I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to Window World saying that they do not know who would charge $to replace the window unit, I have the receipt to prove the work that was done I understand that it may have been Window World's vendor that made the mistake, however shouldn't Window World have reviewed the dimensions of the window with the vendor prior to delivering an invalid product to me? Regards, [redacted] ***
The $was a cost if we asked her to pay the full replacement amount, which we are not asking her to pay We are ONLY requiring her to pay the unpaid balance of $and the brown upcharge of $825, which is $ We would absorb all the additional costs of replacing the windows
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I accept Kathy to conduct testI was at work yesterday and missed her call be contacting her back today!
I would like to note that the additional trim and door work that was performed was not in any way a offer from Window World to help compensate or resolve this matterIn fact it was initiated between my husband and the worker whom came to assess the compliantThere was an additional cost involved minus the money WW owed to me for the octagon window they were not able to complete in our original contractLet's be honest WW, this arrangement allowed your comany to make additional money from this deal and you in no way suggested or provided any additional savingsNow with that being said, as of today I have accepted the apology and the refund that you have offered due to this very time consuming and lengthy processI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Scott [redacted] stated that he has sent certificates (simply certificates) to consumer as he is unable to give cash refund after payment is made
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to Window World saying that they do not know who would charge $to replace the window unit, I have the receipt to prove the work that was done I understand that it may have been Window World's vendor that made the mistake, however shouldn't Window World have reviewed the dimensions of the window with the vendor prior to delivering an invalid product to me? Regards, [redacted] ***
The $was a cost if we asked her to pay the full replacement amount, which we are not asking her to pay We are ONLY requiring her to pay the unpaid balance of $and the brown upcharge of $825, which is $ We would absorb all the additional costs of replacing the windows
We have spoken with [redacted] this morning and her service is schedule for Tuesday, June 7, Thank you so much!
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I accept Kathy to conduct testI was at work yesterday and missed her call be contacting her back today!
Call log does not show calls from this consumer, called and left message to go out and take care of the issues
Work has been completed, discount was given to consumer, and consumer paid in full
I would like to note that the additional trim and door work that was performed was not in any way a offer from Window World to help compensate or resolve this matterIn fact it was initiated between my husband and the worker whom came to assess the compliantThere was an additional cost involved minus the money WW owed to me for the octagon window they were not able to complete in our original contractLet's be honest WW, this arrangement allowed your comany to make additional money from this deal and you in no way suggested or provided any additional savingsNow with that being said, as of today I have accepted the apology and the refund that you have offered due to this very time consuming and lengthy processI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
windows scheduled to install 1/14/at consumers request
Scott called to say he will contact the customer right now to reschedule with her