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Window World of Louisville, Inc.

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Reviews Window World of Louisville, Inc.

Window World of Louisville, Inc. Reviews (2)

Response:
I can not dispute that Mrs*** had a bad experienceI agree with her in that as far as the customer is concerned we are the manufacturerThat being said we are at the mercy of our factory when it comes to the product we receive here at the local levelI had a representative from
our manufacturing facility call Mrs *** to apologize and to confirm that we were being truthful and we were unable to get the correct item in a timely manor to serve her properlyI am fine with the request for the refund of the $Mrs *** is seekingI understand that she has filed a grievance with her credit card companyIf this doesn't work I can write a check from hereHer window issue has been corrected already I'm sorry for the fact we left a bad impression with Mrs *** but we would love to try to help on any further projects*** * *** CEO Window World of Louisville
*** *** *** *** **

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 
Revdex.com:
I have reviewed the response made by Window World in reference to complaint ID [redacted] and appreciate their offer to either 1) credit my credit card $522 or 2) refund the amount in cash to us.  This proposed resolution is accepted and appreciated.  I will wait for Window World to do what they said they will do with the refund and, if they do, will consider this complaint resolved.  Our hope for other consumers is if there is an issue with a window installation, that it is resolved within a reasonable amount of time and according to what they said they will do. 
Thank you very much to all parties. 
Regards,
[redacted]

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