I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Would like [redacted] to look at it he sold the job I do not want the original installers back in my house they are rough carpenters not trim carpenters . They can send another carpenter there to do the repairs needed . Thank you , [redacted]
the response given to you by windows r us is incorrect ... at no time was that information given to me.. the only response I received was that are file was on the top of her pile . and she would get back to me.. ,, Infact I called the manufactor and spoke with [redacted] that company had no knowledge of the problem [redacted] stated she would talk with her supervisor and call me back .. Witch she did the very same day .. HAD A FEW QUESTIONS .. [redacted] stated that she would forward that additional info on to her supervisor and call me with the results .. by the end of the day michelle did call back and advised someone would be out on May 5 Friday ,, either 9:00 am to 9:;30 am or 2:00pm to 2:30pm .. I choose the 9:00am to 9:30 am .. My call to the factory was placed on April 27 at 11:50 am ...Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We received her phone call on 4-24-2017. She told us then that she had a problem with the door. We contacted the factory the same day and informed them of the type of problem and that we wanted them to contact the owner directly as this is a factory problem. They informed us they would let us know...
when they scheduled the factory repair rep to be there. She contacted us also on the 25th and the 28th. We informed her on both of these calls that the factory would be in contact with her to schedule it. They contacted us on the 28th and told us that it is scheduled for the 5th of May. We will work with the factory and the home owner to see she is taken care of.
Company owner has advised Revdex.com the consumer will be contacted and someone will be out this week to check the remaining issues.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Would like [redacted] to look at it he sold the job I do not want the original installers back in my house they are rough carpenters not trim carpenters . They can send another carpenter there to do the repairs needed . Thank you , [redacted]
the response given to you by windows r us is incorrect ... at no time was that information given to me.. the only response I received was that are file was on the top of her pile . and she would get back to me.. ,, Infact I called the manufactor and spoke with [redacted] that company had no knowledge of the problem [redacted] stated she would talk with her supervisor and call me back .. Witch she did the very same day .. HAD A FEW QUESTIONS .. [redacted] stated that she would forward that additional info on to her supervisor and call me with the results .. by the end of the day michelle did call back and advised someone would be out on May 5 Friday ,, either 9:00 am to 9:;30 am or 2:00pm to 2:30pm .. I choose the 9:00am to 9:30 am .. My call to the factory was placed on April 27 at 11:50 am ...Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
We received her phone call on 4-24-2017. She told us then that she had a problem with the door. We contacted the factory the same day and informed them of the type of problem and that we wanted them to contact the owner directly as this is a factory problem. They informed us they would let us know...
when they scheduled the factory repair rep to be there. She contacted us also on the 25th and the 28th. We informed her on both of these calls that the factory would be in contact with her to schedule it. They contacted us on the 28th and told us that it is scheduled for the 5th of May. We will work with the factory and the home owner to see she is taken care of.