, the General Manager said he would not do that.In October, approx $4000 was charged on our card. We called Toni and he basically told us to be happy with the discount they offered and that was it. This company lacks integrity. They refused to provide the product we ordered.Desired Settlement: We were satisfied paying the initial 50% of the cost for the product. That is why from July to October we did not do anything about this issue. Once they charged the additional $4000, we called them and also disputed the charges with our credit card. Our credit card said we need to work out this issue with Window Fashion Pros. I have sent several emails to both Toni and Chris regarding this and they have not responded. We want Window Fashion Pros to refund $2926 or put the liberty arch in.

Business

Response:

The owner has been in contact with the customer. We have offered to replace the product as ordered on the contract with full original amount on the contract due at the time of reinstallation, with no available discounts previously applied. We are awaiting the customers response.

Thank you for the great installation of our new windows. We could not be happier. Your team was on time and your sales person was very honest and up front about delivery times.

Review: I purchased shutters for my home in January 2013 and the project still has not been completed as of September 2013. The first day of delivery/installation the set of shutters for my loft were measured improperly. They re-ordered. When they came back to install, they were installed crooked. Window Fashion Pros came out and took pictures. The workers came back again to reinstall and straighten. Although better, the shutters were still installed incorrectly, crooked, the track was damaged, the shutters were damaged, and the paint on my walls. Once again, Window Fashion Pros came back out to take pictures and insisted on returning to correct the problems. I agreed only on the condition that they would not send the same workers sent out the previous times. On the scheduled day the same workers came holding only a new set of tracks. I did not let them in.Window Fashion Pros did not treat my home as they would expect someone to treat their own home. They got their money, but did not appear to have concern for the quality of service.Desired Settlement: I do not trust this company to meet my expectations and think it would be fair if they would offer a partial refund for an unfinished project.I think it is false advertising to state on their advertisements that they have a 100% satisfaction.

Business

Response:

The customer commenced a contract with our company for custom shutters. Upon the original installation of the shutters our installers noted that one shutter was manufactured incorrectly. We promptly remade the shutter. During the installation of the remade shutter the customer noted that the previous shutters were not flush, we sent out our inspection technician to do an entire walk through of the product/installation. His report indicated that the installers needed take down and reinstall the issue, in which they did promptly. The customer contacted us again regarding another inspection, which was honored. We have tried contacting the customer to replace some hardware that was noted, however when the installation department tried to schedule the appointment they were told to stop calling.

Business

Response:

The customer commenced a contract with our company for custom shutters. Upon the original installation of the shutters our installers noted that one shutter was manufactured incorrectly. We promptly remade the shutter. During the installation of the remade shutter the customer noted that the previous shutters were not flush, we sent out our inspection technician to do an entire walk through of the product/installation. His report indicated that the installers needed take down and reinstall the issue, in which they did promptly. The customer contacted us again regarding another inspection, which was honored. We have tried contacting the customer to replace some hardware that was noted, however when the installation department tried to schedule the appointment they were told to stop calling.

Business

Response:

Our company would love to assist the customer in addressing any further issues they have with the product. We cannot force ourselves into anyone’s home, we can only try to contact and schedule repairs/inspections with the homeowner’s cooperation. We have parts to address what we feel is the final resolve of any issues; however the customer has refused service. We regret that the customer is not happy with their end result and would again address any manufacturing issues.

Business

Response:

Our company would love to assist the customer in addressing any further issues they have with the product. We cannot force ourselves into anyone’s home, we can only try to contact and schedule repairs/inspections with the homeowner’s cooperation. We have parts to address what we feel is the final resolve of any issues; however the customer has refused service. We regret that the customer is not happy with their end result and would again address any manufacturing issues.

Consumer

Response:

Review: 9701795

I am rejecting this response because: the only thing that the installers showed up with was a new track. More damage was done to the actual shutters that needs repair as well as the damage done to my railing. The shutters were put together incorrectly according to the inspector.

I'm not sure how this works. Do we just keep emailing back and forth? I do not want the same installers either. Who would be coming back?

Regards,

Consumer

Response:

Review: 9701795

I am rejecting this response because: the only thing that the installers showed up with was a new track. More damage was done to the actual shutters that needs repair as well as the damage done to my railing. The shutters were put together incorrectly according to the inspector.

I'm not sure how this works. Do we just keep emailing back and forth? I do not want the same installers either. Who would be coming back?

Regards,

Review: My husband and I did business with the window fashion pro due to the good prices, no complaints with Revdex.com, Angies List and their guarantee policy, and then it happen to us of course why? July 2013 we signed a contract with tony we were told he was a co-owner, to install windows for the whole house. In Sept 2013 they were installed for the exception our bedroom window was the wrong size, our living room has 3 sections and the right side was delivered broken and installed was told put an order take about 2 weeks. The crew was very unprofessional, dirty no respect for our home trash everywhere inside and out. On the third day when we had to pay them we were told no receipt paid by check the crew said they will inform the office. Never heard anything regarding the receipt, Tony who signed our contract said sorry M[redacted] who is another owner. Did not give me a second copy for youth said, I will send you a copy never did!!!!Bedroom window just got replaced today on Dec 30, 2013 still no copy of contract. We e-mailed we called since Sept 2013.we did not get a good coverage outside removed a patio window with a smaller window not coded with a color we were told they would they say no inside wall not done right we will never do business or pass a good word!!!Desired Settlement: 1. We need the signed contract between myself and tony with window fashion pro contract's. 2. Texture outside stucco with the closet color possible as he said they would 3.inside wall texture the taping of the drywall has a large lump not professionally done correctly 4. Tony said we would get some type of refund or credit on the amount we paid we haven't heard anything about that.

Business

Response:

Hello,

We have attached the signed contract along with the window spec sheets. The name of the product purchased is stated on the contract “Westbridge 70 Series” this is a private labeled window from the same manufacture as the Sears window. The installation crew after reviewing this complaint has been terminated from our company. We are extremely sorry and apologize for any complaints the customer had with this crew. Any further issues the customer can contact our customer service department Monday-Friday 9-5 @ 888 410 0115.

Thank you

Business

Response:

We have not only attached the copies requested to this complaint but have sent copies prior. This customer's payment have been returned by their bank nsf, we have tried contacting the customer multiple times by phone with no response. We have also sent a certified letter. We are awaiting their response.

Consumer

Response:

Review: 9856925

I am rejecting this response because: 1. Check was made out September 28-13 we had several checks that were almost identical, so we thought their check was cleared. Our bank contact us regarding the checks, I informed them to! Stop payment! We have proof that they are not NSF. Don't know why they waited so long until December to cash the checks. We felt there was fraud, we had a check that was incorrect, and so we needed to protect ourselves. We received their calls; we could not respond we had a death in the family and also a friend. However we did not get a register letter since we were out of town for funerals. 2. We will take care of one check in Feb 20-14 and March 20-14. We had to wait 3 months for them to delivered and replace windows and still waiting for them to complete what they promised!! So we would like to know if they are going to fix our master bedroom wall inside and out. 3. The contract for whatever reason they feel the need to keep the written contract form us and to Revdex.com with my wife and myself signing the contract with double forms. What they e-mail does not have my signature or initials !!! They are hiding the true contract. Why???? 4. Regarding their crew they fired them after September 28-13 not because of our complaint they are making it sound as if they did it on our behalf and it was not. 5. Window fashions pro are still responsible to fix and delivered for whoever they sent out. Anthony told us he would be here with his crew and he was not. We ask one of them why he was not here! His reply don.t knows! 6. So again are they going to address our issues 1. Repair 2. Written contract!!! 3. Where is the discount that Anthony was going to give us!! I guess he didn't say that as well as everything else he has stated. ! We acknowledged we owe the funds and will take care of our responsibilities!!! We also would like them to do the same! 7. We only reject the NSF statement that was untrue.

Regards,

Diane Galindo

Review: Hi,We sent our blinds to them over a year ago for repairs and have not heard from them on the status or the refund of our blinds.Desired Settlement: We would like our blinds returned ideally fixed but if not, then just returned.

Review: HORRIBLE customer service! Window Fashion Pros installed a panel track in my bedroom about 2 years ago. It was not cheap, and the quality was horrific. I paid $1,509.22 for the panel track. So far, it has broken over a dozen times. This is a huge hassle, and has caused me to miss many days of work to wait for the service people. After the last time the track broke, I sent pictures showing the panel track dragging along the floor and buckling, and the broken track railing. I was told by Vincent, the owner, that this was their idea of a "quality product" and that I should read the fine print on the contract (which I was advised I'd need a microscope to see) - No Refunds. He insinuated that if I had an issue, I'd need to sue to recover anything. They have not sent anyone to fix the product, weeks of phone calls have been unreturned, and so I am being forced to install a new product.Desired Settlement: I would like at least a partial refund of the $1509.22 paid for the panel track. The track was installed in November/December 2012. The panel track is currently broken, and Window Fashion Pros has not returned any of my phone calls. Over the past 20 months, it has been broken on average every-other-month.

Review: At early July, I claimed that a piece of my window class cracked. After the company's employee checked the window at my home on July 15th., Receptionist told me that worker would replace the class in the morning on July 26th( I forgot that exact day). I had been waiting at home until 12:30PM that day, and nobody visited me. I had to call that receptionist to make sure what happened. She said she got email notice the class was not ready before that day, and she was too busy to inform me in the morning. So I wasted half day to wait for your worker. One month passed, and the receptionist gave me another appointment at noon at late August. Nobody came to my home that day again. I called the service hotline at 5:00PM. I was told their car got into trouble, so the worker could not visit me. they canceled appointment without notice again! I cant say anything besides the company dont respect client and have bad management.I asked the receptionist forwarded my call to the manager. After I introduced my experience, he said in icy tone that he could do nothing besides giving me make-up $70. He promised that their worker would not miss appointment next time and the worker would carry a piece cheque to me. This appointment was scheduled on Sep. 4th. The worker came to my home, but he didn't know cheque story; he could not replace the class because of wrong message. I called their service hotline ,and the manager was not at office. I let the receptionist leave a message to the manager: call me back. Nobody contacted me, so I wrote a letter to their General Manager on Sep.9th. I did not get any reply till Sep. 16th. Then I forwarded that letter to two people in that company had communication with me before.Now it is 17:00 on Sep. 17th. I havent got any reply. Long time passed , and I can not find anybody in their company care about my problem.Desired Settlement: 1.replace the glass in short time;2.keep the promise to give me compensation

Business

Response:

The contractual agreement was completed as described. The customer proceeded to add “color glass or a film” over our window glass (that was installed without any issues) and the glass broke. Due to our outstanding customer service we offered to replace the glass free of charge to the customer. The customer had been called and informed of the delay; however he was completely non corporative and threatened to post a Revdex.com complaint. As of today October 2nd, the customer has been completed in full.

Thank you

Consumer

Response:

Review: 9727883

I am rejecting this response because:

This business told a lie "The customer had been called and informed of the delay; however he was completely non corporative and threatened to post a Revdex.com complaint."