Window World of DC

The customers products are installedWe consider this matter to rectified with the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I totally had paid the materials and installation fees as WW contractWW did not install the door then should refund the installation fee, all right? WW did not supply the exterior trim then should refund the $150, all right? It is the simplest calculation, why WW did it? Is WW respect and honor to their customers? Regards, [redacted] **

We are going to credit [redacted] $for the rotted wood, bringing her balance due to $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Window World said they are totally honest with usThe true is they continue lying in their response We would like to restate the facts and our Window World is lying about the term of “days” Our signed contract doesn’t have term of “days”Window World sale representatives promised us window would be installed in weeks, and the window world website promises “within 4-weeks”Window World website screen shot is attachedWe start to suspect Window World sale representative had deliberately taken out the term (if it presented), when he asked us to sign the contractA copy of signed contract is attachedWindow World told customer something when they want business, while said different thing after they got itIs this an honest behavior? Who would sign the contract with Window World, if they told the customer that the project may take days to complete? At least, WE DON”T! On Nov 6, almost months from contract date, Window World did not have all windows ready for installation and the windows were not correct Window World contacted us several times to schedule installation of partial windowsThey sometimes said two windows and sometimes said threeEach time Window World staffs were not clear how many windows remained to be installedWe refused installation because we wanted all remaining windows to be installed at onceWindow World is not going to compensate our missing working daysHow many working days you want us to miss in order to get all windows installed? These were stated clearly in our previous responseHowever, Window World tried to manipulate our statement and made it sound like the windows were ready for installation for a long time and we refused to install themIn his email on Nov (attached) Gregory Panek (Window World production manager) wrote “I would like to wait to set a definite install date until all of your product is here and correct before we set an install date ”it is very clear that at the least on Nov 6, Window World still did not have windows ready for installation, and the windows were not correctFrom The contract date June to Nov 6, it is almost monthsWindow World not only denied their mistake in massing up the window count; but also tried to put the blame on us by saying we did not allow installationIs this an honest behavior? Window World is not competent in their business, and we have concern if they have the capability to complete the project Here are the problems with our windows: double hung windows were misplaced by single hung; windows did not fit; window got wrong shape and size (arch) and one window with defect gridOn 10/1/Window World called us to set schedule installing the windows, but on 10/5/they called us to cancel the installation and said they got wrong measurement againAre we supposed to bear the financial loss again and again due to the mistake window World made ? How much financial loss do we have due to delay of window project? We cannot put house to market for sale or rent and lose money $per month in averageWe cannot remodel or decorate the house (curtain and painting)From summer to winter for months some of our window were only temporally covered, which lead to high energy costOur window installation was delayed at the least for months even if we take “weeks” from the promise given by Window World on their website (not considering promise of ‘weeks” given to us by Window World sale representative) Does Window World believe the $compensation for us is acceptable? Our We welcome Window World come to install the remaining windows under the condition that they give us reasonable reimbursement to cover our loss due to their mistake and delayWe also want to revise the contract with clear term about the consequence of further delay by Window World if it occursWe sincerely hope this issue can be resolved between Window World and us, However, by far we have not seen any genuineness of Window World in resolving this issueIf Window World continues misleading people by providing statement, we will not respond again and will seek legal solution to the issue.Regards, [redacted] ***