Complaint: [redacted] I am rejecting this response because: My reply to their dishonest rebuttal is belowI have attached pictures and a snapshot of an email from Petr to me in which he states he will send me the 10% refund but never doesPlease let me know if you require anything else from me: I found Petr G [redacted] response to my complaint highly amusingHe calls me a liar without understanding the potential legal implications of this accusation—he should be more careful He states that “The slight scratch visible in the picture was overlooked in the dim lighting of the warehouse and only discovered while we were cleaning the window for the customer after the installation.” I was the one who discovered the numerous scratches on the allegedly new window—not himI sent him an email and copied Milgard about the scratchesHe never called them himself—they, indeed, responded to me immediatelyPetr did notHe assured me he would call them to coordinate repairing the scratchesHe never didI can confirm this with the rep I spoke to at Milgard The picture of exterior damage he attached is one of TWO I sent himCuriously, he only included only ONE AREA WindowFellas damagedMy attached pictures show the FOUR AREAS where his shoddy workers damaged my homeThese areas had been freshly painted a week before his workers installed the windowHe claims this damage was to be expected during installation—yet the areas in question were in no way part of the installation processAnd why did his workers not fix the damage since it was quite noticeable? He no doubt has some poor excuse for this oversight Two of the allegedly new window screens he replaced were damagedI have attached pictures of the damaged screensYet he dishonestly insists they are not damaged despite evidence to the contraryHe has failed to respond to any attempt on my behalf for replacementsMeanwhile he took way the original screens without even askingWho then lies here? In an email to me dated 6/10/Peter states: We can do of two things: 1- come back and repair your paint chips (even though the contract says painting is not provided) or 2- issue you a 10% refund for the window installation, but don’t expect us to ever come back to do any more “repairs” on it Please let me know which do you prefer FYI- I’m not providing you with the option of a refund because I’m scared of your blackmailingWe have fulfilled our part of the bargain fully and there is nothing we have done to deviate from itThe reason I’m even considering it is the fact that it may actually make you happy In my reply, I make it clear I will take option I never heard from after thatPlease note he calls my attempt to complain to Revdex.com “blackmailing As the owner, he unequivocally states he will give me a 10% refundHe never didAgain, who lies? Finally and outrageously, he claims in his email to Revdex.com: the customer, his only goal was to get a free ride and get some of his money back under the treat of going to social media at his disposal if I was not willing to give him some money A free ride? He was paid in full for his installationOn what planet is that a free ride? I am asking for money to be rightfully returned to me for inadequate service, not given to meAgain, who lies here? Outcome: I want the $I was promised by Petr Sincerely, [redacted]
Dear Revdex.com, This complain is based on a lot of lies and half truths First off - after signing the contract the customer has been made aware of the projected lead time of 5-6weeksBy looking at the date on the contract and the date on the completion survey it is obvious that we rushed over to install this window the next day the window came to our warehouse accommodating the customer and installing weeks earlier but despite this fact he marked the survey as not being on time The slight scratch visible in the picture was overlooked in the dim lighting of the warehouse and only discovered while we were cleaning the window for the customer after the installationI spoke with the customer over the phone right away a few minutes after the installation was completed, reassuring we will submit a service request with the manufacturer as they warranty the productI repeated this multiple times, and as the manufacturer's record indicates, we did soThe customer did not contact the manufacturer to get the service goingThe manufacturer came out and repaired the scratch by polishing the vinyl to the customer's satisfaction The contract indicated the possible need for new exterior stops (we re-use existing if possible to save the homeowner the extra painting) and painting/staining is not providedThis is not considered damage but rather part of the process just like adding new exterior trim around the new windows that has to be prepared and painted and is the responsibility of the homeowner as stated on the contract Our installers and myself included are very courteous as indicated by our excellent review on Yelp, Google and Angie's list as well as hundreds of customer surveysIt has been also indicated in the completion survey by the customer by checking the box asking this questionAfter asking us to install the window off level so it slopes down the same way as the flooring, we politely explained that this is not possible due to the window units not working properly if we did so and this would also result in a loss of warranty from the manufacturer and this was the homeowner's only complain on the completion surveyThis has been explained by me at the time of signing the contract and the customer was trying to make the installers to install the unit off levelI did have a phone conversation with the customer about it during the installation process explaining it again As the contract signed by the customer indicates, they agree to fail out customer survey and pay balance due at the time of completion This customer ordered additional window screens and they were installed in new not damaged conditionThe customer was trying to submit service request trying to obtain new screens under the warranty providing sizes os screen which were nowhere near the sizes of new screens provided by us trying to get new screens for freeWe were contacted by the manufacturer to verify the original order with their records dating the screens the customer is trying to dispute were not installed by usThe customer has also not mentioned anything to the service personnel coming out to polish the window As indicated on the attached email sent to me by the customer, his only goal was to get a free ride and get some of his money back under the treat of going to social media at his disposal if I was not willing to give him some moneyShame on people ruining hard working well established businesses with a great reputation just to get some money out of them knowing that the social media have a great impact on businesses and are pretty much a one way street Please don't hesitate to contact me if you need more detail/information Sincerely, Petr G [redacted] Owner
Complaint: [redacted] I am rejecting this response because: My reply to their dishonest rebuttal is belowI have attached pictures and a snapshot of an email from Petr to me in which he states he will send me the 10% refund but never doesPlease let me know if you require anything else from me: I found Petr G [redacted] response to my complaint highly amusingHe calls me a liar without understanding the potential legal implications of this accusation—he should be more careful He states that “The slight scratch visible in the picture was overlooked in the dim lighting of the warehouse and only discovered while we were cleaning the window for the customer after the installation.” I was the one who discovered the numerous scratches on the allegedly new window—not himI sent him an email and copied Milgard about the scratchesHe never called them himself—they, indeed, responded to me immediatelyPetr did notHe assured me he would call them to coordinate repairing the scratchesHe never didI can confirm this with the rep I spoke to at Milgard The picture of exterior damage he attached is one of TWO I sent himCuriously, he only included only ONE AREA WindowFellas damagedMy attached pictures show the FOUR AREAS where his shoddy workers damaged my homeThese areas had been freshly painted a week before his workers installed the windowHe claims this damage was to be expected during installation—yet the areas in question were in no way part of the installation processAnd why did his workers not fix the damage since it was quite noticeable? He no doubt has some poor excuse for this oversight Two of the allegedly new window screens he replaced were damagedI have attached pictures of the damaged screensYet he dishonestly insists they are not damaged despite evidence to the contraryHe has failed to respond to any attempt on my behalf for replacementsMeanwhile he took way the original screens without even askingWho then lies here? In an email to me dated 6/10/Peter states: We can do of two things: 1- come back and repair your paint chips (even though the contract says painting is not provided) or 2- issue you a 10% refund for the window installation, but don’t expect us to ever come back to do any more “repairs” on it Please let me know which do you prefer FYI- I’m not providing you with the option of a refund because I’m scared of your blackmailingWe have fulfilled our part of the bargain fully and there is nothing we have done to deviate from itThe reason I’m even considering it is the fact that it may actually make you happy In my reply, I make it clear I will take option I never heard from after thatPlease note he calls my attempt to complain to Revdex.com “blackmailing As the owner, he unequivocally states he will give me a 10% refundHe never didAgain, who lies? Finally and outrageously, he claims in his email to Revdex.com: the customer, his only goal was to get a free ride and get some of his money back under the treat of going to social media at his disposal if I was not willing to give him some money A free ride? He was paid in full for his installationOn what planet is that a free ride? I am asking for money to be rightfully returned to me for inadequate service, not given to meAgain, who lies here? Outcome: I want the $I was promised by Petr Sincerely, [redacted]
Dear Revdex.com, This complain is based on a lot of lies and half truths First off - after signing the contract the customer has been made aware of the projected lead time of 5-6weeksBy looking at the date on the contract and the date on the completion survey it is obvious that we rushed over to install this window the next day the window came to our warehouse accommodating the customer and installing weeks earlier but despite this fact he marked the survey as not being on time The slight scratch visible in the picture was overlooked in the dim lighting of the warehouse and only discovered while we were cleaning the window for the customer after the installationI spoke with the customer over the phone right away a few minutes after the installation was completed, reassuring we will submit a service request with the manufacturer as they warranty the productI repeated this multiple times, and as the manufacturer's record indicates, we did soThe customer did not contact the manufacturer to get the service goingThe manufacturer came out and repaired the scratch by polishing the vinyl to the customer's satisfaction The contract indicated the possible need for new exterior stops (we re-use existing if possible to save the homeowner the extra painting) and painting/staining is not providedThis is not considered damage but rather part of the process just like adding new exterior trim around the new windows that has to be prepared and painted and is the responsibility of the homeowner as stated on the contract Our installers and myself included are very courteous as indicated by our excellent review on Yelp, Google and Angie's list as well as hundreds of customer surveysIt has been also indicated in the completion survey by the customer by checking the box asking this questionAfter asking us to install the window off level so it slopes down the same way as the flooring, we politely explained that this is not possible due to the window units not working properly if we did so and this would also result in a loss of warranty from the manufacturer and this was the homeowner's only complain on the completion surveyThis has been explained by me at the time of signing the contract and the customer was trying to make the installers to install the unit off levelI did have a phone conversation with the customer about it during the installation process explaining it again As the contract signed by the customer indicates, they agree to fail out customer survey and pay balance due at the time of completion This customer ordered additional window screens and they were installed in new not damaged conditionThe customer was trying to submit service request trying to obtain new screens under the warranty providing sizes os screen which were nowhere near the sizes of new screens provided by us trying to get new screens for freeWe were contacted by the manufacturer to verify the original order with their records dating the screens the customer is trying to dispute were not installed by usThe customer has also not mentioned anything to the service personnel coming out to polish the window As indicated on the attached email sent to me by the customer, his only goal was to get a free ride and get some of his money back under the treat of going to social media at his disposal if I was not willing to give him some moneyShame on people ruining hard working well established businesses with a great reputation just to get some money out of them knowing that the social media have a great impact on businesses and are pretty much a one way street Please don't hesitate to contact me if you need more detail/information Sincerely, Petr G [redacted] Owner