Hi *** This response to the [redacted] complaint.The project was complete months ago The Unfinished part that she is referring to is the bottom of her deck Please see attached photo This is not part of siding a house and was not in the contract That is why it wasn't done We talked to the homeowner and they agreed to pay for us to install siding on the deck Please remove this complaint it is invalid Thanks***
RE: [redacted] ***Customer Complaint # [redacted] Dear Ms [redacted] : We received your letter dated 8/3/regarding [redacted] ***s complaintAttached are copies of the contract showing a charge for the stone work and octagon vent for the stated amount and the salesman had noted that the homeowner had the stone ("H/O has stone") since that is what she told him the day of the saleWhen the installer was there to put in the windows, Ms [redacted] took him around back to a stone fence that she wanted him to break the stone off of the fence and use above the windowThe installer told her he could not do that and even if he could, it wouldn't match.As far as leaving the house in disarray, I have also attached pictures that the installer took after the job was doneHe also had gone around the house with his magnet that picks up nails and steel items as he does at his jobsHe had stated that he found several rustv nails alone with the ones from the job he had just done.Also attached is a copy of the signed Completion Certificate showing she was pleased with installers and the workmanship was satisfactoryI'm not sure what changed since then.The owner, Chad, has talked to the customer several timesWe were not to supply the stone for above her windowShe had also emailed that she had found three nails in her driveway, which she stated led to her having to get two new tiresShe sent us an estimate for her two tires and we sent her a check for the amount she had on the form of $(see attached) and had noted was "Installed 6/6/and paid for by credit card"When I called to get an actual receipt from the garage, they sent me an invoice that showed she had four tires installed for a total of $In essence, she received each tire for just under $200, which means we paid her more than the actual amount for her two supposed damaged tires.Another complaint she had expressed was that the installers had "majorly" cut her tree at her bathroom windowAs you can see from the pictures, I'm not sure to what she is referringThere was a garden light that was broken upon removal of the bay windowThe installer had spoken to the customer about it when it happened and stated he would replace it.She was charged one amount for the install of the stone and octagon vent, but she is requesting a much higher amount back so that she can have someone else finish the stoneWe will refund her the amount charged for the stone work above the window minus the amount we overpaid her for her two tires.Then we will be "both finished with each other."Sincerely,Window World of Altoona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] (a) Revdex.comI signed the contract in Nov and the windows where installed in the begining of in the winter.When I showed Chad the living room trim on the eastside of the house he said that the plastic behind the trim has seperatedI showed him pictures of the holes in the caulking on top of window and he told me that it was my responsibility to maintain caulking on the windows(I have never had to 'maintain" the caulking on the other previous windows from the other window company)When I showed him the video of the hole in the caulking above middle bay window on the westside of the house that show water seeping out again he told me about maintaining the caulking.When I first connected them they said it was my bay window roof that was causing the problemI hired contractors to put coat of industrial stength Liquid rubber on the bay roofYes it doesnt look pretty but it did the job.When I showed him the trim that is warped and leaking under middle bay window and asked why that window sticks out more than the other two, he told me that the wall thickness must have been differentIt is not any different than the other two windowsThat is why there is runoff that middle windowon the outsideReally who would make walls thickness two different sizes.When he went outside to look at the window he looked at the other companies window that I told him werent his and he said he wanted to see if they put them in the same wayHe also stated they had seep holes and I said yes and said your are suppose to have them also becaues your salemans told me they did because I specifically ask form them and he said " No they dont use them because they are old techology"Then he said the problem was the shingled roof ontop of the house above bay roofHe said they where put on wrongSo he climbed up there and tried to put the shingles up and couldnt he stated " No they put the flashing on correctly"He said he found tiny holes that he would caulk and did caulk them above bay windows and stated that is was to wet for the caulkingHe also said he found holes in the caulking of the other company window and wanted to caulk them and I told him No because that was not his responsibilityHum, holes in their caulking and yet they never leaked.So I asked him about the wet insultion around the middle bay window was he going to do anything about it and he told me no that I was suppose to pull it out myself and stuff more insultion around the bottom of window.On that note I stated I didnt agree and he said goodbye and left.This is a mobile home and didnt come with rain spout because they put J strips around it to have the water run into it and away from the house.Yes they were here several times and only once fixed a hole in my back bedroom window caulking that leaked into my floor and warped itBut Chad said the floor was not his problem.So this is what I have been dealing with since the windows have been put inWhat a waste of $5000.00Thanks for looking intomy concerns: [redacted] Donna Fabrizio I have sent Joyce a detail letter with pic and video
RE: [redacted] Selling practices ID [redacted] Dear Ms [redacted] ,We are in receipt of your letter dated December 2, regarding Ms [redacted] 's complaint submitted on 11/27/The original install of windows was in November The window did not get capped that day due to the installers being unaware that the window was to be capped (it was a window that we did not replace)They had already packed up all their tools when they were informedThe window is in a location that is very high and difficult to access.There were tempered sashes for the attic that had to be taken back down by our service tech in DecemberHe did not cap the window then because the roof was very steep and covered in ice.Due to the weather, the customer stated they would like to hold off until springIn March, we had scheduled an installer to cap the window and to our knowledge it had been doneHer emails had gone to an email that does not take responses so we did not receive her emails.We contacted Ms [redacted] today and the owner, Chad, will be stopping at her house.Sincerely,Window World of Altoona
RE: ID # [redacted] dated 6/21/[redacted] ***To Whom It May Concern:Attached is a copy of the letter that we received from you regarding our customer, [redacted] ***The customer's screen was torn at installationA service order was entered on 3/21/and replacement screens were sent out to the customer via Fedex on 6/7/and received at the customer's home on 6/8/(Fedex Tracking # [redacted] )Customer called that day and stated they were not the right screensWe re-ordered and sent out to customer Fedex again (Tracking # [redacted] ) and that was delivered to customer on June 28, 2017.I spoke with Mr [redacted] today and he stated that the screens he received last week were for the front window, not the garden window as was his requestIn speaking with our service department, the garden window screens had been ordered, that's what was showing on the confirmation and shipping paper and since it came already boxed, it was sent to Mr [redacted] without being opened.Since Mr [redacted] stated that the wrong screens were sent, we did find that the correct screens were sent the end of June on the delivery truckI have packaged them and they will be going out tomorrow Fedex (Tracking # [redacted] ).If you need any further information, please do not hesitate to contact me.Kathy O***, Controller
Hi *** The extra work is complete The reason the phone box wasn't reinstalled on the house is because its disconnected from the poleIt isn't any good it should be thrown out Job is done.Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and we are currently playing telephone tag I am hopeful that we can arrange a date and time to resolve the issue Regards, [redacted]
ID [redacted] Dear Ms [redacted] :We are in receipt of your letter dated 9/26/regarding Ms***s complaintsWe feel we have addressed the issues sufficientlyThe contract had a charge on it for "Stone work & Octagon Vent", "Install stone work above (bay)H/O has stone" in the amount of $The customer did not provide the necessary stonePer her copy of the email conversation with Chad, he looked at the local "Home Depot and they didn't have it." He asked Ms [redacted] to check her local store.We are refunding her the amount charged on the contract for the stone work and octagon ventCheck # [redacted] has been issued for $and will be mailed out to her on Friday, September 29,Please see attached copy of the check for your reference.Thb will be our final correspondence and are requesting that this Issue be closedWe paid her for two tires that had supposedly been ruined beyond repair by nails left in her driveway and we are refunding her the amount charged for the stone work.Sincerely,Window World of Altoona
Dear [redacted] : This letter Is in response to a complaint that window World of Duncansville received concerning the purchase and installation of windows and doorsThe complaint was.assigned ' the ID of Windows and doors were purchased and installed on July 15, At the time of installation, several issues were notedParts had to be ordered (patio doorscreen and double hung bottom sash) and manufacturedParts are now in and ready for replacement The manufacture of the Patio Door was contacted regarding the operating panel hitting on the blind openers Window World has scheduled an appointment with the homeowner for September 4, to have the parts replacedThe door manufacture is working with the homeowner to resolve the hardware that is hitting the operating panelParts for the door will be in on August 22, and an appointment will be scheduled as soon as possible Please be assured, that all issues will beresolved for this homeowner as soon as possible Regards, [redacted] Window World
Hi *** This response to the [redacted] complaint.The project was complete months ago The Unfinished part that she is referring to is the bottom of her deck Please see attached photo This is not part of siding a house and was not in the contract That is why it wasn't done We talked to the homeowner and they agreed to pay for us to install siding on the deck Please remove this complaint it is invalid Thanks***
RE: [redacted] ***Customer Complaint # [redacted] Dear Ms [redacted] : We received your letter dated 8/3/regarding [redacted] ***s complaintAttached are copies of the contract showing a charge for the stone work and octagon vent for the stated amount and the salesman had noted that the homeowner had the stone ("H/O has stone") since that is what she told him the day of the saleWhen the installer was there to put in the windows, Ms [redacted] took him around back to a stone fence that she wanted him to break the stone off of the fence and use above the windowThe installer told her he could not do that and even if he could, it wouldn't match.As far as leaving the house in disarray, I have also attached pictures that the installer took after the job was doneHe also had gone around the house with his magnet that picks up nails and steel items as he does at his jobsHe had stated that he found several rustv nails alone with the ones from the job he had just done.Also attached is a copy of the signed Completion Certificate showing she was pleased with installers and the workmanship was satisfactoryI'm not sure what changed since then.The owner, Chad, has talked to the customer several timesWe were not to supply the stone for above her windowShe had also emailed that she had found three nails in her driveway, which she stated led to her having to get two new tiresShe sent us an estimate for her two tires and we sent her a check for the amount she had on the form of $(see attached) and had noted was "Installed 6/6/and paid for by credit card"When I called to get an actual receipt from the garage, they sent me an invoice that showed she had four tires installed for a total of $In essence, she received each tire for just under $200, which means we paid her more than the actual amount for her two supposed damaged tires.Another complaint she had expressed was that the installers had "majorly" cut her tree at her bathroom windowAs you can see from the pictures, I'm not sure to what she is referringThere was a garden light that was broken upon removal of the bay windowThe installer had spoken to the customer about it when it happened and stated he would replace it.She was charged one amount for the install of the stone and octagon vent, but she is requesting a much higher amount back so that she can have someone else finish the stoneWe will refund her the amount charged for the stone work above the window minus the amount we overpaid her for her two tires.Then we will be "both finished with each other."Sincerely,Window World of Altoona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] (a) Revdex.comI signed the contract in Nov and the windows where installed in the begining of in the winter.When I showed Chad the living room trim on the eastside of the house he said that the plastic behind the trim has seperatedI showed him pictures of the holes in the caulking on top of window and he told me that it was my responsibility to maintain caulking on the windows(I have never had to 'maintain" the caulking on the other previous windows from the other window company)When I showed him the video of the hole in the caulking above middle bay window on the westside of the house that show water seeping out again he told me about maintaining the caulking.When I first connected them they said it was my bay window roof that was causing the problemI hired contractors to put coat of industrial stength Liquid rubber on the bay roofYes it doesnt look pretty but it did the job.When I showed him the trim that is warped and leaking under middle bay window and asked why that window sticks out more than the other two, he told me that the wall thickness must have been differentIt is not any different than the other two windowsThat is why there is runoff that middle windowon the outsideReally who would make walls thickness two different sizes.When he went outside to look at the window he looked at the other companies window that I told him werent his and he said he wanted to see if they put them in the same wayHe also stated they had seep holes and I said yes and said your are suppose to have them also becaues your salemans told me they did because I specifically ask form them and he said " No they dont use them because they are old techology"Then he said the problem was the shingled roof ontop of the house above bay roofHe said they where put on wrongSo he climbed up there and tried to put the shingles up and couldnt he stated " No they put the flashing on correctly"He said he found tiny holes that he would caulk and did caulk them above bay windows and stated that is was to wet for the caulkingHe also said he found holes in the caulking of the other company window and wanted to caulk them and I told him No because that was not his responsibilityHum, holes in their caulking and yet they never leaked.So I asked him about the wet insultion around the middle bay window was he going to do anything about it and he told me no that I was suppose to pull it out myself and stuff more insultion around the bottom of window.On that note I stated I didnt agree and he said goodbye and left.This is a mobile home and didnt come with rain spout because they put J strips around it to have the water run into it and away from the house.Yes they were here several times and only once fixed a hole in my back bedroom window caulking that leaked into my floor and warped itBut Chad said the floor was not his problem.So this is what I have been dealing with since the windows have been put inWhat a waste of $5000.00Thanks for looking intomy concerns: [redacted] Donna Fabrizio I have sent Joyce a detail letter with pic and video
RE: [redacted] Selling practices ID [redacted] Dear Ms [redacted] ,We are in receipt of your letter dated December 2, regarding Ms [redacted] 's complaint submitted on 11/27/The original install of windows was in November The window did not get capped that day due to the installers being unaware that the window was to be capped (it was a window that we did not replace)They had already packed up all their tools when they were informedThe window is in a location that is very high and difficult to access.There were tempered sashes for the attic that had to be taken back down by our service tech in DecemberHe did not cap the window then because the roof was very steep and covered in ice.Due to the weather, the customer stated they would like to hold off until springIn March, we had scheduled an installer to cap the window and to our knowledge it had been doneHer emails had gone to an email that does not take responses so we did not receive her emails.We contacted Ms [redacted] today and the owner, Chad, will be stopping at her house.Sincerely,Window World of Altoona
RE: ID # [redacted] dated 6/21/[redacted] ***To Whom It May Concern:Attached is a copy of the letter that we received from you regarding our customer, [redacted] ***The customer's screen was torn at installationA service order was entered on 3/21/and replacement screens were sent out to the customer via Fedex on 6/7/and received at the customer's home on 6/8/(Fedex Tracking # [redacted] )Customer called that day and stated they were not the right screensWe re-ordered and sent out to customer Fedex again (Tracking # [redacted] ) and that was delivered to customer on June 28, 2017.I spoke with Mr [redacted] today and he stated that the screens he received last week were for the front window, not the garden window as was his requestIn speaking with our service department, the garden window screens had been ordered, that's what was showing on the confirmation and shipping paper and since it came already boxed, it was sent to Mr [redacted] without being opened.Since Mr [redacted] stated that the wrong screens were sent, we did find that the correct screens were sent the end of June on the delivery truckI have packaged them and they will be going out tomorrow Fedex (Tracking # [redacted] ).If you need any further information, please do not hesitate to contact me.Kathy O***, Controller
Hi *** The extra work is complete The reason the phone box wasn't reinstalled on the house is because its disconnected from the poleIt isn't any good it should be thrown out Job is done.Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and we are currently playing telephone tag I am hopeful that we can arrange a date and time to resolve the issue Regards, [redacted]
ID [redacted] Dear Ms [redacted] :We are in receipt of your letter dated 9/26/regarding Ms***s complaintsWe feel we have addressed the issues sufficientlyThe contract had a charge on it for "Stone work & Octagon Vent", "Install stone work above (bay)H/O has stone" in the amount of $The customer did not provide the necessary stonePer her copy of the email conversation with Chad, he looked at the local "Home Depot and they didn't have it." He asked Ms [redacted] to check her local store.We are refunding her the amount charged on the contract for the stone work and octagon ventCheck # [redacted] has been issued for $and will be mailed out to her on Friday, September 29,Please see attached copy of the check for your reference.Thb will be our final correspondence and are requesting that this Issue be closedWe paid her for two tires that had supposedly been ruined beyond repair by nails left in her driveway and we are refunding her the amount charged for the stone work.Sincerely,Window World of Altoona
Dear [redacted] : This letter Is in response to a complaint that window World of Duncansville received concerning the purchase and installation of windows and doorsThe complaint was.assigned ' the ID of Windows and doors were purchased and installed on July 15, At the time of installation, several issues were notedParts had to be ordered (patio doorscreen and double hung bottom sash) and manufacturedParts are now in and ready for replacement The manufacture of the Patio Door was contacted regarding the operating panel hitting on the blind openers Window World has scheduled an appointment with the homeowner for September 4, to have the parts replacedThe door manufacture is working with the homeowner to resolve the hardware that is hitting the operating panelParts for the door will be in on August 22, and an appointment will be scheduled as soon as possible Please be assured, that all issues will beresolved for this homeowner as soon as possible Regards, [redacted] Window World