Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Morning,In regard to the recent complaint from customer [redacted], Window World of Waco is aware of the customers disappointment. Window World is working to resolve all issues with this customer.Our lead time for orders are 8 to 10 weeks out. I realize the customer said the sales person told them...
5 weeks in which I am not sure why our sales would tell customers this. I did speak with the customer upon receipt of their order in regards the number of windows that should be ordered. Seems there was a conflict on the number to order due to Mr. [redacted] not wanting the “special window and a double hung” to be replaced. After speaking with the customer again they decided to add the 2 windows to their order. Our sales people use certain forms and plain paper to write notes and also draw a diagram of the customers house at times. Final paperwork is the contract that our sales person signs and the customer signs. A copy of the contract is given to the customer showing each product and option purchased. Due to the Thanksgiving and Christmas holidays our shipments did not arrive on time and we had several weeks of disrupted deliveries.Also in reference to being backed up, our installation crews did fall behind and worked the best they could.The customers window that was misplaced was mixed in with another group of windows in the warehouse, it was not lost. One of the windows received with the incorrect glass was ordered immediately upon our knowledge of it being incorrect. Our office personnel makes a call to customers as we receive windows from our factory once the paperwork is in hand. At times we do not get an answer when we make a call and leave a message if possible. The day of our power failure, we attempted to reach our customer, [redacted] to let them know our installer did not complete the job he was working the prior day and we wanted to see if we could reschedule so he could come out when he had finished up his prior job. As we could not reschedule for the same installer to come out we improvised and sent one of our other workers out to do the install. We used personal cell phones to make calls to customers as our power was down for the remainder of the day into the night hours. Window World of Waco works very hard to please and accommodate customers to the best of our ability.ell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good Morning,In regard to the recent complaint from customer [redacted], Window World of Waco is aware of the customers disappointment. Window World is working to resolve all issues with this customer.Our lead time for orders are 8 to 10 weeks out. I realize the customer said the sales person told them...
5 weeks in which I am not sure why our sales would tell customers this. I did speak with the customer upon receipt of their order in regards the number of windows that should be ordered. Seems there was a conflict on the number to order due to Mr. [redacted] not wanting the “special window and a double hung” to be replaced. After speaking with the customer again they decided to add the 2 windows to their order. Our sales people use certain forms and plain paper to write notes and also draw a diagram of the customers house at times. Final paperwork is the contract that our sales person signs and the customer signs. A copy of the contract is given to the customer showing each product and option purchased. Due to the Thanksgiving and Christmas holidays our shipments did not arrive on time and we had several weeks of disrupted deliveries.Also in reference to being backed up, our installation crews did fall behind and worked the best they could.The customers window that was misplaced was mixed in with another group of windows in the warehouse, it was not lost. One of the windows received with the incorrect glass was ordered immediately upon our knowledge of it being incorrect. Our office personnel makes a call to customers as we receive windows from our factory once the paperwork is in hand. At times we do not get an answer when we make a call and leave a message if possible. The day of our power failure, we attempted to reach our customer, [redacted] to let them know our installer did not complete the job he was working the prior day and we wanted to see if we could reschedule so he could come out when he had finished up his prior job. As we could not reschedule for the same installer to come out we improvised and sent one of our other workers out to do the install. We used personal cell phones to make calls to customers as our power was down for the remainder of the day into the night hours. Window World of Waco works very hard to please and accommodate customers to the best of our ability.ell us why here...