Window King, LLC

This project was contracted to be custom built under the existing roof My before pictures reflect the problems you are describing were not installed or affected by Window King installing your custom enclosure Your first call is noted as requesting areas to be re-caulked, "a fifteen minute job" A technician was sent to re-caulk those concerns During that visit you brought up this concern [redacted] and [redacted] were sent out and they evaluated the job [redacted] agrees that he said it needed to be corrected ***, however, was not the original installer and was not familiar the job that Window King completed for you I understand that you are less than satisfied with your many many calls to the installers and foremen, trying to schedule this repair work to be done The installers schedules are set by the office not by the individual worker I understand [redacted] reached out to you and attempted to schedule caulking, but with your limited availability in your schedule, weather and other jobs in progress prevented us from servicing the caulk as soon as we would have liked too As a homeowner myself, I understand that this condition has caused you great concern I am scanning pictures from the Window King file and of your home to remind you that the work we did to your home did not involve the roof, soffit, facia, or gutter area of your roof The responsibility for the problems clearly lies with the contractor that constructed your patio roof

I have attached a copy of the contract for you The contract reflects a wood sub-floor and not a finished floor We honored that part of the contract.The screen has taken some extra time to get from our manufacturer We had to completely reorder the screen, because it did not pass Window King's quality standards We ordered that screen from the sizes and measures from our invoice It was delivered to our office on the 21st The screen was taken to your home as you requested later that afternoon Thursday the 22nd you came to the office and said you could not get the screen in and we scheduled an appointment on Saturday morning to take it to you The installer tells me that the screen was made too large and he will correct it on Monday and call you Monday to set a time for the installation

"It's like looking through a new pair of glasses." The professionals over at Window King Really listen & know what they are doing Makes my home look years newer Highly recommended

We have scheduled and installed all of the [redacted] 's windows There was one window pane broken while the installler was installing the other windows We ordered it (it just came in) and are going to install it at the customer's convenience I have our installer available this Wednesday evening to come by and install the one window pane and complete cleaning the windows We do not normally install customer's blinds, but as a convenience, did so for these customers We will also install the blinds We apologize for any inconvenience to our customers Thanks, [redacted] ***Window King [redacted]

Response to Revdex.com CompaintOn April 16, 2016, Salesman A [redacted] visited the home of Mrs [redacted] at her request for replacement glass.Contract dated April 16, 2016, between Mrs [redacted] was written for Pieces of replacement tempered glassOne piece was ? x for a door and another was ? x ? The cost the the glass, measure, install and year replacement warranty was $ The contract reflects that Mrs [redacted] paid in fullWindow King never requires more than a 50% deposit on special order glass as a matter of company policy.The Glass was ordered to be made by our glass supplier and we were waiting for the supplier to deliver Tempered glass that is required by code requires extra lead time for the delivery, due to extra steps in manufacturing process There is not anything that we can do to speed this process up at the factory.During this time the office manager had seperate personal emergencies in her family and was answering calls from remote locations***, did try during this difficult time to keep up with customer contact from hospitals and funeral homes This did not affect Mrs [redacted] ’s order in any way since it was in the manufacturing process On the morning of April 28, Mr [redacted] called Mrs [redacted] to discuss the status of her order I was in the office and witnessed the entire conversation At no time, did I witness Mr [redacted] curse, call Mrs [redacted] names or speak ill to her.He wanted to make sure that she was up to date and fully aware of everything that was happening with her order He explained that we had put a RUSH on the order, but the glass arrived damaged and was not suitable to put in He did try to explain why, our communication had been below our ***l level and assure her that we were working with the glass supplier to get the glass replaced as soon as possible The date the factory gave us for delivery for another piece was Tuesday May 4, This is still less than the ***l lead time for tempered glass for doors She was very angry and did not want to hear that we may not be able to cancel the order, since the factory had already cut one piece and we had invested time and money in the job for measures and ordering glazing bead for the glass from another vendor Mr [redacted] offered to let her think this situation over, contact other glass suppliers for their lead time on large pieces of tempered glass Mrs, [redacted] was so angry she hung up on him after he told her that he would refund her money, and please come to the office listed on her contract for the refund.Mr [redacted] , offered Mrs [redacted] a refund, and ask that she come to the office to sign a Hold Harmless Agreement before receiving the refund This will hold Window King LLC harmless from any damages, injuries or extra costs that she may incur putting in other glass, that doesn’t meet Window King LLC’s standards and the local building code In this agreement she will also agree to not negatively post on social media about this event since I believe she has been offered the fastest service for her requests that we could give The check and the hold harmless agreement have been in the office since the morning of April awaiting her, so I am unclear what more she would like from Window King as a resolution[redacted] Office manager

Response to Revdex.com Compaint id="docs-internal-guid-ebdc8492-7d56-63e3-dbec-36d875866caf">On April 16, 2016, Salesman A [redacted] visited the home of Mrs [redacted] at her request for replacement glassContract dated April 16, 2016, between Mrs [redacted] was written for Pieces of replacement tempered glassOne piece was ? x for a door and another was ? x ? The cost the the glass, measure, install and year replacement warranty was $ The contract reflects that Mrs [redacted] paid in full Window King never requires more than a 50% deposit on special order glass as a matter of company policyThe Glass was ordered to be made by our glass supplier and we were waiting for the supplier to deliver Tempered glass that is required by code requires extra lead time for the delivery, due to extra steps in manufacturing process There is not anything that we can do to speed this process up at the factoryDuring this time the office manager had seperate personal emergencies in her family and was answering calls from remote locations***, did try during this difficult time to keep up with customer contact from hospitals and funeral homes This did not affect Mrs [redacted] ’s order in any way since it was in the manufacturing process On the morning of April 28, Mr [redacted] called Mrs [redacted] to discuss the status of her order I was in the office and witnessed the entire conversation At no time, did I witness Mr [redacted] curse, call Mrs [redacted] names or speak ill to her.He wanted to make sure that she was up to date and fully aware of everything that was happening with her order He explained that we had put a RUSH on the order, but the glass arrived damaged and was not suitable to put in He did try to explain why, our communication had been below our ***l level and assure her that we were working with the glass supplier to get the glass replaced as soon as possible The date the factory gave us for delivery for another piece was Tuesday May 4, This is still less than the ***l lead time for tempered glass for doors She was very angry and did not want to hear that we may not be able to cancel the order, since the factory had already cut one piece and we had invested time and money in the job for measures and ordering glazing bead for the glass from another vendor Mr [redacted] offered to let her think this situation over, contact other glass suppliers for their lead time on large pieces of tempered glass Mrs, [redacted] was so angry she hung up on him after he told her that he would refund her money, and please come to the office listed on her contract for the refundMr [redacted] , offered Mrs [redacted] a refund, and ask that she come to the office to sign a Hold Harmless Agreement before receiving the refund This will hold Window King LLC harmless from any damages, injuries or extra costs that she may incur putting in other glass, that doesn’t meet Window King LLC’s standards and the local building code In this agreement she will also agree to not negatively post on social media about this event since I believe she has been offered the fastest service for her requests that we could give The check and the hold harmless agreement have been in the office since the morning of April awaiting her, so I am unclear what more she would like from Window King as a resolution [redacted] Office manager

This was the third time we have had the pleasure of working with Window King Just installed more windows in a day cleaned up everything used drop cloths insideWorkmanship was excellent...Wonderful!

Great job replacing the glass on my exterior door! Easy to work with and responsive

This project was contracted to be custom built under the existing roof. My before pictures reflect the problems you are describing were not installed or affected by Window King installing your custom enclosure. Your first call is noted as requesting areas to be re-caulked, "a
fifteen minute job" A technician was sent to re-caulk those concerns. During that visit you brought up this concern. *** and *** were sent out and they evaluated the job. *** agrees that he said it needed to be corrected. ***, however, was not the original installer and was not familiar the job that Window King completed for you. I understand that you are less than satisfied with your many many calls to the installers and foremen, trying to schedule this repair work to be done. The installers schedules are set by the office not by the individual worker. I understand *** reached out to you and attempted to schedule caulking, but with your limited availability in your schedule, weather and other jobs in progress prevented us from servicing the caulk as soon as we would have liked too. As a homeowner myself, I understand that this condition has caused you great concern. I am scanning pictures from the Window King file and of your home to remind you that the work we did to your home did not involve the roof, soffit, facia, or gutter area of your roof. The responsibility for the problems clearly lies with the contractor that constructed your patio roof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** BUYER BEWARE***I went through hell dealing with *** *** the owner of window King! He is great at giving a perfect sales pitch but so are con artist and that is exactly what he isHe makes promises to complete the job by certain dates and begins making excuses when he can't follow throughHe doesn't take out a permit which is part of his license as a contractorHe begins to make threats when you refuse to finish paying once you find out there isn't a permit and the building isn't up to code standardsHe will trespass on your property to take the remaining supplies to finish the jobHe will write nasty lies about you and your family to intimidate you into paying, he will threaten to go to your boss, and will make threatening phone callsPlease do your research before entering into a contract with him ***Buyer Beware***

Wow...
They did everything they said they would do. What a beautiful sunroom, windows, & doors.
Window King & his courtious installation team did an outstanding job. We just felt very comfortable form the beginning to the completion. The presentation of the products and services, was right on . Good to see that the salesman showed up every day as promised. [redacted] Window King was excellent in his knowledge & his professionalism was great.
This company really did make us feel very happy with our improvemes & investment in our home.
Would be more than happy to do business with again.
Highly recommend. Call the King if you want great price & professional services.

We have scheduled and installed all of the [redacted]'s windows.   There was one window pane broken while the installler was installing the other windows.  We ordered it (it just came in) and are going to install it at the customer's convenience.  I have our installer available this...

Wednesday evening to come by and install the one window pane and complete cleaning the windows.  We do not normally install customer's blinds, but as a convenience, did so for these customers.  We will also install the blinds.
 
We apologize for any inconvenience to our customers. 
 
Thanks,
 
[redacted]Window King
[redacted]

Horrible customer service. Lack of caring at all about time frame. Pushed my project back two weeks past the expected date. Canceled order and ordered from a local hardware store. I think I lost my deposit. I don't know. Never got a call back.
I DO NOT RECOMMENED this company. I was warned buy a local contracter that this happens a lot.

So far Window King has installed 8 oversized windows for our 30 year old home and done an excellent job. I could not be happier, from the estimate to the installation it could not have been easier. The installation professional are just that professional, very impressed. I have and will be recommending them to all of my friends. Thank you [redacted]!

This was the third time we have had the pleasure of working with Window King.
Just installed 9 more windows in a day cleaned up everything used drop cloths inside. Workmanship was excellent...Wonderful!

This complaint was responded to On Aug 25, 2015Here is a copy of the response.On 8/15/14 Ms [redacted] signed a contract with Window King salesman [redacted] to have 6 custom made Tapco Hurricane/securty Screens, A new front door, that was to be converted to outswing with Impact Sidelights...

using the same door hardware as the old one, and one  replacement insulated glass pack for window number 12 as per our drawing.  This signed contract  and promissory is for $6620.Ms [redacted] put $420 down payment via personal check # [redacted].  Ms [redacted] was to pay $2200 Ms [redacted] was to pay the balance  over 24 months starting after measure.  The house was measured on August 19, 2015.Ms. [redacted] Asked to put a hold on the order.  On Jan 12 [redacted] visited Ms [redacted]. she fails to understand that the signed promissory note and contract are binding and Window King has invested time and resources into the sale.  [redacted] and Ms [redacted] revised  the original agreement, to reflect 3 impact windows with half screen, low e and argon gas.  A balance of $1800 would be due on the completion of the job. On Jan 20, [redacted] sent Ms [redacted] an email asking  if we may now proceed with the impact window order. Jan 22, 2015 Ms [redacted] said she did not want to go forward with the impact window order and thanked us for our time and assistance.Window King, has invested administrative time, paid the commission on the sale, paid technicians to measure and tried to Ms. [redacted] by amending her contract to reflect a lower purchase.  Window King has attempted to assist Ms [redacted] in this matter although the following statement is on the promissory note that she signedEach person who signs this promissory note is responsible for the ENTIRE amount shown above & hereby promises to pay upon completion.  I/we waive presentment for payment or acceptance, notice of dishonor and protest.  In this event, this demand note is placed for collection after maturity/completion, or is collected through any court, or other proceedings.   I/we, consent to any attorney’s fee and court cost incurred.  In addition, interest at the rate of 2.0% per month, or highest allowable by the state in which the work was contracted on the unpaid balance, starting at the completion or stop of the job.  I/we acknowledge that the title in and to all improvements provided by Window King to remain with Window King until the full amount as witnessed is PAID IN FULL.Several Occasions Ms [redacted] has contacted the office and she has been advised to discuss this matter with [redacted].  She has expressed that she does not want to talk with [redacted].  It is the position of Window King that we have a signed contract and promissory note for Ms. [redacted], we have tried to reduce the amount of sale and that has not worked for her, so there is no refund due.

"It's like looking through a new pair of glasses."
The professionals over at Window King
Really listen & know what they are doing.
Makes my home look 15 years newer.
Highly recommended.

I have attached a copy of the contract for you.  The contract reflects a wood sub-floor and not a finished floor.  We honored that part of the contract.The screen has taken some extra time to get from our manufacturer.  We had to completely reorder the screen, because it did not pass...

Window King's quality standards.  We ordered that screen from the sizes and measures from our invoice.  It was delivered to our office on the 21st.  The screen was taken to your home as you requested later that afternoon.  Thursday the 22nd you came to the office and said you could not get the screen in and we scheduled an appointment on Saturday morning to take it to you.  The installer tells me that the screen was made too large and he will correct it on Monday and call you Monday to set a time for the installation.

This complaint was responded to On Aug 25, 2015Here is a copy of the response.On 8/15/14 Ms [redacted] signed a contract with Window King salesman [redacted] to have 6 custom made Tapco Hurricane/securty Screens, A new front door, that was to be converted to outswing with...

Impact Sidelights using the same door hardware as the old one, and one  replacement insulated glass pack for window number 12 as per our drawing.  This signed contract  and promissory is for $6620.Ms [redacted] put $420 down payment via personal check # [redacted].  Ms [redacted] was to pay $2200 Ms [redacted] was to pay the balance  over 24 months starting after measure.  The house was measured on August 19, 2015.Ms. [redacted] Asked to put a hold on the order.  On Jan 12 [redacted] visited Ms [redacted]. she fails to understand that the signed promissory note and contract are binding and Window King has invested time and resources into the sale.  [redacted] and Ms [redacted] revised  the original agreement, to reflect 3 impact windows with half screen, low e and argon gas.  A balance of $1800 would be due on the completion of the job. On Jan 20, [redacted] sent Ms [redacted] an email asking  if we may now proceed with the impact window order. Jan 22, 2015 Ms [redacted] said she did not want to go forward with the impact window order and thanked us for our time and assistance.Window King, has invested administrative time, paid the commission on the sale, paid technicians to measure and tried to Ms. [redacted] by amending her contract to reflect a lower purchase.  Window King has attempted to assist Ms [redacted] in this matter although the following statement is on the promissory note that she signedEach person who signs this promissory note is responsible for the ENTIRE amount shown above & hereby promises to pay upon completion.  I/we waive presentment for payment or acceptance, notice of dishonor and protest.  In this event, this demand note is placed for collection after maturity/completion, or is collected through any court, or other proceedings.   I/we, consent to any attorney’s fee and court cost incurred.  In addition, interest at the rate of 2.0% per month, or highest allowable by the state in which the work was contracted on the unpaid balance, starting at the completion or stop of the job.  I/we acknowledge that the title in and to all improvements provided by Window King to remain with Window King until the full amount as witnessed is PAID IN FULL.Several Occasions Ms [redacted] has contacted the office and she has been advised to discuss this matter with [redacted].  She has expressed that she does not want to talk with [redacted].  It is the position of Window King that we have a signed contract and promissory note for Ms. [redacted], we have tried to reduce the amount of sale and that has not worked for her, so there is no refund due.