Window World Of The Capital District

Hi [redacted]. Attached is the completion certificate signed by the installer and customer September 22, 2015 on our last appointment. To date, the customers concerns have been resolved and the project is completed. Please let me know if you have any additional questions. Thanks!  Kim

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They have come to the house and in each instance have done little to NOTHING to resolve the matter! They put some felt strips and some caulk. That's about it.They sent a manufactures rep out, who also did NOTHING! They talk about condensation. Why are they talking about condensation when my complaint is about ice on the inside (the inside of the house or living quarters of the house) of the windows? I'm talking about ICE! The windows allow so much cold air into the house, that ICE actually forms on the windows! We have videos of this ice. They are supposed to be energy efficient. The fact of the matter is they are energy inefficient! I spent thousands of dollars for energy efficient windows, but these windows are costing me hundreds in extra heating costs. They were supposed to cost me less!   Their windows are junk! I will never do business with them again, nor would I recommend anyone else to do business with them.  Regards, [redacted]

March 26, 2015RE: [redacted]To whom it may concern:In regards to complaint number [redacted], Window World has attemptedto speak with Mr. [redacted] and has no response since January 29, 2015. Please note theattached letter that Mr. [redacted] wrote to Window World stating "a previous 1"...

crackspread" ... "this is no way should be the responsibility of the foreman and crew". AlthoughMr. [redacted] admitted the previous crack and no liability to the installation and crew,Window World offered to replace the window at no cost to him - even to discount hisdelinquent account $300 to resolve pre-existing concerns. Mr. [redacted] has yet torespond to Window World.Please feel free to contact me if any further information is required .Sincerely,[redacted]Window World of the Capital District###-###-####