Windows R Us South

Ref# [redacted] To whom it Concern:This customer is not our customer it is the Pittsburgh location Client address is a as follows [redacted] that is the reason why it has been lost in transition we will be taking the sash out there today 05-06-to put in the sash for Mrs [redacted] please note this is not our customer this was sold in July which Pittsburgh location had been in full operation over this office until October 26, if you have any questions please feel free to call [redacted] at ###-###-#### which sold the windows to Mrs***The screen has been ordered as well.Thanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe man [redacted] was the person who did the whole transaction from coming to my home and doing the estimate to doing the final paperwork for installation so the story that it was Pittsburgh's problem not histhat part is not a true accurate statement This company didn't do everything possible at first to make the situation rightAnd yes right now they have installed the window and I am content with it It just should not of been such a problem to get fixed to begin with Regards, [redacted] ***

Ref*To whom it Concern:This customer is not our customer it is the Pittsburgh location Client address is a as follows *** *** *** *** *** *** ** *** that is the reason why it has been lost in transition we will be taking the sash out there today 05-06-to put in the
sash for Mrs*** please note this is not our customer this was sold in July which Pittsburgh location had been in full operation over this office until October 26, if you have any questions please feel free to call *** *** at ###-###-#### which sold the windows to Mrs***The screen has been ordered as well.Thanks*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The man [redacted] was the person who did the whole transaction from coming to my home and doing the estimate to doing the final paperwork for installation so the story that it was Pittsburgh's problem not his. that part is not a true accurate statement.  This company didn't do everything possible at first to make the situation right. And yes right now they have installed the window and I am content with it.  It just should not of been such a problem to get fixed to begin with. 
Regards,
[redacted]

Ref#[redacted]To whom it Concern:This customer is not our customer it is the Pittsburgh location Client address is a as follows [redacted] that is the reason why it has been lost in transition we will be taking the sash out there...

today 05-06-15 to put in the sash for Mrs. [redacted] please note this is not our customer this was sold in July which Pittsburgh location had been in full operation over this office until October 26, 2015 if you have any questions please feel free to call [redacted] at ###-###-#### which sold the windows to Mrs. [redacted]. The screen has been ordered as well.Thanks
[redacted]

Review: I had a problem with this company with them being on a timely fashion with having my windows installed and now I have a sash that has cracked over the winter and the window is supposed to have a lifetime warranty on it. And yet they were called about the problem in February and I am still being put off about the window being replaced. There is no reason for someone to be put off and treated as though their business isn't a priority. I believe an 8 week period just to get a sash replaced is rediculous especially when they called three weeks ago set up a time to install then tell you that it was someone else's and still no answer to when you will be taken care of. Had a screen that was damaged during installation and it has been over 7 mos. and still no replacement for that either.Desired Settlement: I would like for them to replace the window and the screen and for it to have been done in a professional way which so far hasn't happened. They have not even apologized for all this inconvenience I have gone through.

Business

Response:

Ref#[redacted]To whom it Concern:This customer is not our customer it is the Pittsburgh location Client address is a as follows [redacted] that is the reason why it has been lost in transition we will be taking the sash out there today 05-06-15 to put in the sash for Mrs. [redacted] please note this is not our customer this was sold in July which Pittsburgh location had been in full operation over this office until October 26, 2015 if you have any questions please feel free to call [redacted] at ###-###-#### which sold the windows to Mrs. [redacted]. The screen has been ordered as well.Thanks[redacted]