Sometimes the phrase that you can please all of the people some of the time and some of the people all of the time just makes perfect senseWe absolutely hate to hear that anyone didn’t have a great experience no matter the
circumstanceIn this case we were a little confusedSince we’re sure everyone reads the reviews that aren’t perfect this feels like a good opportunity to let folks know how we handle any concern from any customerIn this case the member had new construction windows with nail flanges that go behind the sidingThat’s not altogether uncommon, but it’s not the most typical arrangementThe way these old windows are removed, by our company or any other, is by cutting the old frames and prying them outThere’s a bit to it, but we do it all the time as does any other large window companyWhen the customer let us know she had a concern about the drywall we quickly responded and looked at the situationThe project wasn’t yet complete, but before we could get it finished and looking great she was accusing us of all sorts of thingsShe started telling us who should do what and why everything we were doing was wrongWe know folks get nervous when their windows get removed, but we do this everyday and the end result would have looked greatIt’s sort of like looking in the mirror in the middle of a haircutYou’ll look silly because it’s not doneAnyway, we let her know that things will look great at the end, but we weren’t allowed to finish as she was sure that we were wrongOur manager made several trips to her home to make sure everything was resolved and looking great, but when we would get there she would not be homeWe scoured the yard looking for any debris at all and cleaned to the point that we could see absolutely nothing leftThen later that day we received a call saying the yard was destroyed and covered in debrisI suppose the moral of the story is that we’re really genuinely happy to address absolutely any concernWe deal with lots of folks every single day and we know your home and your new windows are very important to youCustomer service is very important to us as wellWhen someone has a concern we do need to work together to solve the problemWhen dealing with remodeling projects in older homes problems will come up from time to timeThings happen, that’s just life, but there is nothing that can come up that can’t be resolved if we work togetherWe paid for a cleaning crew to clean this members entire home from top to bottom even though we couldn’t see any mess remaining and we still get a bad reviewSometimes you just can’t winWe do ask anyone considering a replacement window project to read through all of our reviews to get a feel for the way we operateAll of our projects come with a complete lifetime warranty and our 110% best value guarantee which ensures that there is no better deal in IndyWe’ll be glad to take care of this member’s windows for as long as she owns the home and we’ll be glad to take care of yours tooThanks for taking the time to learn about our company and we would love the opportunity to show you what we offer ***
Sometimes the phrase that you can please all of the people some of the time and some of the people all of the time just makes perfect senseWe absolutely hate to hear that anyone didn’t have a great experience no matter the
circumstanceIn this case we were a little confusedSince we’re sure everyone reads the reviews that aren’t perfect this feels like a good opportunity to let folks know how we handle any concern from any customerIn this case the member had new construction windows with nail flanges that go behind the sidingThat’s not altogether uncommon, but it’s not the most typical arrangementThe way these old windows are removed, by our company or any other, is by cutting the old frames and prying them outThere’s a bit to it, but we do it all the time as does any other large window companyWhen the customer let us know she had a concern about the drywall we quickly responded and looked at the situationThe project wasn’t yet complete, but before we could get it finished and looking great she was accusing us of all sorts of thingsShe started telling us who should do what and why everything we were doing was wrongWe know folks get nervous when their windows get removed, but we do this everyday and the end result would have looked greatIt’s sort of like looking in the mirror in the middle of a haircutYou’ll look silly because it’s not doneAnyway, we let her know that things will look great at the end, but we weren’t allowed to finish as she was sure that we were wrongOur manager made several trips to her home to make sure everything was resolved and looking great, but when we would get there she would not be homeWe scoured the yard looking for any debris at all and cleaned to the point that we could see absolutely nothing leftThen later that day we received a call saying the yard was destroyed and covered in debrisI suppose the moral of the story is that we’re really genuinely happy to address absolutely any concernWe deal with lots of folks every single day and we know your home and your new windows are very important to youCustomer service is very important to us as wellWhen someone has a concern we do need to work together to solve the problemWhen dealing with remodeling projects in older homes problems will come up from time to timeThings happen, that’s just life, but there is nothing that can come up that can’t be resolved if we work togetherWe paid for a cleaning crew to clean this members entire home from top to bottom even though we couldn’t see any mess remaining and we still get a bad reviewSometimes you just can’t winWe do ask anyone considering a replacement window project to read through all of our reviews to get a feel for the way we operateAll of our projects come with a complete lifetime warranty and our 110% best value guarantee which ensures that there is no better deal in IndyWe’ll be glad to take care of this member’s windows for as long as she owns the home and we’ll be glad to take care of yours tooThanks for taking the time to learn about our company and we would love the opportunity to show you what we offer ***