Window World, Inc.

Aloha Revdex.com
Below is per our customer service and we...

did
fix her problem that day. We would gladly go back and provide the same service
again at no charge. But only once and if problem is same exact blind &
vanes we repaired last time.
She needs to understand all following
service calls will be chargeable, since her blinds are old and left to blow
around in the wind.  Her blinds are the original blind from when the
building was first built and near the end of their expected life cycle.
We suggest she replace the blinds to avoid
future repairs.
Mahalo,
[redacted]
Window World, Inc
President
Hi [redacted]
I spoke with ** this morning and was able to get some
information from him regarding the repair that was done for [redacted].
He said that the VB that is in question covers a sliding
door.  Majority if not all of her vanes are already pretty fragile due to
various reasons like age and possibly mis-use.  Some are breaking, some are
broken and some are already being held up with vane savers that she purchased
from us beforehand. 
 When ** got there he said that she had the sliding door open
and the blinds in a closed position over the sliding door.  Apparently that is
how the customer operates the blinds on a regular basis (door open / blinds
closed).  When he spoke with the customer, he told her that the reason why her
vanes are cracking / breaking is because of the way that she is operating the
blind.  He told her that she shouldn’t have the blinds closed if the door is
open because that is not good for her blinds.  Based off of what she said, that
is how she’s always operated them and he doesn’t think that she will change
that. 
 With that being said, he added 1 each vane saver to 1 each
vane.  He then grouped all of the vanes with the vane savers on them and put
those over the opening side of the sliding door.  The other vanes that did not
have vane savers on them, he grouped those together and put those vanes on the
glass / non opening side of the sliding door.  In hopes that, that might prolong
the breaking of the vanes. 
 [redacted] also said that even if she were to purchase brand new
vanes this will be an ongoing problem if she continues to operate the blinds the
way that she does.  None the less though, the customers repair was taken care of
because everything was working when ** left AND she paid for her service fee. 
 I’ll also put together a receipt for the customer and mail
that out to her before the end of the day today. 
 Please let me know if I need to do anything further for this
customer.
 Thank You
[redacted]

I has windows and new sliding glass door installed in October 2014 from Window World, Butler, PA. There was a damaged screen and the installer took it to have it fixed. He never dropped it off and lives close to my home. I called again in May 2015 as one of the windows won't stay up (new install) and I have found that the screen component of the sliding glass door does not have a latch installed. The guy was supposed to show op on 5/22 between 2 & 6 pm. I left work early to be home. It is now 6:45 and he isn't her and I haven't heard from them. I am not happy. I will not take another day off work for them to come so I hope he has a Saturday free. According to the office, my fixes should take an hour or so they should be simple. I am very irritated especially since I took time off to be home when they were supposedly coming.