I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHowever let me state my free peace because it's a checkmate to deal with these guys, on all appointments I was there I had to leave during one appointment , because after taking off times I could no longer do so , that was the third installer So me leaving every time is a erroneous statement , I have never directed any threats towards the manager , as far as the free in labor that is a salesmen issue he lead us to believe Windows would be built out to ensure integrity of window framing , as far as said attached pictures I have much better quality of picture with comparison to Windows that we installed years ago by a company with better finish standards Berated employees ? No simply spoke firmly on what I believe is right and wrong , a discount was in the makes until management found out they were reported to Revdex.com , and said discount was taken away , also several items were broken in my house on day of original install , judging by the reviews all over the Internet , Facebook , and Revdex.com I can tell where this will get me Upper management with this company takes things personally and maybe need some advice on how to correctly run a business Any human being that doesn't have a bias employee stand point can come to my house and look in depth at the quality of the job done and say that it is subparMy "rant" is over now and thank the Revdex.com for all its help I'll pay my bill , and learn from my mistakes My suggestion to window world would to maybe focus on quality of work , and also maybe up the ethics standards in the business I consider this complaint closed , because it's my word against an unprofessional , uneducated staff In closing you get what you pay for Complaint closed [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Starting from the beginning , we were told it was going to be a one day job , employees came in to my home removed all said Windows except missed measured window , the helper on the job broke a lamp and a coffee cup of mine , they worked fast and efficient for most of the day , I was impressed , at about two o'clock the original contractor came to me and said hey man it is Monday we are beat we are going to take off for the day and come back tomorrow to finish what we can Which I was fine with , second day they came for minutes and then we're going to leave because they didn't have the right caulk I brought to contractors attention that we were told by Kurt C*** (sales man)That our basement Windows would be built out , and that the flashing job was a concern because integrity Contractor said yea I have to redo those they will get bent and damaged come winter time After second day I started to look in detail at the siding and paint that was damaged from them using a sawzall in between window and house to make room for flashing , after the rough edges were made with sawzall they then just caulked over wood chips and damage I called window world and explained concerns with flashing and caulking and requested a new crew The third time window world came was a new crew , they built out three basement Windows and then left for the day On the fourth visit the window world service man showed up and finished the basement Windows and began to do bathroom window , on this day Dave the manager showed up in the rain and spoke to me , we small talked and he assured me the job would get done right He also made mention that they might pack up due to rain and come back , at pm that day I went to work , and did not hear from window world for a month when I got my bill and was confused because I never signed saying job was complete .( because it wasnt ,several open seams with no caulking) I called saleena in dismay because I was being billed for a job that was not finished yet ) She then told me to put a stop billing on Wells Fargo until we could have this job finished , more time went by and I never heard anything Then I got a voicemail from the salesmen explaining that if we didn't figure out how to complete this job , Dave the manager was going to put subpoena on my home and send me to collections (all which I have saved on a voicemail message) I then called Kurt back and got into a heated debate with how we were going to fix these issues , all in wondering why management wasn't making these callsDuring that convo Kurt informed me that he was relaying messages because Dave was "pissed" and if Dave and I met face to face "it wouldn't be good"So there was no violence threatened , Not until after I filed with Revdex.com did I get a call to schedule all the left undone issues that were still with my windows ,So saying I left on all appointments other then the occasional cup of coffee is completely wrong and laughableby this time I had enough of dealing with window world and was already threatened legal action if I didn't start paying I signed work complete , I never wanted a hand out or money , I wanted the job done in one day like I was told Now I understand issues arise and things don't only happen as they should The job started may I believe and ended September 15thThey left lead paint all over my driveway which I was charged dollars to remove , shards of metal in my grass , and all in all did second class work In closing most of daves comments are erroneousAlso I'm a big believer in customer service and believe if a job takes months and still doesn't look good maybe a kick back is due It's clear that's not what I will get and I'm ok with thatMy recommendation to window world would be maybe a refresher in quality work and business ethics , and to not take me second guessing your company's work personal(Which I was told in saved texts that a refund was in the works until Dave found out I reported them ) judging by Google reviews , Facebook , and Revdex.com reviews Window world upholds the stereotype of bad work I consider this complaint closed and will no longer seek any "hand outs" from window world I consider it a learning experience and a hard lesson in you get what you pay for Just wanted to make it clear that Dave, window world and its workforce has poor communication and are very misinformed on what my case was (Because he wouldn't call me , neither would ownership)I am positive that any further issues I have in the future,I will reach out to a company that stands by their work and takes care of the customer . Regards *** J ***
Mr***’s original installation had one window that was
mismeasured which is unfortunately something that sometimes happens in the
construction
industry and a few minor caulking issues that were missed at the
original installationWe have been happy to honor our warranty as it is stated in
Mr***’s original contract which you will find attached. Every time he has requested us to send an
installer or service technician to his house, we have done so. Additionally, we built out the casing of his
basement windows at no cost to Mr*** but at approximately a $cost to
us just to make him happy. He has stated repeatedly that he is more interested in receiving
compensation than service.
Unfortunately, we do not operate this way and we do not pay customers
instead of servicing their concerns. We
set up service appointments on 6/23/15, 6/29/15, 7/01/15, and 9/14/15. Mr*** has signed off on the
installation as well as the services of his windows as you will see on the
attached completion certificates. As of
the last time we were there, he did not state he had any additional service
concerns, but should any arise, we would be happy to honor our service
agreement, but we will not be paying Mr***. Mr*** has berated employees, threatened
myself with physical violence, and cursed out multiple members of our
staff. We will not be granting him any
type of compensation, but will continue to honor our warranty exactly as it is
stated in his contractOne of the frequent issues we found is that Mr*** was
not available to be at the jobsite, despite the fact he claims he missed work
over it. If he missed work, it was not
due to our service as he left the house every time our service technicians were
there so he was never able to tell them if he was happy or not. Additionaly, photos are attached of what Mr*** calls a "disaster."
There were some issues that required the installation to be delayed. Most of this was due to weather (snow storms, etc). We are unable to install windows in certain weather conditions due to the nature of the installation process. There was an issue with the measurements on the...
window job and we made sure to order the windows at an appropriate size to get a perfect window installation rather than "making work" the windows that came in that were not the perfect size. This is something clearly outlined on the back of the contract which is attached. We did compensate the home owner $75 for the inconveniences on the project although the contract clearly stipulates that discounts are not given for weather delays or mismeasured windows. This was done entirely out of customer satisfaction. I have attached multiple documents from both other window manufacturers and third party industry experts and I can certainly provide many more if necessary. The common theme you will find among them is that condensation on the interior surface glass of windows is a symptom of excessive humidity in the home at the dew point and is extremely common in homes, especially with new windows. This is because the new windows are more efficient and sealed tighter, preventing air leakage which sometimes causes moisture to be allowed to leave the home. Article after article by multiple experts point out that this issue has absolutely nothing to do with the windows other than the windows being where the evidence of the issue is seen. It is an issue that an HVAC company must address and they can replace their windows with another company only to have the same issue persist. There is nothing that we can do to reduce indoor condensation. It is a common issue that occurs in the North East and frequently happens in homes when outdoor air temperature is below 35 degrees Fahrenheit and with a certain level of indoor humidity. The home owner should refer to an HVAC technician as clearly suggested by multiple third parties in the attached documentation. Please note that a search of virtually any window company will provide the same explanation in regards to condensation on the surface of glass. When condensation IS a window issue is when the condensation occurs BETWEEN the glass of a double pain issue due to an event called "seal failure" but this is not the issue the customer is experiencing.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. However let me state my free peace because it's a checkmate to deal with these guys, on all appointments I was there I had to leave during one appointment , because after taking off 3 times I could no longer do so , that was the third installer . So me leaving every time is a erroneous statement , I have never directed any threats towards the manager , as far as the free 500 in labor that is a salesmen issue he lead us to believe Windows would be built out to ensure integrity of window framing , as far as said attached pictures I have much better quality of picture with comparison to Windows that we installed 5 years ago by a company with better finish standards . Berated employees ? No simply spoke firmly on what I believe is right and wrong , a discount was in the makes until management found out they were reported to Revdex.com , and said discount was taken away , also several items were broken in my house on day of original install , judging by the reviews all over the Internet , Facebook , and Revdex.com . I can tell where this will get me . Upper management with this company takes things personally and maybe need some advice on how to correctly run a business . Any human being that doesn't have a bias employee stand point can come to my house and look in depth at the quality of the job done and say that it is subpar. My "rant" is over now and thank the Revdex.com for all its help . I'll pay my bill , and learn from my mistakes . My suggestion to window world would to maybe focus on quality of work , and also maybe up the ethics standards in the business . I consider this complaint closed , because it's my word against an unprofessional , uneducated staff . In closing you get what you pay for . Complaint closed .
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I also have read some of these documents, I went and purchased a humidity indicator which tells me the humidity in my house is within the acceptable levels. We have a boiler furnace so any thought of "fixing" the humidity from the furnace is impossible especially seeing the humidity in our house is fine. Why is it when we know multiple people who have used different window companies to do replacement windows they do not have this problem? As I am sure by using the common company line - not our window your house is too humid must pertain to at least one of these homes. If you know this could be a problem why do you not disclose this before a homeowner makes the purchase. I had NEVER heard of such a problem until AFTER and then of course they have an entire pamphlet that they could have given before purchase.... but then nobody would buy their windows.
Regards, [redacted]
I contacted Mr. [redacted] to apologize for any miscommunications that had occurred. The original installation date was 8/24 which was the date that my father passed away and we did have some staffing issues in the office as I was out of the office for a few weeks following. Mr....
[redacted] wanted to know if his sash had been ordered and I let him know that it was scheduled to come in on this past Friday the 16 at which time the office contacted him to have the replacement sash installed and to have the service issues looked at and remedied. We are currently scheduled with Mr. [redacted] to perform his service work and to replace his sash with the factory defect on this coming Friday, October 23. I will follow up to make sure that the service work is done to his satisfaction.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHowever let me state my free peace because it's a checkmate to deal with these guys, on all appointments I was there I had to leave during one appointment , because after taking off times I could no longer do so , that was the third installer So me leaving every time is a erroneous statement , I have never directed any threats towards the manager , as far as the free in labor that is a salesmen issue he lead us to believe Windows would be built out to ensure integrity of window framing , as far as said attached pictures I have much better quality of picture with comparison to Windows that we installed years ago by a company with better finish standards Berated employees ? No simply spoke firmly on what I believe is right and wrong , a discount was in the makes until management found out they were reported to Revdex.com , and said discount was taken away , also several items were broken in my house on day of original install , judging by the reviews all over the Internet , Facebook , and Revdex.com I can tell where this will get me Upper management with this company takes things personally and maybe need some advice on how to correctly run a business Any human being that doesn't have a bias employee stand point can come to my house and look in depth at the quality of the job done and say that it is subparMy "rant" is over now and thank the Revdex.com for all its help I'll pay my bill , and learn from my mistakes My suggestion to window world would to maybe focus on quality of work , and also maybe up the ethics standards in the business I consider this complaint closed , because it's my word against an unprofessional , uneducated staff In closing you get what you pay for Complaint closed [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
If like a partial refund for the disaster I have ensued but if that isn't something you do then just the job done correctly would be a start
Starting from the beginning , we were told it was going to be a one day job , employees came in to my home removed all said Windows except missed measured window , the helper on the job broke a lamp and a coffee cup of mine , they worked fast and efficient for most of the day , I was impressed , at about two o'clock the original contractor came to me and said hey man it is Monday we are beat we are going to take off for the day and come back tomorrow to finish what we can Which I was fine with , second day they came for minutes and then we're going to leave because they didn't have the right caulk I brought to contractors attention that we were told by Kurt C*** (sales man)That our basement Windows would be built out , and that the flashing job was a concern because integrity Contractor said yea I have to redo those they will get bent and damaged come winter time After second day I started to look in detail at the siding and paint that was damaged from them using a sawzall in between window and house to make room for flashing , after the rough edges were made with sawzall they then just caulked over wood chips and damage I called window world and explained concerns with flashing and caulking and requested a new crew The third time window world came was a new crew , they built out three basement Windows and then left for the day On the fourth visit the window world service man showed up and finished the basement Windows and began to do bathroom window , on this day Dave the manager showed up in the rain and spoke to me , we small talked and he assured me the job would get done right He also made mention that they might pack up due to rain and come back , at pm that day I went to work , and did not hear from window world for a month when I got my bill and was confused because I never signed saying job was complete .( because it wasnt ,several open seams with no caulking) I called saleena in dismay because I was being billed for a job that was not finished yet ) She then told me to put a stop billing on Wells Fargo until we could have this job finished , more time went by and I never heard anything Then I got a voicemail from the salesmen explaining that if we didn't figure out how to complete this job , Dave the manager was going to put subpoena on my home and send me to collections (all which I have saved on a voicemail message) I then called Kurt back and got into a heated debate with how we were going to fix these issues , all in wondering why management wasn't making these callsDuring that convo Kurt informed me that he was relaying messages because Dave was "pissed" and if Dave and I met face to face "it wouldn't be good"So there was no violence threatened , Not until after I filed with Revdex.com did I get a call to schedule all the left undone issues that were still with my windows ,So saying I left on all appointments other then the occasional cup of coffee is completely wrong and laughableby this time I had enough of dealing with window world and was already threatened legal action if I didn't start paying I signed work complete , I never wanted a hand out or money , I wanted the job done in one day like I was told Now I understand issues arise and things don't only happen as they should The job started may I believe and ended September 15thThey left lead paint all over my driveway which I was charged dollars to remove , shards of metal in my grass , and all in all did second class work In closing most of daves comments are erroneousAlso I'm a big believer in customer service and believe if a job takes months and still doesn't look good maybe a kick back is due It's clear that's not what I will get and I'm ok with thatMy recommendation to window world would be maybe a refresher in quality work and business ethics , and to not take me second guessing your company's work personal(Which I was told in saved texts that a refund was in the works until Dave found out I reported them ) judging by Google reviews , Facebook , and Revdex.com reviews Window world upholds the stereotype of bad work I consider this complaint closed and will no longer seek any "hand outs" from window world I consider it a learning experience and a hard lesson in you get what you pay for Just wanted to make it clear that Dave, window world and its workforce has poor communication and are very misinformed on what my case was (Because he wouldn't call me , neither would ownership)I am positive that any further issues I have in the future,I will reach out to a company that stands by their work and takes care of the customer . Regards *** J ***
Mr***’s original installation had one window that was
mismeasured which is unfortunately something that sometimes happens in the
construction
industry and a few minor caulking issues that were missed at the
original installationWe have been happy to honor our warranty as it is stated in
Mr***’s original contract which you will find attached. Every time he has requested us to send an
installer or service technician to his house, we have done so. Additionally, we built out the casing of his
basement windows at no cost to Mr*** but at approximately a $cost to
us just to make him happy. He has stated repeatedly that he is more interested in receiving
compensation than service.
Unfortunately, we do not operate this way and we do not pay customers
instead of servicing their concerns. We
set up service appointments on 6/23/15, 6/29/15, 7/01/15, and 9/14/15. Mr*** has signed off on the
installation as well as the services of his windows as you will see on the
attached completion certificates. As of
the last time we were there, he did not state he had any additional service
concerns, but should any arise, we would be happy to honor our service
agreement, but we will not be paying Mr***. Mr*** has berated employees, threatened
myself with physical violence, and cursed out multiple members of our
staff. We will not be granting him any
type of compensation, but will continue to honor our warranty exactly as it is
stated in his contractOne of the frequent issues we found is that Mr*** was
not available to be at the jobsite, despite the fact he claims he missed work
over it. If he missed work, it was not
due to our service as he left the house every time our service technicians were
there so he was never able to tell them if he was happy or not. Additionaly, photos are attached of what Mr*** calls a "disaster."
There were some issues that required the installation to be delayed. Most of this was due to weather (snow storms, etc). We are unable to install windows in certain weather conditions due to the nature of the installation process. There was an issue with the measurements on the...
window job and we made sure to order the windows at an appropriate size to get a perfect window installation rather than "making work" the windows that came in that were not the perfect size. This is something clearly outlined on the back of the contract which is attached. We did compensate the home owner $75 for the inconveniences on the project although the contract clearly stipulates that discounts are not given for weather delays or mismeasured windows. This was done entirely out of customer satisfaction. I have attached multiple documents from both other window manufacturers and third party industry experts and I can certainly provide many more if necessary. The common theme you will find among them is that condensation on the interior surface glass of windows is a symptom of excessive humidity in the home at the dew point and is extremely common in homes, especially with new windows. This is because the new windows are more efficient and sealed tighter, preventing air leakage which sometimes causes moisture to be allowed to leave the home. Article after article by multiple experts point out that this issue has absolutely nothing to do with the windows other than the windows being where the evidence of the issue is seen. It is an issue that an HVAC company must address and they can replace their windows with another company only to have the same issue persist. There is nothing that we can do to reduce indoor condensation. It is a common issue that occurs in the North East and frequently happens in homes when outdoor air temperature is below 35 degrees Fahrenheit and with a certain level of indoor humidity. The home owner should refer to an HVAC technician as clearly suggested by multiple third parties in the attached documentation. Please note that a search of virtually any window company will provide the same explanation in regards to condensation on the surface of glass. When condensation IS a window issue is when the condensation occurs BETWEEN the glass of a double pain issue due to an event called "seal failure" but this is not the issue the customer is experiencing.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. However let me state my free peace because it's a checkmate to deal with these guys, on all appointments I was there I had to leave during one appointment , because after taking off 3 times I could no longer do so , that was the third installer . So me leaving every time is a erroneous statement , I have never directed any threats towards the manager , as far as the free 500 in labor that is a salesmen issue he lead us to believe Windows would be built out to ensure integrity of window framing , as far as said attached pictures I have much better quality of picture with comparison to Windows that we installed 5 years ago by a company with better finish standards . Berated employees ? No simply spoke firmly on what I believe is right and wrong , a discount was in the makes until management found out they were reported to Revdex.com , and said discount was taken away , also several items were broken in my house on day of original install , judging by the reviews all over the Internet , Facebook , and Revdex.com . I can tell where this will get me . Upper management with this company takes things personally and maybe need some advice on how to correctly run a business . Any human being that doesn't have a bias employee stand point can come to my house and look in depth at the quality of the job done and say that it is subpar. My "rant" is over now and thank the Revdex.com for all its help . I'll pay my bill , and learn from my mistakes . My suggestion to window world would to maybe focus on quality of work , and also maybe up the ethics standards in the business . I consider this complaint closed , because it's my word against an unprofessional , uneducated staff . In closing you get what you pay for . Complaint closed .
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I also have read some of these documents, I went and purchased a humidity indicator which tells me the humidity in my house is within the acceptable levels. We have a boiler furnace so any thought of "fixing" the humidity from the furnace is impossible especially seeing the humidity in our house is fine. Why is it when we know multiple people who have used different window companies to do replacement windows they do not have this problem? As I am sure by using the common company line - not our window your house is too humid must pertain to at least one of these homes. If you know this could be a problem why do you not disclose this before a homeowner makes the purchase. I had NEVER heard of such a problem until AFTER and then of course they have an entire pamphlet that they could have given before purchase.... but then nobody would buy their windows.
Regards, [redacted]
I contacted Mr. [redacted] to apologize for any miscommunications that had occurred. The original installation date was 8/24 which was the date that my father passed away and we did have some staffing issues in the office as I was out of the office for a few weeks following. Mr....
[redacted] wanted to know if his sash had been ordered and I let him know that it was scheduled to come in on this past Friday the 16 at which time the office contacted him to have the replacement sash installed and to have the service issues looked at and remedied. We are currently scheduled with Mr. [redacted] to perform his service work and to replace his sash with the factory defect on this coming Friday, October 23. I will follow up to make sure that the service work is done to his satisfaction.