Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I called the facility to confirm my appointment on Thursday night 9/**They were surprised nobody called me to confirmI was told that the installer would be there by 8:30am but if they weren't call backs once the appointment was confirmed I took off from work Friday 8:came and went so I called at 8:35amI was told that they would call the installer then call me backI waited until 9am and when there was no call back I called againI was told they couldn't reach the installer but once they do they'd call me backAt 10am, an hour later I called again and was told they are still trying to reach himAt 10:I received a call from the installer, not windowrama, and was told they were sent to another job before mine and would be there late in the afternoonI immediately called windowrama to express my displeasure with this outcome and the day off I wasted and that I was stuck in my house all day waiting for their installer that they confirmed would be there by 8:30amThe installer arrived at 2:and finished by 3:Less than an hour to finish the jobBut I was misled ill informed and burned a day off because of their incompetenceI asked for my pay for the day plus a little more for the aggrivation this "one day" job causedThis should have been done on April [redacted] but the poor workmanship and disregard to their customers this job took almost months and my house left in shamblesI am not satisfied that I was offered so little for my aggrivation and lost wages In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
we are aware of the situation and have been working on fixing all [redacted] 's issueThe refund he is requesting to his credit card was done yesterdayMost of his other issues have been addressedWe are working on the restThe salesman who ordered the merchandise is no longer employed by WindowRamaKeep in mind the product that was ordered fr [redacted] was all special orderTo fix the problems and get replacement product was a minimum of 6-weeksWe have worked diligently to solve all outstanding issues and are eager to work w/ [redacted] to solve anything else he needs to get done
WI Services was at [redacted] house on Fri10/**All outstanding install issues were resolvedwe have a signed completion certificate from [redacted] that states we have completed the work we contracted to do satisfactorilyThere still is an outstanding issue of the amount of the final bill that [redacted] , who's in charge of our install dep't is trying to work out
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The service appointment is not until December - problem remains unresolved at this time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Everyone seems to be aware of my issues and while I'm being told they are being worked on that does not necessarily mean I am going to get my desired outcomeI make that statement based on my past history of never having one order be 100% right or completed in fullThe response also does not solve the additional costs I incurred and continue to incur for Windowrama employee mistakesIt does not offer any sort of recognition to numerous errors made by that branch of Windowrama, offer an apology for the stress/aggravation I went through or offer some sort of monitory reimbursement for time taken off work to walk the salesmen through every aspect of each orderThe refund that was done yesterday is not for the correct value and there has been no mention of paperwork being given to back all the charges that were made In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I called the facility to confirm my appointment on Thursday night 9/**They were surprised nobody called me to confirmI was told that the installer would be there by 8:30am but if they weren't call backs once the appointment was confirmed I took off from work Friday 8:came and went so I called at 8:35amI was told that they would call the installer then call me backI waited until 9am and when there was no call back I called againI was told they couldn't reach the installer but once they do they'd call me backAt 10am, an hour later I called again and was told they are still trying to reach himAt 10:I received a call from the installer, not windowrama, and was told they were sent to another job before mine and would be there late in the afternoonI immediately called windowrama to express my displeasure with this outcome and the day off I wasted and that I was stuck in my house all day waiting for their installer that they confirmed would be there by 8:30amThe installer arrived at 2:and finished by 3:Less than an hour to finish the jobBut I was misled ill informed and burned a day off because of their incompetenceI asked for my pay for the day plus a little more for the aggrivation this "one day" job causedThis should have been done on April [redacted] but the poor workmanship and disregard to their customers this job took almost months and my house left in shamblesI am not satisfied that I was offered so little for my aggrivation and lost wages In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
we are aware of the situation and have been working on fixing all [redacted] 's issueThe refund he is requesting to his credit card was done yesterdayMost of his other issues have been addressedWe are working on the restThe salesman who ordered the merchandise is no longer employed by WindowRamaKeep in mind the product that was ordered fr [redacted] was all special orderTo fix the problems and get replacement product was a minimum of 6-weeksWe have worked diligently to solve all outstanding issues and are eager to work w/ [redacted] to solve anything else he needs to get done
WI Services was at [redacted] house on Fri10/**All outstanding install issues were resolvedwe have a signed completion certificate from [redacted] that states we have completed the work we contracted to do satisfactorilyThere still is an outstanding issue of the amount of the final bill that [redacted] , who's in charge of our install dep't is trying to work out
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The service appointment is not until December - problem remains unresolved at this time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Everyone seems to be aware of my issues and while I'm being told they are being worked on that does not necessarily mean I am going to get my desired outcomeI make that statement based on my past history of never having one order be 100% right or completed in fullThe response also does not solve the additional costs I incurred and continue to incur for Windowrama employee mistakesIt does not offer any sort of recognition to numerous errors made by that branch of Windowrama, offer an apology for the stress/aggravation I went through or offer some sort of monitory reimbursement for time taken off work to walk the salesmen through every aspect of each orderThe refund that was done yesterday is not for the correct value and there has been no mention of paperwork being given to back all the charges that were made In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]