I recently used Window Wholesalers to replace a bunch of old windows in our house From start to finish these guys were a pleasure to work with; their response time was very quick, pricing was better than any of the competition, the installation crew was friendly, clean and quick....and I am extremely pleased with the end result I highly recommend them to anyone in the market for windows
Complaint: [redacted] I am rejecting this response because: 1) The contract was dated 9/14/2011. 2) Your brochure does say in bold blue letters on the back "Guaranteed For Life". Someone needs to explain to the woman who answered the phone what a guarantee means. A guarantee means that you stand by your product 100% for the time specified, which is lifetime in this case. How can she say that no guarantees are free?? This same woman did not say one thing nicely to me. In fact she was very arrogant and called me a liar because I told her that her brochure stated it was guaranteed for life. This was also the salesman's selling point "Guaranteed for Life" which made us comfortable buying these windows. I want my windows replaced at no charge. Regards, [redacted] ***
I would never recommend window wholesalers, Incto anyone! They installed windows for me years ago and every season when I clean my windows, I'm reminded of the faulty work and product I unfortunately paid for and never has been corrected by themOne of my windows has a 1/ingap between bottom of window and sill covered over with caulk and the gasket around the glass is defected so I have rings of condensation across itI was told by another window professional that the window should be replaced by company due to defectI've called them to resolve problem but everything is a runaround! Not only would I have to pay to fix it but the customer service is beyond rude! I became tired of wasting my breath and energy trying to argue the pointI have all my receipts and they still wouldn't honor their service and productI hope that you will look into this matter
I was very pleased with the entire process of purchasing windows from this companyThe salesman came out to my home, gave me a bottom line price, and was in and out of my home within minutesHe was very knowledgable on his product and made the process easy compared to other companies that had been in my homeThe windows arrived right on time and the installers did wonderful workI would recommend this company to anyone looking to purchase windows at a fair price and to have the process run as smooth as possible
I) This is strange under purchase date it clearly says 9/14/2011, but this statement claim states 8/8/which is it? Nowhere does the contract or brochure state free guarantee for life We clearly explain nicely for year the factory will be happy to service at no charge, after the year is up the factory charges for labor not parts thats extremely fair as always, even a washer or dryer repair will cost to repair nothing is free, nor do out line that in the contract II) Always willing and able to help but the customer needs to understand, its only fair business!
Had windows installed on Nov29, Was told they were premium energy weld [redacted] certified (Whatever that means I'm not sure) Well, the [redacted] metallic titanium coating is wearing offVery poor quality windows for what I was charged, I believe they were secondsAfter speaking to the service dept, (which incidentally was the same woman that had told me earlier that I had dialed the wrong # because I had called the sales dept& I needed to call the service deptafter 10:am, which I did do at 10:& I was rudely greeted by the same womanShe was extremely rude & condescending, ( I think her name was ***) said for a fee of $they would send someone out to look at themAfter spending all that money on supposedly windows that were presented to me as having a lifetime warranty I didn't feel I should have to pay to have someone come out to see their damaged product.I wish I had been informed that lifetime warranty basically was worthlessThey installed junk windows now it's going to cost me again to have them replacedThis company should really be put out of business because they are ripping people off by selling poor productsI welcome anyone that would like to come to my house to see the kind of product they are installingAll the [redacted] metallic coating is coming offThey look terribleI recommend anyone contemplating a sale from this company to please do some research & read the reviewsI wish I had I learned from my mistakes & sadly this was a costly one
I had such a great experience with this window company when I replaced the windows in one of my rental properties, that I had them return to do my own residence to replace my windows I had a few questions after the salesman came, so I called the main number and couldn't believe that someone answered the phone and was able to answer every little question I had Also, unlike some of the other contractors that I have used in the past, this company made sure that everything was cleaned up before leaving I will definitely pass the word on THANKS!
I recently used Window Wholesalers to replace a bunch of old windows in our house From start to finish these guys were a pleasure to work with; their response time was very quick, pricing was better than any of the competition, the installation crew was friendly, clean and quick....and I am extremely pleased with the end result I highly recommend them to anyone in the market for windows
Complaint: [redacted] I am rejecting this response because: 1) The contract was dated 9/14/2011. 2) Your brochure does say in bold blue letters on the back "Guaranteed For Life". Someone needs to explain to the woman who answered the phone what a guarantee means. A guarantee means that you stand by your product 100% for the time specified, which is lifetime in this case. How can she say that no guarantees are free?? This same woman did not say one thing nicely to me. In fact she was very arrogant and called me a liar because I told her that her brochure stated it was guaranteed for life. This was also the salesman's selling point "Guaranteed for Life" which made us comfortable buying these windows. I want my windows replaced at no charge. Regards, [redacted] ***
I would never recommend window wholesalers, Incto anyone! They installed windows for me years ago and every season when I clean my windows, I'm reminded of the faulty work and product I unfortunately paid for and never has been corrected by themOne of my windows has a 1/ingap between bottom of window and sill covered over with caulk and the gasket around the glass is defected so I have rings of condensation across itI was told by another window professional that the window should be replaced by company due to defectI've called them to resolve problem but everything is a runaround! Not only would I have to pay to fix it but the customer service is beyond rude! I became tired of wasting my breath and energy trying to argue the pointI have all my receipts and they still wouldn't honor their service and productI hope that you will look into this matter
I was very pleased with the entire process of purchasing windows from this companyThe salesman came out to my home, gave me a bottom line price, and was in and out of my home within minutesHe was very knowledgable on his product and made the process easy compared to other companies that had been in my homeThe windows arrived right on time and the installers did wonderful workI would recommend this company to anyone looking to purchase windows at a fair price and to have the process run as smooth as possible
I) This is strange under purchase date it clearly says 9/14/2011, but this statement claim states 8/8/which is it? Nowhere does the contract or brochure state free guarantee for life We clearly explain nicely for year the factory will be happy to service at no charge, after the year is up the factory charges for labor not parts thats extremely fair as always, even a washer or dryer repair will cost to repair nothing is free, nor do out line that in the contract II) Always willing and able to help but the customer needs to understand, its only fair business!
Had windows installed on Nov29, Was told they were premium energy weld [redacted] certified (Whatever that means I'm not sure) Well, the [redacted] metallic titanium coating is wearing offVery poor quality windows for what I was charged, I believe they were secondsAfter speaking to the service dept, (which incidentally was the same woman that had told me earlier that I had dialed the wrong # because I had called the sales dept& I needed to call the service deptafter 10:am, which I did do at 10:& I was rudely greeted by the same womanShe was extremely rude & condescending, ( I think her name was ***) said for a fee of $they would send someone out to look at themAfter spending all that money on supposedly windows that were presented to me as having a lifetime warranty I didn't feel I should have to pay to have someone come out to see their damaged product.I wish I had been informed that lifetime warranty basically was worthlessThey installed junk windows now it's going to cost me again to have them replacedThis company should really be put out of business because they are ripping people off by selling poor productsI welcome anyone that would like to come to my house to see the kind of product they are installingAll the [redacted] metallic coating is coming offThey look terribleI recommend anyone contemplating a sale from this company to please do some research & read the reviewsI wish I had I learned from my mistakes & sadly this was a costly one
I had such a great experience with this window company when I replaced the windows in one of my rental properties, that I had them return to do my own residence to replace my windows I had a few questions after the salesman came, so I called the main number and couldn't believe that someone answered the phone and was able to answer every little question I had Also, unlike some of the other contractors that I have used in the past, this company made sure that everything was cleaned up before leaving I will definitely pass the word on THANKS!