Window World of South Central PA and Northwest MD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Whoever wrote that letter about me not letting the guys in and shutting the door in their face and also telling them that they could not use my lights is a bold faced liarNone of that conversation happened nor did those events take placeI called Window World the morning they were supposed to come over and spoke with Larry who was unfamiliar with the terms Matt L [redacted] and I agreed to in order to resolve the issueMatt said that he would have the guys come to the house on Thursday, Dec8th to remove the windows and return my depositLarry did not know of this agreement so I informed him that if the guys came to the house without the check I would not allow them to remove the windowsLarry consulted with someone in the office while on the phone with me, asking questions of the job to be done, but Matt was not in the office at the timeI can only guess it was Melissa Larry spoke withShe seems to be the most irate, deceitful one of the officeNevertheless, Larry gave the message of my call to Matt when he arrivedMatt called me and left a message that everything we spoke of was in place and the guys had the check for meCraig, one of the fellas to remove the windows was in contact with me throughout the day on ThursdayHe explained that the job they were on had run into difficulties and he still believed they would make it to the houseAt about 5:pm, Craig called to tell me that the job was going worse than expected and they would not be able to make it to the house, but he would come by and bring the check to meHe did just that and I signed a receipt for him indicating I received the checkThat person who wrote the last letter to you is trying to make it appear as if I have been hostile towards them, which is not the caseThat person has a vivid imagination having concocted the dialogue and scenario which never happenedThey took a little bit of truth and wove in a massive amount of liesThat person is ridiculous and very sadI feel pity for those who feel they have to live a lieI am satisfied with the outcome of the dispute with Window WorldI can now contract with another company for new windowsThank you for all your assistance Regards, [redacted] ***

Dear Revdex.com;This letter is in regards to the complaint ID [redacted] dated 7/6/15.Letter was received today 7/9/15, Spoke to Mrs [redacted] last evening about the issue she is having and what steps we are going to take to fixTold her we had ordered some of the same material we used to finish the front windows and I was not sure when it would be in from vendorWe ordered It last weekLast night told her I would call her in morning when I looked at the file and could give her a better arrival date for the materialWe spoke again this morning and material is scheduled to be in next Thursday 7/16/We have a tentative schedule date for the following day (7/17/15) to get casing installed and other issues fixed.There are several (4) windows that are out of the balancer shoes and that is why they are hard to open and not secured into the framesShe explained that she is ok with having them like that until we come next Friday to fix issuesThe window with daylight coming into it seems to be the same issue and not closing properlyWe will take a look at that as well and reinstall if needed.Thanks for your patience,Window World - SCPANWMD Plank RdSomerset, PA

We have been in contact with the customer and have scheduled a service speed on to take a look at the job completelyHe can then fix what he can while there and if not schedule another appointment with needed parts to correct situationWe can reimburse customer the several pieces of J-channel that was used for the job

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] After the initial installation, Window World received several calls from meI even spoke to Matthew regarding the windows and the problems I was havingI informed everyone I spoke with that the windows needed to be replacedI never told anyone who came out to assess the windows that I "did not want them to work on the windows." The last fellow who came out, because I told him of the problems, he said the windows frames were warped, I told him that the windows needed to be replaced, he assumed that I meant he did not need to work on them because he left the house and did not returnI was surprised that he didn't returnHe did not tell me that he was not returningI thought he was going to get tools from the truckI have called the company several times afterward, even up to November 23, and spoke with MelissaI informed her that I needed to speak with Matthew so we can make arrangements to return the windows and for them to return my depositNo times since I have called them has Matthew returned my callSince the weather has gotten colder, there are even more defects noticedThere is air coming through the top and bottom window at the point where they meet and the windows are locked shutTheir folder has a good housekeeping seal on it indicating "Replacement or Refund if defective." My windows are defective and I would like a refund

Dear To whom it may concern;This letter is in response to complaint ID [redacted] letter dated 10/03/by [redacted] ***After the initial installation of the (2) windows which are the series windows with solarzone glass and foam inside exterior mainframeWindow World also has a standard practice of all Double Hungs come with foam around the exterior of the mainframeThis helps ensure the sides are insulated at the time of installation.After the initial installation, we got a call from Ms [redacted] regarding issuesThey included screen not seating flat, caulking on interior larger than expected, and sound issuesWe then sent a crew out to examine issue several days laterThey returned back and said the windows need adjusted but were not allowed to because it was the wrong window per homeowner and it needed replaced.The window is the correct series and efficiency from the contract Typically you will get some sound muffling with new windowsWith that said if they need adjusted they may not be working and stopping as much sound as engineered.We will be happy to go back out and readjust/reinstall.Matthew L [redacted] Window World - SCPANWMD [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] .I want it known that I left a message on Wednesday, July 8, around 3:pm on Matt's personal cell phone and I contacted the office at Somerset right after that since he did not answer his phone I believe I spoke with Nancy and she said she didn't know what was going on It was ONLY after the two phone calls that Matt called me back! Matt said that he thought Melissa was in contact with me but she also told me that she didn't know what was going on.When I requested about fixing the windows so they can open safely without falling out, Matt wanted me to look at a video on the Internet to fix them myself because it was hard for him to articulate how to explain it over the phone Since I did not feel this was my place, he said it would have to wait until they could come next Friday I feel that they should have come sooner to fix this since it has been since June 20, The windows were originally ordered on Wednesday, May 21, I have called this company a total of nine times in regards to this complaint Why would it take almost two months to get the stripping for around the windows and install them correctly for a professional company that specializes in window installation? I am concerned that they are just trying to talk advantage of two senior citizens and not complete the job correctly.If all of the issues are not resolved by Friday, July 17, 2015, I would like a full refund and be finished dealing with this company.Regards, [redacted]

Morning ***,Thanks for taking the time to talk this morningBelow is the latest in this situation.We had spoke to Ms [redacted] last week regarding a compromise of the jobWe had agreed that we will take her window world windows out and reinstall her old windowsWe would also return her moneyThis would then end all relationship and any contract between the two sidesThe job was scheduled for yesterday (12/8/16), the installers had a job before hers and would then go to Ms***They ran into issues with morning job and called to let her know they were running behind but would be thereThey arrived around 5:30pm which was right around darkMs [redacted] again would not let the guys into the house(we were not allowed to fix windows on prior service call) She said they were not coming into the house and hope they brought their own lights because they were not to use her lights(We need into the home to remove/install) Shut the door on the guys, they then tried again to get her to let them install, she would not let themWe would like to get this behind usBefore the installers left they asked if they could stop out in the next few days so that is the current planWe hope to get the situation cleared up