I am fed up with company's incompetence with order, delivery, and installation I placed an order with this company 09/08/for windows The salesman, ***, seemed competent, kind and knowledgeable I was told the order would take 6-weeks for installation but they would keep me informed as to the progress of my order They contacted me in mid October that they needed to come and remeasure the windows, which they did, but they assured me this was standard practice and my order was still on track for timely delivery I never heard from them again I made contact during the 9th week to inquire Was told they could install my windows Nov(which would be passed the window of time promised to me) They informed me they had my windows from the manufacturer but no available installer I voiced my frustration They promptly called me back and scheduled an installation for Nov before 1: I received a call on Nov at 1:from the installer that he would not be able to
Contract and Delivery Date Dispute We signed a contract on 8/8/and it stated "typically" 6-weeks for delivery and the sales person also verbally confirmed the same informationOn 8/20, I contacted the sales rep [redacted] in regards to the credit card having not been charged and on 8/the card was chargedOn 9/12/received a call from Window World indicating delivery was 10-weeks and a request was made to have someone contact me in regards to delivery time On 9/I followed up again and was informed by the escalation manager (***) that I would be contacted in regards to contract delivery date dispute I was informed during the call that the sales person was to have made contact with me and I explained that no contact had been made and requested to have someone in management contact me directly I was informed that [redacted] (Sales Mgr) and [redacted] (Acct Mgr) would contact meIn addition, I was informed that a discount could be discussed only after the installation, which wa
One of my windows was not ordered with the others and the pattern on one of my window is different I ordered windows for my house in December 2016, I received the windows in February One of the windows was not orderedI then had to order the window and pay more money to take care of that window because [redacted] said it was not charged in the initial orderI also had to take off work so that they could put that window in which came in May At the time I ordered that window they was suppose to order a strip to go in the window that was on the front of my house with a different pattern from the othersI called to check on the strip to find out it had never been orderedFinally it came in and an appointment was set for Friday the 30th I said ok, they called me back on Monday the 26th they wanted to set the date for Thursday the 29th at 1:I told the receptionist that I had an appointment for Friday already and she said they were needing to change it to Thursday so I
Door installation is unacceptable and has not been resolved Purchased new doors in April - took six months for doors to come in - almost $3, Doors were finally installed in late August Noticed problems with the doors as well as existing storm doors which were not re-installed correctly I was charge an additional $each for my storms doors to be re-installed My front storm door now needs to be replaced Company sent someone to look at the doors and agreed what needed to be repaired Company has cancelled twice and my doors still need repair I just had new wood floors installed and new carpet and do not want this repair to destroy my new floorsI do not believe this company should be selling doors I did purchase my windows from them and had no problems I had recommended them to neighbors but do not recommend this company at allMy old doors were in much better shape than my new doors This is very frustrating I am trying to work and get this completed
Poor customer service when it comes to installation time frame I started the process of getting new windows back late April early May Today is July 28, and my Windows are not installed They were supposed to install windows today but cancelled installation which is the third time they have cancelled I called Window World the day before to ensure they was coming out They did not confirm they were coming on call and said they would call me back I did not receive a call back and had to call them the morning of installation They have turn this window purchase into a nightmare of frustration I am not pleased with there service and will not recommend their service to anyone
Can't get work done until 10/11/Beyond the 8-weeks promisedWhy are they allowed to hoard business? Can't cancel service without penalty! Ordered repacement windows on 5/8/ Told it will get done within to weeks [redacted] or [redacted] called in July to say they're not ready to do workI missed an appointment callI called on 8/30/to schedule an appointmentEarliest they can do the work is 10/11/Not acceptableAsked that it be escalated for a closer dateThe phone person I spoke with today said she will email someone; but did not give me the impression whatsoever that I have a leg to stand onI would like out of the contract without penalty, if I can't get a sooner dateI now question the integrity of the business; why not sub contract to another reputable company rather than make customers wait so longI'm a senior citizen and don't care to continue living with an unsafe window; making me vulnerable to break-ins and it falling out
Terrible workmanship!! Terrible at returning phone calls!!! They don't keep their promises!!! They lie to your face!!! No professionalism at all!!! Project began on Nov - finally completed in January - in meantime, our floors were ruined from rainwater running in because gutters had not been replaced yet - NOW they tell me the subcontractor had no liability insurance!! Well - who's going to pay for my ruined floors???? Also still have one window that is cracked and not replaced AND the new gutters are installed so that the water runs back onto the house and down the siding!!! DO NOT USE THIS BUSINESS!! If there was a less than star that is what they would get!!!
years! It's been two years! I've called a dozen times I quit calling after about a year I'm calling them again now I hate when people post reviews online in a negative manner honestly, as a business owner myself, I've had one bad review, and that was after exhausting all of our efforts to satisfy an insane person over a can of glue Well, this is my business We paid Window World a lot of money to come out and replace all of our windows They rescheduled on us twice and after months of waiting, they came out and replaced the windows, while my husband and I were on the one week of vacation that we take off every year Well, I called again today and was told that a man would be here on November 1st Well, two of our windows don't even close because they do not fit They left busted glass all over the city that has yet to be cleaned up, not to mention that my employees had to dodge glass slivers shooting in their directions while attempting to answer the phones all that day! Obsurd! My brand new roof liner we had just paid $30,for, is still covered in glass, and the sidewalks, and all of the grass and dirt outside is still filled with glass, and we are still finding glass inside of all of our desks and file cabinets! I've picked up glass for two years!!!! My sheetrock that had just been replaced before the windows were, is swollen and water stains all the way down to my hardwood floors, which we also had just put in before we got new windows, because every time it rains, the rain pours in, which was the reason for the new windows to begin with The windows do not close so we have to put bars above them to leave at night, to keep from being robbed, which is another thing We had permanent bars on the windows, but cannot reinstall them, until they replace these two windows, so every single night I have to run bars over these windows! Every single night! The only way this is going to be removed from this website, is for them to come out here and replace the windows that were measured wrong to begin with, so that we can lock them, fix the sills so the windows do not leak, and clean up all of the remaining glass I've called for two years This is where I draw the line I'm the most patient person in the universe but am extremely tired of being taken advantage of So, hopefully, this message will reach the intended parties, and as a fellow business owner, I would hope that they will do what they are supposed to do! If not, I'll hire someone else and move on But I do have a very loud mouth, so as of yet, I've not said a word But, I will I want this problem rectified by someone in that business who cares, and in a professional manner! They took sledge hammers and busted out the windows all over the city block out here Why?! When they were replacing the windows, did they not just pull out the old windows in one piece?! Why did they install windows that obviously did not fit the space?! Makes no sense! And why the first times I called to get help, did some old hateful lady answer their telephone every time and nobody has ever called me back to discuss this no matter how nice I try to be?! Well, a very nice young lady answered the phone today and she put me on hold and spoke to someone and came back and said that they did schedule a date SIX more weeks from now on Nov1st, for someone to come and LOOK at the problems We shall see! If I end up paying for another company to deal with all of this, I might just hire our attorney to file suit, as this really is absolutely ridiculous! Terrible service all the way around! Discounted windows really?! Not happy! And yes, we run a service business ourselves! So this review physically makes me sick to even have to write!
The company has not upheld the timeframe that the sales rep indicated on the window installation, and communication has been unprofessional On June 14, I met with a sales rep (***) from Window WorldI agreed to the installation of windows with a 6-week lead time, and paid for half the total costIn early August, we reached out to [redacted] to let him know that we needed to change the size of one windowHowever, it took over two weeks just to get in touch with [redacted] to let him knowHe finally confirmed the order on Septand said it would cost an additional $for the new window, but indicated that they would sell the original window and it would outweigh the cost of the new window, which was smaller in sizeAfter one month I reached out to [redacted] multiple times for an update, with no responseI finally talked to ***'s supervisor (***) and expressed frustration with the lack of communicationHe promised that he would address it One month later the window installati
Ordered replacement windows in February Was told by salesman that it would take - weeks after order was placed because they were manufactured in North Carolina and that I would receive a call to schedule installation In April I called to check on the order after not having heard from anyone and they said the windows would be installed in May Three days before the May installation, they called to reschedule saying they were running behind and they rescheduled the installation for June Received a call on June to confirm that they would be installing between noon and p.mon June I took the day off of work to be here for the installation and as of p.mthey have still not arrived Not impressed with this company in terms of their ability to estimate delivery of their product
Delivery and install of a double pane window that has a gas leak and the replacement under warranty of that window I ordered a replacement window, under warranty, last February - several months later when the window came in they called to schedule an install - that was the first cancelled scheduled appointment - there were more after that over a month period The window was delivered for install with the delivery person telling me that Window World crew was on their way to install it as scheduled It is now propped up in a box against a tree in my driveway and has been there for days They have not come to install it and have not called me about why they did not show up
Windows were ordered in September and installed in January Problems reported day after installation Unresolved still in June Windows ordered in September and installed in January Problems were reported day after installation Company representative inspected the work in late January, noted the problems (which included damaged windows and screens, bad caulk work, unsatisfactory clean up, and door hardware not installed), and we contacted customer service to schedule repairs The work crew arrived in March with none of the necessary materials or guidance on work to be performed The company representative had not done his job The crew only cleaned the gutters of the debris left behind by the original crew In late March/early April, company representatives, including one from Atlanta, walked through our concerns and we signed an agreement as to work to be performed, including materials to be ordered and tasks to be performed These included repla
Poor customer service I signed a contract with Window World on 5/18/2018. They told me that fabrication of the windows would take 6-8 weeks and they would call me to schedule. They finally called me in mid September (4 month later) to schedule and gave me a date of 9/27/2018 with an arrival time between 12 and 2 PM for my installation. Not only did no one show up, no one called to inform me they would not be coming, mine you I had arranged childcare for my son, rearranged furniture to make the windows accessible, and taking down window coverings. They blamed the rain and asked to reschedule when I called them. They gave me a new date of 10/10/2018 (today), again between 12 and 2 PM. Again, I had to call after 2 when no one had shown up, at which time they told me that they were running behind and it would be 3:45 PM. The installer called at 3:10 and said GPS told him he'd be here at 3:30. He I sit at 4:15 and still no window installer and no call.
After months, WW has failed to deliver a double door ordered on 5/10/I want the ordered cancelled and a refund of the deposit of $ On 5/10/we ordered a double door and gave WW a deposit of $ The door was due by JulyThe salesman was [redacted] The order number is under my cell number [redacted] In mid-August we were contacted by Customer Service (CS) and told their was a delay in shippingWe contacted [redacted] and he said there was nothing he could do from this point forwardThe door finally arrived in September and an appointment was scheduled for deliveryThe day before the delivery, CS called and stated that the installer did not get through a previous job so would not be installing our door We rescheduled again for Oct The day before, CS called and said the installer had to cancel because he had to go to FL to look for his nephew who was lost in the Gulf due to hurricane MichaelWe rescheduled for Oct The morning of Octthe install
I ordered windows within the week of 5/9/ Deposit was paid for 1/the total at that time After botched installs, window is partially in 5/windows ordered, 1/cost deposit paid 6-weeks I was to receive call to install Mid-July I called to ask when ready, Windows are in and was given the earliest possible install on Aug 15th at 9am I requested crews due to size of jobWas told this would be taken care of 8/appt reminder call from Window World, morning 9am appt they changed to 12-2pm 8/I took off work, stayed home waiting Workmen called and would be there by Arrived 1:Polite men in a pickup truck and homestyle trailer I called Window World, spoke with [redacted] (salesman) who was to convey to [redacted] (manager) my dissatisfaction with delivery time change, method of delivery, and inability of crew to complete install in a timely mannerAdvised to see how much they could get done Workmen unloaded Windows in my backyard un
Seven months and sliders not completely installed I signed a contract on October 3, 2016 to have four sliding doors and one window replaced. The first installation date was January 13, that I had to call and get set up myself, since I was told the doors would be installed the first of December. No one called to confirm this install, so I called them and learned the crew wasn't sufficient to install my doors. January 26th was the second install date and again, no one showed. January 31st a crew of four came to my house and installed the doors and window. They did not have all the materials needed and another crewman had to bring some materials while the others sat around waiting. One set of sliders was manufactured backwards and were installled against our protests. Two other panels did not have the double prairie grids but were installed anyway. On April 12th, one man came with the "correct" panels only to find one was manufactured incorrectly. I was called and an install date was
Representative [redacted] came to my home on 7/05/to give an estimate on two storm windows that was damaged and took a deposit for installation On 7/5/a representative by the name of ***, came to my home to give an estimate for two windowsI explained to him that I wanted the exact same windows in my home because I didn't want the windows to be different from the other six windows in the front of my homeHe assured me that the only difference would be that the windows are new and because my home was built in 1985, that the wooden windows were no longer available which was understandable On 9/19, I was scheduled for installation of the windows, [redacted] , the installer came to my home and said that the windows that he had were different than what I had and the damage windows would still be damaged on the outside and that he only had an inside windowsI told him that is not what I ordered from *** I called Window World an spoke with [redacted] and explained to her the situation a
I am fed up with company's incompetence with order, delivery, and installation I placed an order with this company 09/08/for windows The salesman, ***, seemed competent, kind and knowledgeable I was told the order would take 6-weeks for installation but they would keep me informed as to the progress of my order They contacted me in mid October that they needed to come and remeasure the windows, which they did, but they assured me this was standard practice and my order was still on track for timely delivery I never heard from them again I made contact during the 9th week to inquire Was told they could install my windows Nov(which would be passed the window of time promised to me) They informed me they had my windows from the manufacturer but no available installer I voiced my frustration They promptly called me back and scheduled an installation for Nov before 1: I received a call on Nov at 1:from the installer that he would not be able to
Contract and Delivery Date Dispute We signed a contract on 8/8/and it stated "typically" 6-weeks for delivery and the sales person also verbally confirmed the same informationOn 8/20, I contacted the sales rep [redacted] in regards to the credit card having not been charged and on 8/the card was chargedOn 9/12/received a call from Window World indicating delivery was 10-weeks and a request was made to have someone contact me in regards to delivery time On 9/I followed up again and was informed by the escalation manager (***) that I would be contacted in regards to contract delivery date dispute I was informed during the call that the sales person was to have made contact with me and I explained that no contact had been made and requested to have someone in management contact me directly I was informed that [redacted] (Sales Mgr) and [redacted] (Acct Mgr) would contact meIn addition, I was informed that a discount could be discussed only after the installation, which wa
One of my windows was not ordered with the others and the pattern on one of my window is different I ordered windows for my house in December 2016, I received the windows in February One of the windows was not orderedI then had to order the window and pay more money to take care of that window because [redacted] said it was not charged in the initial orderI also had to take off work so that they could put that window in which came in May At the time I ordered that window they was suppose to order a strip to go in the window that was on the front of my house with a different pattern from the othersI called to check on the strip to find out it had never been orderedFinally it came in and an appointment was set for Friday the 30th I said ok, they called me back on Monday the 26th they wanted to set the date for Thursday the 29th at 1:I told the receptionist that I had an appointment for Friday already and she said they were needing to change it to Thursday so I
Door installation is unacceptable and has not been resolved Purchased new doors in April - took six months for doors to come in - almost $3, Doors were finally installed in late August Noticed problems with the doors as well as existing storm doors which were not re-installed correctly I was charge an additional $each for my storms doors to be re-installed My front storm door now needs to be replaced Company sent someone to look at the doors and agreed what needed to be repaired Company has cancelled twice and my doors still need repair I just had new wood floors installed and new carpet and do not want this repair to destroy my new floorsI do not believe this company should be selling doors I did purchase my windows from them and had no problems I had recommended them to neighbors but do not recommend this company at allMy old doors were in much better shape than my new doors This is very frustrating I am trying to work and get this completed
Poor customer service when it comes to installation time frame I started the process of getting new windows back late April early May Today is July 28, and my Windows are not installed They were supposed to install windows today but cancelled installation which is the third time they have cancelled I called Window World the day before to ensure they was coming out They did not confirm they were coming on call and said they would call me back I did not receive a call back and had to call them the morning of installation They have turn this window purchase into a nightmare of frustration I am not pleased with there service and will not recommend their service to anyone
Can't get work done until 10/11/Beyond the 8-weeks promisedWhy are they allowed to hoard business? Can't cancel service without penalty! Ordered repacement windows on 5/8/ Told it will get done within to weeks [redacted] or [redacted] called in July to say they're not ready to do workI missed an appointment callI called on 8/30/to schedule an appointmentEarliest they can do the work is 10/11/Not acceptableAsked that it be escalated for a closer dateThe phone person I spoke with today said she will email someone; but did not give me the impression whatsoever that I have a leg to stand onI would like out of the contract without penalty, if I can't get a sooner dateI now question the integrity of the business; why not sub contract to another reputable company rather than make customers wait so longI'm a senior citizen and don't care to continue living with an unsafe window; making me vulnerable to break-ins and it falling out
Terrible workmanship!! Terrible at returning phone calls!!! They don't keep their promises!!! They lie to your face!!! No professionalism at all!!! Project began on Nov - finally completed in January - in meantime, our floors were ruined from rainwater running in because gutters had not been replaced yet - NOW they tell me the subcontractor had no liability insurance!! Well - who's going to pay for my ruined floors???? Also still have one window that is cracked and not replaced AND the new gutters are installed so that the water runs back onto the house and down the siding!!! DO NOT USE THIS BUSINESS!! If there was a less than star that is what they would get!!!
years! It's been two years! I've called a dozen times I quit calling after about a year I'm calling them again now I hate when people post reviews online in a negative manner honestly, as a business owner myself, I've had one bad review, and that was after exhausting all of our efforts to satisfy an insane person over a can of glue Well, this is my business We paid Window World a lot of money to come out and replace all of our windows They rescheduled on us twice and after months of waiting, they came out and replaced the windows, while my husband and I were on the one week of vacation that we take off every year Well, I called again today and was told that a man would be here on November 1st Well, two of our windows don't even close because they do not fit They left busted glass all over the city that has yet to be cleaned up, not to mention that my employees had to dodge glass slivers shooting in their directions while attempting to answer the phones all that day! Obsurd! My brand new roof liner we had just paid $30,for, is still covered in glass, and the sidewalks, and all of the grass and dirt outside is still filled with glass, and we are still finding glass inside of all of our desks and file cabinets! I've picked up glass for two years!!!! My sheetrock that had just been replaced before the windows were, is swollen and water stains all the way down to my hardwood floors, which we also had just put in before we got new windows, because every time it rains, the rain pours in, which was the reason for the new windows to begin with The windows do not close so we have to put bars above them to leave at night, to keep from being robbed, which is another thing We had permanent bars on the windows, but cannot reinstall them, until they replace these two windows, so every single night I have to run bars over these windows! Every single night! The only way this is going to be removed from this website, is for them to come out here and replace the windows that were measured wrong to begin with, so that we can lock them, fix the sills so the windows do not leak, and clean up all of the remaining glass I've called for two years This is where I draw the line I'm the most patient person in the universe but am extremely tired of being taken advantage of So, hopefully, this message will reach the intended parties, and as a fellow business owner, I would hope that they will do what they are supposed to do! If not, I'll hire someone else and move on But I do have a very loud mouth, so as of yet, I've not said a word But, I will I want this problem rectified by someone in that business who cares, and in a professional manner! They took sledge hammers and busted out the windows all over the city block out here Why?! When they were replacing the windows, did they not just pull out the old windows in one piece?! Why did they install windows that obviously did not fit the space?! Makes no sense! And why the first times I called to get help, did some old hateful lady answer their telephone every time and nobody has ever called me back to discuss this no matter how nice I try to be?! Well, a very nice young lady answered the phone today and she put me on hold and spoke to someone and came back and said that they did schedule a date SIX more weeks from now on Nov1st, for someone to come and LOOK at the problems We shall see! If I end up paying for another company to deal with all of this, I might just hire our attorney to file suit, as this really is absolutely ridiculous! Terrible service all the way around! Discounted windows really?! Not happy! And yes, we run a service business ourselves! So this review physically makes me sick to even have to write!
The company has not upheld the timeframe that the sales rep indicated on the window installation, and communication has been unprofessional On June 14, I met with a sales rep (***) from Window WorldI agreed to the installation of windows with a 6-week lead time, and paid for half the total costIn early August, we reached out to [redacted] to let him know that we needed to change the size of one windowHowever, it took over two weeks just to get in touch with [redacted] to let him knowHe finally confirmed the order on Septand said it would cost an additional $for the new window, but indicated that they would sell the original window and it would outweigh the cost of the new window, which was smaller in sizeAfter one month I reached out to [redacted] multiple times for an update, with no responseI finally talked to ***'s supervisor (***) and expressed frustration with the lack of communicationHe promised that he would address it One month later the window installati
Ordered replacement windows in February Was told by salesman that it would take - weeks after order was placed because they were manufactured in North Carolina and that I would receive a call to schedule installation In April I called to check on the order after not having heard from anyone and they said the windows would be installed in May Three days before the May installation, they called to reschedule saying they were running behind and they rescheduled the installation for June Received a call on June to confirm that they would be installing between noon and p.mon June I took the day off of work to be here for the installation and as of p.mthey have still not arrived Not impressed with this company in terms of their ability to estimate delivery of their product
Delivery and install of a double pane window that has a gas leak and the replacement under warranty of that window I ordered a replacement window, under warranty, last February - several months later when the window came in they called to schedule an install - that was the first cancelled scheduled appointment - there were more after that over a month period The window was delivered for install with the delivery person telling me that Window World crew was on their way to install it as scheduled It is now propped up in a box against a tree in my driveway and has been there for days They have not come to install it and have not called me about why they did not show up
Windows were ordered in September and installed in January Problems reported day after installation Unresolved still in June Windows ordered in September and installed in January Problems were reported day after installation Company representative inspected the work in late January, noted the problems (which included damaged windows and screens, bad caulk work, unsatisfactory clean up, and door hardware not installed), and we contacted customer service to schedule repairs The work crew arrived in March with none of the necessary materials or guidance on work to be performed The company representative had not done his job The crew only cleaned the gutters of the debris left behind by the original crew In late March/early April, company representatives, including one from Atlanta, walked through our concerns and we signed an agreement as to work to be performed, including materials to be ordered and tasks to be performed These included repla
Poor customer service I signed a contract with Window World on 5/18/2018. They told me that fabrication of the windows would take 6-8 weeks and they would call me to schedule. They finally called me in mid September (4 month later) to schedule and gave me a date of 9/27/2018 with an arrival time between 12 and 2 PM for my installation. Not only did no one show up, no one called to inform me they would not be coming, mine you I had arranged childcare for my son, rearranged furniture to make the windows accessible, and taking down window coverings. They blamed the rain and asked to reschedule when I called them. They gave me a new date of 10/10/2018 (today), again between 12 and 2 PM. Again, I had to call after 2 when no one had shown up, at which time they told me that they were running behind and it would be 3:45 PM. The installer called at 3:10 and said GPS told him he'd be here at 3:30. He I sit at 4:15 and still no window installer and no call.
After months, WW has failed to deliver a double door ordered on 5/10/I want the ordered cancelled and a refund of the deposit of $ On 5/10/we ordered a double door and gave WW a deposit of $ The door was due by JulyThe salesman was [redacted] The order number is under my cell number [redacted] In mid-August we were contacted by Customer Service (CS) and told their was a delay in shippingWe contacted [redacted] and he said there was nothing he could do from this point forwardThe door finally arrived in September and an appointment was scheduled for deliveryThe day before the delivery, CS called and stated that the installer did not get through a previous job so would not be installing our door We rescheduled again for Oct The day before, CS called and said the installer had to cancel because he had to go to FL to look for his nephew who was lost in the Gulf due to hurricane MichaelWe rescheduled for Oct The morning of Octthe install
I ordered windows within the week of 5/9/ Deposit was paid for 1/the total at that time After botched installs, window is partially in 5/windows ordered, 1/cost deposit paid 6-weeks I was to receive call to install Mid-July I called to ask when ready, Windows are in and was given the earliest possible install on Aug 15th at 9am I requested crews due to size of jobWas told this would be taken care of 8/appt reminder call from Window World, morning 9am appt they changed to 12-2pm 8/I took off work, stayed home waiting Workmen called and would be there by Arrived 1:Polite men in a pickup truck and homestyle trailer I called Window World, spoke with [redacted] (salesman) who was to convey to [redacted] (manager) my dissatisfaction with delivery time change, method of delivery, and inability of crew to complete install in a timely mannerAdvised to see how much they could get done Workmen unloaded Windows in my backyard un
Seven months and sliders not completely installed I signed a contract on October 3, 2016 to have four sliding doors and one window replaced. The first installation date was January 13, that I had to call and get set up myself, since I was told the doors would be installed the first of December. No one called to confirm this install, so I called them and learned the crew wasn't sufficient to install my doors. January 26th was the second install date and again, no one showed. January 31st a crew of four came to my house and installed the doors and window. They did not have all the materials needed and another crewman had to bring some materials while the others sat around waiting. One set of sliders was manufactured backwards and were installled against our protests. Two other panels did not have the double prairie grids but were installed anyway. On April 12th, one man came with the "correct" panels only to find one was manufactured incorrectly. I was called and an install date was
Representative [redacted] came to my home on 7/05/to give an estimate on two storm windows that was damaged and took a deposit for installation On 7/5/a representative by the name of ***, came to my home to give an estimate for two windowsI explained to him that I wanted the exact same windows in my home because I didn't want the windows to be different from the other six windows in the front of my homeHe assured me that the only difference would be that the windows are new and because my home was built in 1985, that the wooden windows were no longer available which was understandable On 9/19, I was scheduled for installation of the windows, [redacted] , the installer came to my home and said that the windows that he had were different than what I had and the damage windows would still be damaged on the outside and that he only had an inside windowsI told him that is not what I ordered from *** I called Window World an spoke with [redacted] and explained to her the situation a