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Window Gallery Corporation

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Window Gallery Corporation Reviews (2)

To whom it may concern. Prior to placing an order on 3/30/15 Mr. and [redacted] visited our showroom several times to discuss the purchase of a shower door unit. Two estimates were provided, one for the purchase of the unit only...

and one for the unit with installation, although I explained to Mr. and [redacted] in order have an accurate price on installation we would have access the opening first. On 3/30/15 the clients decided that they wanted to go with the first option of purchasing materials only with a 2-3 week lead time. As I had stated before by going this route the clients would be responsible for their own measurements and we would produce the product as specified. Please note that the invoice # [redacted] is for the materials only and was signed by [redacted] using his dimensions. On 4/20/15 the materials arrived at our shop and we contacted [redacted] that she could pick up her order. On 4/21/15 [redacted] came to our office to pick up the materials. It was at that time we noticed that we were short one sweep for the door. I explained the situation to [redacted] and confirmed we would have it that afternoon. He stated it was not a problem he would pick it up on Wednesday the following day as it was the last piece that needed to be installed. On 5/1/15 Maria received a call/email from [redacted] that they were having difficulty installing the unit. We responded back the same day with further instructions on installing the piece they had difficulty with. On 5/8/15 [redacted] contacted my office stating that the person they had hired to install the unit for them was not able to do because of lack of Experience/Product Knowledge. Wanting to assist our client I told [redacted] that I could send out an installer on 5/14/15 to access the situation. I could not promise her we could install the unit because we were not the ones to take the field dimensions and had never visited the property. On 5/14/15 Window Gallery sent out a technician to the property to access the situation. It was then I received a call from my technician that it would not be an easy installation as the conditions at the location where not ideal. I then instructed my office to call [redacted] to explain the situation to her and that we could try to install the unit for $550 fee. It was at this time [redacted] became aggressive with my office manager Maria and stated we had to install the unit for $400 or she would not do it. Over hearing the conversation and the tone of [redacted] on the phone, the owner, Barbara, accessed the situation and decided that we could no longer do the installation. Shortly after this occurred [redacted] called the office asking for me. At the time I was unavailable on other appointments. The owner spoke with [redacted] and stated that we would not be able to do the installation for him. It was at this point [redacted] became aggressive on the telephone and not only discriminated against the owner for being a woman, but threatened to and vandalize the property. On 5/15/15 the following morning Mr. and [redacted] arrived at the office to discuss the incident the previous day. It was at this point they apologized for the situation and stated they had made a mistake by not hiring us to do the installation from the beginning. After speaking with I told them I would speak to the owner but was very doubtful we would be able to help them. As promised that afternoon I called and left a message for [redacted] that we would unfortunately not be able to do the installation for them. As evident above I feel as though my staff here at the Window Gallery made every good faith effort to help our clients. The products Mr. and [redacted] purchased where as specified within Invoice # [redacted] and delivered within a timely matter. At no time did we agree to perform an installation for Mr. and [redacted]. As with regards to the owner’s decision to not do the installation we at the Window Gallery value all of our customers but we must protect our employees from any sort of harassment. We wish Mr. and [redacted] the best but we can longer assist them with any of their needs.

Review: Visited location in Clifton NJ to inquire about purchasing a glass shower door. The sales associate Shadi was extremely pleasant and he was one of the reasons why we decided to go ahead with the purchase. The delivery was promised in a maximum of two weeks. The shower door came in a week late with a missing part. The associate had to pick it up from the manufacturer and drop it off. In addition, a price of $400 was agreed upon for installation. When the installation appointment was made, the installers showed up half an hour late only to have the owner "Maria" call and state that the shower door installation was now going to cost $550. When I told her that that is completely unfair especially after what Shadi had already discussed with us, she said raised her voice and stated "this the price, do you want the shower door installed or not?" I replied by stating that she was being a little rude and that I wanted to speak to Shadi. And she was not very happy with that. My husband decided to call and try to get in touch with Shadi only to be told by Maria that she was the owner, Shadi will NOT go over her, and that she was not willing to install THEIR product because they are suddenly busy.Desired Settlement: I want a complete and full refund of the product above. In addition, I want an apology from Ms. Maria the owner of the company.

Business

Response:

To whom it may concern. Prior to placing an order on 3/30/15 Mr. and [redacted] visited our showroom several times to discuss the purchase of a shower door unit. Two estimates were provided, one for the purchase of the unit only and one for the unit with installation, although I explained to Mr. and [redacted] in order have an accurate price on installation we would have access the opening first. On 3/30/15 the clients decided that they wanted to go with the first option of purchasing materials only with a 2-3 week lead time. As I had stated before by going this route the clients would be responsible for their own measurements and we would produce the product as specified. Please note that the invoice # [redacted] is for the materials only and was signed by [redacted] using his dimensions. On 4/20/15 the materials arrived at our shop and we contacted [redacted] that she could pick up her order. On 4/21/15 [redacted] came to our office to pick up the materials. It was at that time we noticed that we were short one sweep for the door. I explained the situation to [redacted] and confirmed we would have it that afternoon. He stated it was not a problem he would pick it up on Wednesday the following day as it was the last piece that needed to be installed. On 5/1/15 Maria received a call/email from [redacted] that they were having difficulty installing the unit. We responded back the same day with further instructions on installing the piece they had difficulty with. On 5/8/15 [redacted] contacted my office stating that the person they had hired to install the unit for them was not able to do because of lack of Experience/Product Knowledge. Wanting to assist our client I told [redacted] that I could send out an installer on 5/14/15 to access the situation. I could not promise her we could install the unit because we were not the ones to take the field dimensions and had never visited the property. On 5/14/15 Window Gallery sent out a technician to the property to access the situation. It was then I received a call from my technician that it would not be an easy installation as the conditions at the location where not ideal. I then instructed my office to call [redacted] to explain the situation to her and that we could try to install the unit for $550 fee. It was at this time [redacted] became aggressive with my office manager Maria and stated we had to install the unit for $400 or she would not do it. Over hearing the conversation and the tone of [redacted] on the phone, the owner, Barbara, accessed the situation and decided that we could no longer do the installation. Shortly after this occurred [redacted] called the office asking for me. At the time I was unavailable on other appointments. The owner spoke with [redacted] and stated that we would not be able to do the installation for him. It was at this point [redacted] became aggressive on the telephone and not only discriminated against the owner for being a woman, but threatened to and vandalize the property. On 5/15/15 the following morning Mr. and [redacted] arrived at the office to discuss the incident the previous day. It was at this point they apologized for the situation and stated they had made a mistake by not hiring us to do the installation from the beginning. After speaking with I told them I would speak to the owner but was very doubtful we would be able to help them. As promised that afternoon I called and left a message for [redacted] that we would unfortunately not be able to do the installation for them. As evident above I feel as though my staff here at the Window Gallery made every good faith effort to help our clients. The products Mr. and [redacted] purchased where as specified within Invoice # [redacted] and delivered within a timely matter. At no time did we agree to perform an installation for Mr. and [redacted]. As with regards to the owner’s decision to not do the installation we at the Window Gallery value all of our customers but we must protect our employees from any sort of harassment. We wish Mr. and [redacted] the best but we can longer assist them with any of their needs.

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Description: Windows, Doors, Shower Doors & Enclosures, Residential Remodelers (NAICS: 236118)

Address: 266 Union Blvd, Totowa, New Jersey, United States, 07512

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www.windowgallery.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Window Gallery Corporation, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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