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Window World of Rhode Island, Inc.

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Reviews Window World of Rhode Island, Inc.

Window World of Rhode Island, Inc. Reviews (13)

The windows are all installed and all her product issues
have been addressed. The
misunderstanding as to how her windows would arrive was due to the fact that
her single multi-window (mulled) unit was too large (over ten feet) for the
company to manufacture and safely ship. We tried
explaining that to the customer to no avail. To satisfy her we reordered the exact same
windows, mulled them in our warehouse, the exact same way they would have done it at the factory, made a special effort to ship that over ten foot unit to her house
and install a unit she could see as one piece. A manager visited her home, agreed the aluminum capping was
not up to Window World standards and that was replaced on our recent visit.We have made it a point to train all salespeople that mulled
units wider than ten feet will need to be mulled at the job site so additional
misunderstandings should not occur

I feel the crew was not respectful of my propertyI don't think my sons were threateningI do not feel that they ever finished the jobI'm sorry

What Mr*** signed up for was an interest free twelve months same as cash program we have through Well Fargo Bank. He has that interest free program in the form of a contract with *** ***. He is going to pay the exact same amount for his windows regardless of his monthly
payment. His slightly higher payments means a smaller balloon payment due in eleven months. The only sticking point is the amount of his monthly payments. Once the contract was accepted by *** *** there was no altering the contract. Mr *** had mentioned he was putting his home up for sale and moving to *** with the intention of selling his home during this next year. We tried to come to an agreement where we would help Mr*** with the difference in his monthly payment and be repaid by him at the termination of the loan but the significant possibility of him being a resident of *** and his only assurance of us receiving the balance of the money owed us was his word that he would repay us at that future date, became the sticking point. In lieu of this we offered a five-hundred dollar ($500) discount which we felt was more than sufficient to offset the present value of the additional money he had not planned on having to come up with, but he turned that down. Those dollars would not have had to be repaid. Let me reiterate he is not paying one dollar more for the windows he purchased.In the end this became about an honest error by an inexperienced sales person we tried to make right but could not come to an amicable agreement

I have check with my Credit Card processor and was told the refund took place on 2/29/ A full refund was not given because we still have windows that are in the customers possession When we pick up the windows then I will refund the balance I would be happy to cut a check so the process won't take so long As soon as we pick up the windows I will cut her a check

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ms***, Thank you for taking the time to outline your concernsI am absolutely appalled (and quite embarrassed) by the lack of service you have been provided by my companyI will be in touch immediately by phone to resolve this issuePlease accept my most sincere apology. ***
***General Manger

We are issuing this customer a full refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
On Friday November 13, 2015 Window World of Rhode Island, after 3 months, finally installed the window unit that I thought I had purchased.  This time, by all appearances, it looks much better than the sloppy job that was first completed.   However, one of the latches on one of the windows is very loose and does not appear to lock one of the window or compress tightly as the others do.  Also, when if frosted the next day and was very cold out, it felt as though cold air was coming through the seam along the windows where they lock.  I have spoken to WOW and they are supposed to schedule someone to just come out and check these issues on the newly installed unit.  Once that is done and determined to be OK, we can wrap this up.Just to reiterate, the issue was more encompassing than not getting what I thought I was purchasing.  As a consumer, when I was told I was getting a 3 mulled unit installed as one by the salesman, that is what I expected to get.  Not 3 separate units that were poorly installed, damaged, and  sagging.  I made the purchase based on what the salesman told me.  My other issues include the unprofessional staff blaring music throughout my house, leaving a great deal of clean up all over my lawn and parking on grass I had just planted.  It just displayed a complete lack of care and concern for me as a customer.  Then the constant rescheduling and being bumped for another appointment and getting a call 1/2 an hour after the scheduled appointment about the change and then not getting the job complete because new installer was not comfortable using the materials he was sent, was just nerve wracking and created a constant juggling act for my schedule.  I can understand the weather related reschedules, but not that one.  I have just found WOW to unprofessional.  I have never been so dissatisfied by an experience to have felt the need to pursue it with Revdex.com.  That is how upsetting this experience has been.  This was a substantial purchase that I feel was misrepresented. I look forward to someone coming out to check the latch and make sure air is not coming through the seem and we can bring this issue to a resolution.  
Regards,
[redacted]

I am responding to the complaint lodged by [redacted], complaint #[redacted].  [redacted] does not seem to understand what is entailed by replacing windows.  We have been in business almost four years and the first crew we hired is the initial crew we sent to her home to do...

the installation.  That crew leader called us during the installation stating that her sons were threatening the crew with bodily harm.  He felt threatened stated he could not continue the job under those conditions so I told him to leave the job unfinished and my wife and I went to the [redacted] address to assess the situation.  After trying to calm Ms. [redacted] down, apologizing to her sons to calm them down, we scheduled another crew to go to her home to finish the install.  That crew left before finishing the job as well stating that the work environment was “beyond anything they had ever experienced”. 
In the end the installation was completed using every crew at our disposal and the job is complete to the State of [redacted] specifications.  I feel the basis of this complaint was an unrealistic expectation of what window replacement was.
[redacted]
Window World RI

We again had a meeting with the install manager, the head installer, and the Window World owner to review this complaint.  We wanted everything to be perfectly clear and comprehensive.  All of the crews involved stated they never had such a bad experience with a property owner.  The first crew who were responsible for in initial attempt at installing stated that they would, could, and should have finished the job the first day but were driven off the job by the aggressive actions of the owners sons.  
The property owner seemed to have an unrealistic expectation of what window replacement consisted of.  We are the largest window replacement company in America.  Our crews replace windows every day as their full time job.  They are fully capable of performing this specific job to [redacted] code and within one day.  We pulled the crew off the job, replaced that crew with another who could not work under those conditions, and ended up using additional crews simply trying to finish the job and leave without additional drama.

What is being ignored is that the sales promotion is a classic bait and switch. I will be spending $3000 more in cash during the next 11 months than I was willing to commit to. To denigrate my credit worthiness is insulting At a minimum. The problem is theirs not mine. I want them to write a check for $3000 to me and I will sign a note to pay them $3000 at the end of 11 months. Anything less than that is unacceptable. I have gone to the [redacted] contractors board and have found out that they have four complaints against them. I will be placing a fifth complaint. I believe this is an organization that is short on integrity.Regards, [redacted]

We apologize for this clerical error.  The window installation was interrupted when the head installer learned his brother's house was on fire.  In all the confusion we billed the customers credit card for the entire window install when there were two windows that had yet to be...

installed.  We have refunded the $900 to the customer's credit card account.  We are calling the customer to apologize, schedule the balance of the window install and working out the start date of the siding job.Window World customer service department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments...

below. 
[We have stated we rejected the response at this point. Window world has stated that they are issuing a full refund. To date we received two paper receipts from them. One for $100 and the other for $3200. The physical paper states they were issued at the same time. But we have only received the $100 and out credit card company has researched and shown not other pending credits from the company for the $3200. Based on information we received from our credit company they have until tomorrow and if the credit does not show up it is considered past the date they are allowed and will be pursued by the bank. I consider this not as a resolution from the company but another act of deceit on their part. Until we are fully refunded I do not accept their response and consider the case closed .]
Regards,
[redacted]

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