In regards to this complaint,customer was informed back in April that product warranty is with the manufacturer, and that [redacted] , Roanoke, Vahad been sold to T [redacted] , Pittsburgh, PaI tried to get replacement glass from them with no successI informed customer, [redacted] that I would try to get a replacement of unit from another supplier or he could contact a glass manufacturer himself, and that I would install it at no cost to him.We decided to again let me try to get the unit from [redacted] ***, and was to let him know the results.I then found out that the Roanoke plant had been closed permanentlyI then ordered the ig unit from [redacted] ***, and am waiting for it to arriveI contacted Mr [redacted] last Thursday Sept10th, and he informed me that he would let the Revdex.com know that I had contacted him, and that the problem is resolved.I told him that this was an issue with a manufacturer that is no longer in business, and that it was an issue that I had no control overI do not want my business reputation jeopardized over some one else's misfortune
In regards to this complaint,customer was informed back in April that product warranty is with the manufacturer, and that [redacted] , Roanoke, Vahad been sold to T [redacted] , Pittsburgh, PaI tried to get replacement glass from them with no successI informed customer, [redacted] that I would try to get a replacement of unit from another supplier or he could contact a glass manufacturer himself, and that I would install it at no cost to him.We decided to again let me try to get the unit from [redacted] ***, and was to let him know the results.I then found out that the Roanoke plant had been closed permanentlyI then ordered the ig unit from [redacted] ***, and am waiting for it to arriveI contacted Mr [redacted] last Thursday Sept10th, and he informed me that he would let the Revdex.com know that I had contacted him, and that the problem is resolved.I told him that this was an issue with a manufacturer that is no longer in business, and that it was an issue that I had no control overI do not want my business reputation jeopardized over some one else's misfortune