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Window Gang, Inc.

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Window Gang, Inc. Reviews (3)

I have complained to owner multiple times. They repainted affected areas with paint that did not match. I wrote a review they denied it.Pressure washed second home at [redacted] in [redacted]. Blew finish off vinyl trim by using incorrect nozzle. Repainted affected areas with paint that did not match. Multiple calls and visit have not resolved issue. I reviewed them on Revdex.com site and they denied doing work and knowing who I was.Desired SettlementRefund money and repair affected area.Business Response The area that the customer is referencing is the baked on finish on trim coil fascia metal. The areas affected were not a result of the power washing or nozzle. There have been numerous recalls on this material due to paint separating from the metal. The customer came by our office, and spoke with management, and a building contractor, who informed this to him in detail. We applied paint to the surface upon customer's request, and matched to the best of our ability. Consumer Response I am personally a licensed building contractor with the State of NC, and have been since 1981. I have also installed vinyl siding and replacement windows for more than 25 years. For this company to say there has been a recall on trim coil when they do not know the brand I used is presumptuous, to say the leastThe paint they used to touch up is not even close. My trim is white, and the paint they used is beige.I am not satisfied with the resolution of the problem. I will not recommend this company and in fact I will tell consumers NOT to use Window Gang.I have pressure washed this house many times in the past and NEVER had an issue with blowing finish off the trim The issue is INCOMPETENCE on their part.Thank you[redacted]

The purpose of this complaint is to make other unsuspecting and potential customers seeking Window Gang's services to the downside of their business. Just to say I was forewarned by another person that used Window Gang that whereas they did a good job as far as the cleaning was concerned, they ended up killing some of their shrubs and plants in the process. So I asked specifically to be careful of my shrubs in front of my house when they cleaned the roof. I was emphatically assured that every precaution would be taken. When I arrived home and saw the roof I was impressed on how it looked and they even sent me an email showing pictures on how they covered up my shrubs with plastic. However a week later I noticed that section of shrubs dying and turning brown. Even in the fall /winter they don't die and turn brown. So one or two things in my mind occurred One they just didn't cover up my shrubs to begin with then as an afterthought they took a picture with plastic on the shrubs after the fact or they simply used bad judgement on how they placed the plastic or their choice of plastic is poor. Either way my shrubs are dead. Just on this fact alone I would not use Window Gang since they cannot seem to honor a customer's wishes about their property and no I would not recommend them at all, also [redacted] lied to me about a follow up visit to see the damage and give me a call back. He acted so concerned, but that was what it was, an ACT!!!

The purpose of this complaint is to make other unsuspecting and potential customers seeking Window Gang's services to the downside of their business. Just to say I was forewarned by another person that used Window Gang that whereas they did a good job as far as the cleaning was concerned, they ended up killing some of their shrubs and plants in the process. So I asked specifically to be careful of my shrubs in front of my house when they cleaned the roof. I was emphatically assured that every precaution would be taken. When I arrived home and saw the roof I was impressed on how it looked and they even sent me an email showing pictures on how they covered up my shrubs with plastic. However a week later I noticed that section of shrubs dying and turning brown. Even in the fall /winter they don't die and turn brown. So one or two things in my mind occurred One they just didn't cover up my shrubs to begin with then as an afterthought they took a picture with plastic on the shrubs after the fact or they simply used bad judgement on how they placed the plastic or their choice of plastic is poor. Either way my shrubs are dead. Just on this fact alone I would not use Window Gang since they cannot seem to honor a customer's wishes about their property and no I would not recommend them at all, also [redacted] lied to me about a follow up visit to see the damage and give me a call back. He acted so concerned, but that was what it was, an ACT!!!","neg-1

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Description: Window Cleaners, Deck Cleaning & Sealing, Deck Cleaning and Waterproofing Companies, Pressure Washing Companies, Gutter Cleaners

Address: 405 Arendell St, Morehead City, North Carolina, United States, 28557-4211

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