Window World of Boston, LLC

Hello [redacted] , First of all, please accept my apologies on behalf of Window World of BostonI deeply regret that that you have experienced less than perfect customer service from our firmWe take full responsibility and are committed to resolving your concernsIt is my understanding that at this point, we have two sashes on order for youJust as soon as they arrive into our warehouse, we will complete the service at your next earliest conveniencePlease be assured that your complete satisfaction is our one and only goalIf you should have any question, please feel free to call me directly at [redacted] Sincerely, [redacted] General Manager

I have reached out to Mrs***, and reviewed her concernsShe had four windows in her basement, one of the four openings, was a few inches smaller than they other threeI explained that we were unable to identify the actual measurements until we pull her old window.It did need to be reordered
We did reorder it, and she now has all windows installedI have offered to credit her account for two window in the amount of $This we believe to be very fair consideration. The contract was signed on 4/26/with a start date before 6/7/we had her last window installed 6/27/16.Also we have expressed our apologies for falling short of her expectations

Hello MrAnd Mrs***, First of all, please accept my apologies on behalf of Window World of BostonI deeply regret that that you have experienced less than perfect customer service from our firmWe take full responsibility and are committed to resolving your concerns. The nature of
this complaint seems to be as a result of an innocent breakdown in communicationThe concerns you mention in your complaint will be resolved and because the job is in
progress, the punch list had not been generated and or completed at the time of this complaintPlease be assured that your complete satisfaction is our one and only goalIf you should have any question, please call me directly at
***
Sincerely,
*** ***
General Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint #*** but I am willing to accept the business response to move on with this issue I understand that by choosing to accept the business response that my complaint will be closed as resolved I just want to add that the business, Mr***, represented that Window World would not know the exact measurement of the windows until they are open This was not represented to me during my consultation but again my window was open twice and they still did not get the measurement right I want other consumers to know how Window World operates You trust a company to do the job they say they're going to do and people like Mr*** call you unaware of the issues, does not represent himself professionally and talks to you like you're stupid and basically calls you a liar I want to thank the Revdex.com for allowing consumers to have a voice and be heardIf Window World did not receive my complaint through the Revdex.com they would have not responded to my calls and we would have never had a conversation to resolve this issue.
Regards,
*** ***

Hello Ms. [redacted], First of all, please accept my apologies on behalf of Window World of Boston. I deeply regret that that you have experienced less than perfect customer service from our firm. We take full responsibility andare committed to resolving your service request just as soon as we...

receive the parts that have been ordered to complete the requested service. If we cannot satisfy you, I am prepared to make a full refund of the amount paid for the window in question. Please feel free to contact me directly at [redacted] with any additional questions or concerns you may have. Thank you for your patience. Sincerely,[redacted] General Manger

Window World management has spoken to the customer. We deeply regret that Ms. [redacted] has experienced less than perfect service. Both parties have agreed to a mutually acceptable plan of action to resolve this matter. Window World of Boston appreciates very much the...

customers patience and willingness to work with us to resolve this complaint.

Hello [redacted], First of all, please accept my apologies on behalf of Window World of Boston. I deeply regret that that you have experienced less than perfect customer service from our firm. We take full responsibility and are committed to resolving your concerns. It is my understanding that...

at this point, we have two sashes on order for you. Just as soon as they arrive into our warehouse, we will complete the service at your next earliest convenience. Please be assured that your complete satisfaction is our one and only goal. If you should have any question, please feel free to call me directly at [redacted]   
Sincerely,
[redacted]
General Manager