Window Max

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand that the respondent states that he has a service fee as part of his standard business practice at this time, but it was not part of my purchase contract or implied in the warranty on my signed contractMy issue remains that the only warranty provided during our business transaction was a life-time warranty, hand written into the contract by the owner, with nothing about service fees or any other termsA copy of the contract was attached to my last response and I will include it againThe respondent refuses to acknowledge the contents of the contract which he wrote and signedI have asked nothing in addition to what is stated in the contractHis failure to write the contract to reflect his intent to benefit himself during any additional work under the warranty is not my responsibilityAgain, no documentation was provided by the business/owner detailing terms of the warranty which he now states does not include a service feeThe business/owner has stated that the warranty is from the manufacturer but neither the signed contract or the correspondence with the business/owner through the Revdex.com identifies the manufacturerBut, again, my signed contract is with the owner of the business and not the manufacturer I will consider this resolved when both sets of doors are adjusted/repaired to work properly or replaced and covered according to the lifetime warranty on the signed contractRegards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I am sorry you don't agree with our service charge Your warranty clearly states that labor is not includedOur company would be happy to fix your doors As I stated before there will be a $service charge but all materials are covered under the warranty [redacted] ***Window Max Inc

Mr [redacted] ,Our Standard policy is to charge $for a standard labor service charge to come out and repair any of the products we installI have told you now for the third time we would be happy to come repair anything that is wrongMaintenance and adjustments are not covered in you warrantyThere will be a charge and it is $I do have to admit that your reception at my office could have been better however my patience is starting to run thinIn our first conversation you told me that the doors never worked properly and I reminded you that right after we installed the doors I was at your home and everything was working fineNext you claimed poverty and you could not afford to pay the $service feeWe both know that is incorrect.I am firm on our policyIF you would like us to come fix your doorsIt will cost $ [redacted] ***Window Max Inc