Customer ordered custom blinds at his own accord through our online websitewww.BiindsExpress.com7/8/(Order attached -A)As stated directly in the product information and on his order, deductions are taken on the products by the factory from the size providedIt is also noted that the valances (the parts that come to cover the hardware at the top of the blind) come with two sizes of returns customer that customer can cut to fit(See A)Before a consumer can proceed with a secure online order they have entered, they MUST click on the ordering disclaimer page before the cart will process the order on their credit card(See B for an example of this screen in the process)This consumer clicked the ordering disclaimer which tells us that he has read the disclaimer and understands that the products are made custom to what he tells usThe consumer did not contact us claiming the product was "not as described"He said there were issues with the fit and the valancesInitially he was not sure if it was an error on his end(measuring) or on the manufacturing endAs noted in the disclaimer, we require picture proof(or we can pick up items for inspection) before remaking productWe asked for pictures showing the issues and in-correctionsThe consumer's pictures did not show the issues he was explainingHe decided that his issue was with the valances and asked us to remake them all a different way than was orderedAt one point we offered remaking the valances and any blind she needed as long as he could show us and provide a list of what actually came incorrect (each size of the headrails)This is simply for us to be sure the factory made the errors We had sent him a very descript email 7/21/(Attachment E) requesting what actually came wrong to tryand start a remakeWe asked for the head rails sizes so we knew what the errors were that came and how manyHe emailed back as shown not providing that, but simply stating he would"grind" the head rails himself and was more concerned about the valance parts which are not something that comes attached to the blinds themselvesSince f.e would not provide what the sizes actually came for us to determine error, we assumed that perhaps the consumer made errorsHe did admit that this was for a "job" of hisSo we are not clear if this is for his home, a project he is responsible for, or if he is a re-sellerGrinding the shades would not have been necessary if he could have sent over the info needed to know if they were truly made wrongAll communications via email are attached regarding the issues he was describingIn order to help him or remake something, we need specific info to give to the factoryAs of today, we have not heard back via phone or email with the information to help him furtherWe did get a charge back for his order amountHis bank sided with us and reversed the chargeback showing they felt we did everything we could to rectify the situationThe products are made to spec according to how the consumer orderedWe did not issue an RGA to the consumer as this is still in the process of collecting proof from him of what was sent incorrectHis complaint about the valances having to be cut refers to the order note on the order info in plain print" Norman will send two valance returns% and inch-customer can cut to size" right on his order and in black and white in the product info.We would have been happy to assist him in remaking the products that came wrong if he had simply provided us the picture proof and the measurements that actually cameThus far the photos and info he sent are not clear or showing what the issue isHe did not reply to the final email that would have been able to tell us what came wrong and what needed to be remadeWe have to be able to have the opportunity to collect the information and remake the product per our disclaimerSince it is a large order with many similar sizes, we need to be clear on what actually came correct and what did not come correct so we do not remake the wrong products for himWe do not feel his complaint regarding our company is fairWe were willing to help the consumer if he had replied back as to what size head rails cameWe have offered him fair suggestions to help rectify the situation and would remake what was needed if he was able to provide proof of the factory errorsHowever, if the consumer made measuring errors, no-charge remakes would not help his situationIf he had made errors in g and notified us of this, we also offer "oops" discounts on re-ordersUnfortunately, we can not remake products at different sizes due to customer errorsSince we have not had any further replies from consumer, we feel this may be the caseThank you for your time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The references the business made in its response to its website are new (as of yesterday) and after I made my order and submitted my complaintThe business appears to have updated its website in order to correct its error and misinformationBut, this was information was not available to me at the time of my purchaseThe business should still refund me the amount of on my bill identified as "shipping" because when I placed my order, the business clearly stated on its website that shipping was free of charge and there was no sales taxAn ex post correction does not correct the misinformation they provided me at the time of my order Regards, [redacted]
Customer ordered custom blinds at his own accord through our online websitewww.BiindsExpress.com7/8/(Order attached -A)As stated directly in the product information and on his order, deductions are taken on the products by the factory from the size providedIt is also noted that the valances (the parts that come to cover the hardware at the top of the blind) come with two sizes of returns customer that customer can cut to fit(See A)Before a consumer can proceed with a secure online order they have entered, they MUST click on the ordering disclaimer page before the cart will process the order on their credit card(See B for an example of this screen in the process)This consumer clicked the ordering disclaimer which tells us that he has read the disclaimer and understands that the products are made custom to what he tells usThe consumer did not contact us claiming the product was "not as described"He said there were issues with the fit and the valancesInitially he was not sure if it was an error on his end(measuring) or on the manufacturing endAs noted in the disclaimer, we require picture proof(or we can pick up items for inspection) before remaking productWe asked for pictures showing the issues and in-correctionsThe consumer's pictures did not show the issues he was explainingHe decided that his issue was with the valances and asked us to remake them all a different way than was orderedAt one point we offered remaking the valances and any blind she needed as long as he could show us and provide a list of what actually came incorrect (each size of the headrails)This is simply for us to be sure the factory made the errors We had sent him a very descript email 7/21/(Attachment E) requesting what actually came wrong to tryand start a remakeWe asked for the head rails sizes so we knew what the errors were that came and how manyHe emailed back as shown not providing that, but simply stating he would"grind" the head rails himself and was more concerned about the valance parts which are not something that comes attached to the blinds themselvesSince f.e would not provide what the sizes actually came for us to determine error, we assumed that perhaps the consumer made errorsHe did admit that this was for a "job" of hisSo we are not clear if this is for his home, a project he is responsible for, or if he is a re-sellerGrinding the shades would not have been necessary if he could have sent over the info needed to know if they were truly made wrongAll communications via email are attached regarding the issues he was describingIn order to help him or remake something, we need specific info to give to the factoryAs of today, we have not heard back via phone or email with the information to help him furtherWe did get a charge back for his order amountHis bank sided with us and reversed the chargeback showing they felt we did everything we could to rectify the situationThe products are made to spec according to how the consumer orderedWe did not issue an RGA to the consumer as this is still in the process of collecting proof from him of what was sent incorrectHis complaint about the valances having to be cut refers to the order note on the order info in plain print" Norman will send two valance returns% and inch-customer can cut to size" right on his order and in black and white in the product info.We would have been happy to assist him in remaking the products that came wrong if he had simply provided us the picture proof and the measurements that actually cameThus far the photos and info he sent are not clear or showing what the issue isHe did not reply to the final email that would have been able to tell us what came wrong and what needed to be remadeWe have to be able to have the opportunity to collect the information and remake the product per our disclaimerSince it is a large order with many similar sizes, we need to be clear on what actually came correct and what did not come correct so we do not remake the wrong products for himWe do not feel his complaint regarding our company is fairWe were willing to help the consumer if he had replied back as to what size head rails cameWe have offered him fair suggestions to help rectify the situation and would remake what was needed if he was able to provide proof of the factory errorsHowever, if the consumer made measuring errors, no-charge remakes would not help his situationIf he had made errors in g and notified us of this, we also offer "oops" discounts on re-ordersUnfortunately, we can not remake products at different sizes due to customer errorsSince we have not had any further replies from consumer, we feel this may be the caseThank you for your time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The references the business made in its response to its website are new (as of yesterday) and after I made my order and submitted my complaintThe business appears to have updated its website in order to correct its error and misinformationBut, this was information was not available to me at the time of my purchaseThe business should still refund me the amount of on my bill identified as "shipping" because when I placed my order, the business clearly stated on its website that shipping was free of charge and there was no sales taxAn ex post correction does not correct the misinformation they provided me at the time of my order Regards, [redacted]