I am done with patients. This company is the most incompetent organization I have ever dealt with. I stopped by there office today in Warwick and like with the phone calls Tiffany wasn't there. The receptionist heard me out again. I was supposed to be called two weeks ago from Tiffany NOTHING! My next step will be the AG Office Consumer Division. $3015 for a sliding door that is nothing but junk. I am learning slowly but surely I am not alone when it comes to this company. WW's own tech came out and found the door to be an issue and Tiffany was going to get it resolved. All talk never called me. ANYONE THINKING OF DOING BUSSINES WITH WINDOW WORLD RI should think twice. I would never recommend them for anything They are nothing more than a hit and run window squad with no real customers service. Buyer beware Tiffany I told you I wasn't going to let this go. Your going to address this or I will get my $3000 back.
What is being ignored is that the sales promotion is a classic bait and switchI will be spending $more in cash during the next months than I was willing to commit toTo denigrate my credit worthiness is insulting At a minimumThe problem is theirs not mineI want them to write a check for $to me and I will sign a note to pay them $at the end of monthsAnything less than that is unacceptableI have gone to the [redacted] contractors board and have found out that they have four complaints against themI will be placing a fifth complaintI believe this is an organization that is short on integrity.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below On Friday November 13, Window World of Rhode Island, after months, finally installed the window unit that I thought I had purchased This time, by all appearances, it looks much better than the sloppy job that was first completed However, one of the latches on one of the windows is very loose and does not appear to lock one of the window or compress tightly as the others do Also, when if frosted the next day and was very cold out, it felt as though cold air was coming through the seam along the windows where they lock I have spoken to WOW and they are supposed to schedule someone to just come out and check these issues on the newly installed unit Once that is done and determined to be OK, we can wrap this up.Just to reiterate, the issue was more encompassing than not getting what I thought I was purchasing As a consumer, when I was told I was getting a mulled unit installed as one by the salesman, that is what I expected to get Not separate units that were poorly installed, damaged, and sagging I made the purchase based on what the salesman told me My other issues include the unprofessional staff blaring music throughout my house, leaving a great deal of clean up all over my lawn and parking on grass I had just planted It just displayed a complete lack of care and concern for me as a customer Then the constant rescheduling and being bumped for another appointment and getting a call 1/an hour after the scheduled appointment about the change and then not getting the job complete because new installer was not comfortable using the materials he was sent, was just nerve wracking and created a constant juggling act for my schedule I can understand the weather related reschedules, but not that one I have just found WOW to unprofessional I have never been so dissatisfied by an experience to have felt the need to pursue it with Revdex.com That is how upsetting this experience has been This was a substantial purchase that I feel was misrepresentedI look forward to someone coming out to check the latch and make sure air is not coming through the seem and we can bring this issue to a resolution Regards, [redacted] ***
We again had a meeting with the install manager, the head installer, and the Window World owner to review this complaint We wanted everything to be perfectly clear and comprehensive All of the crews involved stated they never had such a bad experience with a property owner The first crew who were responsible for in initial attempt at installing stated that they would, could, and should have finished the job the first day but were driven off the job by the aggressive actions of the owners sons The property owner seemed to have an unrealistic expectation of what window replacement consisted of We are the largest window replacement company in America Our crews replace windows every day as their full time job They are fully capable of performing this specific job to [redacted] code and within one day We pulled the crew off the job, replaced that crew with another who could not work under those conditions, and ended up using additional crews simply trying to finish the job and leave without additional drama
We apologize for this clerical error The window installation was interrupted when the head installer learned his brother's house was on fire In all the confusion we billed the customers credit card for the entire window install when there were two windows that had yet to be installed We have refunded the $to the customer's credit card account We are calling the customer to apologize, schedule the balance of the window install and working out the start date of the siding job.Window World customer service department
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [We have stated we rejected the response at this pointWindow world has stated that they are issuing a full refundTo date we received two paper receipts from themOne for $and the other for $The physical paper states they were issued at the same timeBut we have only received the $and out credit card company has researched and shown not other pending credits from the company for the $Based on information we received from our credit company they have until tomorrow and if the credit does not show up it is considered past the date they are allowed and will be pursued by the bankI consider this not as a resolution from the company but another act of deceit on their partUntil we are fully refunded I do not accept their response and consider the case closed .] Regards, [redacted]
I am responding to the complaint lodged by [redacted] , complaint # [redacted] [redacted] does not seem to understand what is entailed by replacing windows We have been in business almost four years and the first crew we hired is the initial crew we sent to her home to do the installation That crew leader called us during the installation stating that her sons were threatening the crew with bodily harm He felt threatened stated he could not continue the job under those conditions so I told him to leave the job unfinished and my wife and I went to the [redacted] address to assess the situation After trying to calm Ms [redacted] down, apologizing to her sons to calm them down, we scheduled another crew to go to her home to finish the install That crew left before finishing the job as well stating that the work environment was “beyond anything they had ever experienced” In the end the installation was completed using every crew at our disposal and the job is complete to the State of [redacted] *** specifications I feel the basis of this complaint was an unrealistic expectation of what window replacement was [redacted] Window World RI
What is being ignored is that the sales promotion is a classic bait and switchI will be spending $more in cash during the next months than I was willing to commit toTo denigrate my credit worthiness is insulting At a minimumThe problem is theirs not mineI want them to write a check for $to me and I will sign a note to pay them $at the end of monthsAnything less than that is unacceptableI have gone to the [redacted] contractors board and have found out that they have four complaints against themI will be placing a fifth complaintI believe this is an organization that is short on integrity.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below On Friday November 13, Window World of Rhode Island, after months, finally installed the window unit that I thought I had purchased This time, by all appearances, it looks much better than the sloppy job that was first completed However, one of the latches on one of the windows is very loose and does not appear to lock one of the window or compress tightly as the others do Also, when if frosted the next day and was very cold out, it felt as though cold air was coming through the seam along the windows where they lock I have spoken to WOW and they are supposed to schedule someone to just come out and check these issues on the newly installed unit Once that is done and determined to be OK, we can wrap this up.Just to reiterate, the issue was more encompassing than not getting what I thought I was purchasing As a consumer, when I was told I was getting a mulled unit installed as one by the salesman, that is what I expected to get Not separate units that were poorly installed, damaged, and sagging I made the purchase based on what the salesman told me My other issues include the unprofessional staff blaring music throughout my house, leaving a great deal of clean up all over my lawn and parking on grass I had just planted It just displayed a complete lack of care and concern for me as a customer Then the constant rescheduling and being bumped for another appointment and getting a call 1/an hour after the scheduled appointment about the change and then not getting the job complete because new installer was not comfortable using the materials he was sent, was just nerve wracking and created a constant juggling act for my schedule I can understand the weather related reschedules, but not that one I have just found WOW to unprofessional I have never been so dissatisfied by an experience to have felt the need to pursue it with Revdex.com That is how upsetting this experience has been This was a substantial purchase that I feel was misrepresentedI look forward to someone coming out to check the latch and make sure air is not coming through the seem and we can bring this issue to a resolution Regards, [redacted] ***
We are issuing this customer a full refund
We again had a meeting with the install manager, the head installer, and the Window World owner to review this complaint We wanted everything to be perfectly clear and comprehensive All of the crews involved stated they never had such a bad experience with a property owner The first crew who were responsible for in initial attempt at installing stated that they would, could, and should have finished the job the first day but were driven off the job by the aggressive actions of the owners sons The property owner seemed to have an unrealistic expectation of what window replacement consisted of We are the largest window replacement company in America Our crews replace windows every day as their full time job They are fully capable of performing this specific job to [redacted] code and within one day We pulled the crew off the job, replaced that crew with another who could not work under those conditions, and ended up using additional crews simply trying to finish the job and leave without additional drama
We apologize for this clerical error The window installation was interrupted when the head installer learned his brother's house was on fire In all the confusion we billed the customers credit card for the entire window install when there were two windows that had yet to be installed We have refunded the $to the customer's credit card account We are calling the customer to apologize, schedule the balance of the window install and working out the start date of the siding job.Window World customer service department
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [We have stated we rejected the response at this pointWindow world has stated that they are issuing a full refundTo date we received two paper receipts from themOne for $and the other for $The physical paper states they were issued at the same timeBut we have only received the $and out credit card company has researched and shown not other pending credits from the company for the $Based on information we received from our credit company they have until tomorrow and if the credit does not show up it is considered past the date they are allowed and will be pursued by the bankI consider this not as a resolution from the company but another act of deceit on their partUntil we are fully refunded I do not accept their response and consider the case closed .] Regards, [redacted]
I am responding to the complaint lodged by [redacted] , complaint # [redacted] [redacted] does not seem to understand what is entailed by replacing windows We have been in business almost four years and the first crew we hired is the initial crew we sent to her home to do the installation That crew leader called us during the installation stating that her sons were threatening the crew with bodily harm He felt threatened stated he could not continue the job under those conditions so I told him to leave the job unfinished and my wife and I went to the [redacted] address to assess the situation After trying to calm Ms [redacted] down, apologizing to her sons to calm them down, we scheduled another crew to go to her home to finish the install That crew left before finishing the job as well stating that the work environment was “beyond anything they had ever experienced” In the end the installation was completed using every crew at our disposal and the job is complete to the State of [redacted] *** specifications I feel the basis of this complaint was an unrealistic expectation of what window replacement was [redacted] Window World RI