Window World had an installer scheduled to install windows at Mrand Mrs [redacted] 's home on 8/5/We were able to install all the windows contracted for that dayWe were not able to wrap the exterior due to rainAs most of our work performed is mostly exterior all installs are weather permittingAll of the windows installed were sealed and weathered that dayWe scheduled to come back to wrap on 8/10/when the installer discovered bees coming out from behind the shutter/j-channel areaThe installer, whom is highly allergic to bees, was not able to finish until the nest was taking care ofWe recheduled the wrap for 8/22/and the installer still saw bees coming out from behind the J-channelMrs [redacted] had her exterminator come out as the installers were still presentThe exterminator sprayed behind one window shutter but was not prepeared with proper tools to reach the second storyI told Mrs [redacted] I had my service tech on the way to take down the shutters so the exterminator could spray in order for the installer to finish the wrap that dayMrs [redacted] said she would prefer to have a diffrent installer come back on a diffrent day which we scheduled for her on 8/25/We completed the wrap and fulfilled the contract on 8/25/I have attached the completion certificate in which Mrs [redacted] signed stating everything was complete and satisfactoryMr [redacted] came into the office the following day and said he was not happy with the caulk and also had a hedge damagedI told Mr [redacted] we would set up a service call for any issues/concerns at this pointWe have a date scheduled for 9/9/for the installer as well as a manager to take care of any caulking issues as well as look at the hedge in questionI have also attached a What to Expect form signed by the homeowner that states the installers will need reasonable access to each window to be replaced both inside and out prior to installAny futher questions please feel free to contact us Thank you! Katie D***
Window World had an installer scheduled to install windows at Mrand Mrs [redacted] 's home on 8/5/We were able to install all the windows contracted for that dayWe were not able to wrap the exterior due to rainAs most of our work performed is mostly exterior all installs are weather permittingAll of the windows installed were sealed and weathered that dayWe scheduled to come back to wrap on 8/10/when the installer discovered bees coming out from behind the shutter/j-channel areaThe installer, whom is highly allergic to bees, was not able to finish until the nest was taking care ofWe recheduled the wrap for 8/22/and the installer still saw bees coming out from behind the J-channelMrs [redacted] had her exterminator come out as the installers were still presentThe exterminator sprayed behind one window shutter but was not prepeared with proper tools to reach the second storyI told Mrs [redacted] I had my service tech on the way to take down the shutters so the exterminator could spray in order for the installer to finish the wrap that dayMrs [redacted] said she would prefer to have a diffrent installer come back on a diffrent day which we scheduled for her on 8/25/We completed the wrap and fulfilled the contract on 8/25/I have attached the completion certificate in which Mrs [redacted] signed stating everything was complete and satisfactoryMr [redacted] came into the office the following day and said he was not happy with the caulk and also had a hedge damagedI told Mr [redacted] we would set up a service call for any issues/concerns at this pointWe have a date scheduled for 9/9/for the installer as well as a manager to take care of any caulking issues as well as look at the hedge in questionI have also attached a What to Expect form signed by the homeowner that states the installers will need reasonable access to each window to be replaced both inside and out prior to installAny futher questions please feel free to contact us Thank you! Katie D***