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Window World of the Queen City, Inc.

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Reviews Window World of the Queen City, Inc.

Window World of the Queen City, Inc. Reviews (4)

The services were completed

I was told I would receive a phone call before ***'s arrival on 7/30/I did not receive a callMy sitter pulled up as *** was leaving and was told he did see the issues and would send out a crew later that day to fix the issueA crew did not come out and fix the issue so I called to follow up again on 7/31/and talked with *** directly*** said he needed to come out again and look at the problem from the inside of the housePlease note the trim is on the outside of the house and the issue is very obviousThe trim is not caulked and there are large gapsThis will be the fourth time we have discussed this with Window World and the fourth time we were told someone would fix the issue "the same day"The first complaint was made in May and *** called and said he looked at the windows and did not have the proper materials to fix and would "have a crew come out"When we followed we were would told *** did not find any issues (opposite of what was discussed with ***)This was obviously untrue because we spoke to *** directly and confirmed he did see the gapsAll we want is for the trim to be properly affixed to the windowThe trim is installed correctly on the front of the house

Our install manager [redacted] was scheduled and had went out to the [redacted] home yesterday morning to meet the customer, this way the window issues could be pointed out to him.  [redacted] had arrived and no one was home,  so he walked around the house and noticed a couple...

places that need to be caulked on back of the home.  As [redacted] was leaving the babysitter had shown up and he asked the babysitter to let Mrs. [redacted] know he was there.  Customer called in this morning Thursday 7/31/14 and spoke with [redacted].  [redacted] is going back out to the customers house this morning for the issues to be pointed out to him and get pictures.  This way we can find the exact issues our customer is having to get them resolved. 
Thank you,
Michelle Daniels

On 7/31/14 [redacted] and [redacted] both went out and met Mr. [redacted] at the property to go over the issues.  [redacted] and [redacted] came back to the office and stated that all the issues had been taken care of.  I then received email back on Friday 8/1/14 from Revdex.com stating that the issues had not been solved, so I called into the office to speak with [redacted] letting him know that the customer still needs service.  [redacted] called me back later that morning to let me know he had called and spoke to Mrs. [redacted] who then stated to him everything was ok.  The office had tried to call and follow up with customer on 8/1/14 and left a message as well with the service [redacted] and [redacted] provided at the house while Mr. [redacted] was there.  We have not had any call backs from customer letting us know otherwise.  I want to believe this issue has been resolved.  If not, I would like the customer to call me back and let me know.
Thank you,
Michelle Daniels
Office Manager

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