Windsor Bowling Lanes

Management went to their apartment and looked around for areas affectedAfter our walked that we conducted we concluded that we will changed out some damaged sheetrock in the bathroom and repaint the entire bathroom as well as the previous job was done poorlyAlso the cabinet in the bathroom will be repaired on the side wall and the under the sinkThe bedroom wall will also be fixedSheetrock will be repaired and cleaned up correctlyNo visual mildew or mold was found in the apartment and no smell of moister or mildew was found eitherWe did find a strong odor from an unauthorized pet in which there were also pet damages foundResidents were informed on what to do to correct that matterOnly built up dirt and grim was found on the window sealsVendors will be in the apartment Tuesday to see what materials they will need and will conducted the work on Wednesday the 26th-***

Signs are properly placed at every entrance and exit of the community and are visible and legibleLetters were distributed many times to inform residents and they to inform their guest, that there is enforced permit parking on site beginning 8/15/Due to the limited amount of spacing near most buildings visitor parking is located at the center back of the community as this is the only feasible area to add visitor parking and not limit parking for residents near buildingsThere is currently a work in progress to obtain visitor parking tags for guests staying multiple days however this is not yet establishedOur office staff always works with the best customer care and takes accountability when we may have done something wrongVehicles have been returned that were improperly obtained however if the fault is on the resident then they must take responsibility as well as we are now several weeks into our 1st set of notices that were sent out in JulyEnforced towing did not begin for days until the 15th of August

Our manager did attempt to contact customer the day she called(5/29) @ *** [redacted] (the only number we have on file) and left a message to give us a call back at approximately 5pmAlthough it was not clear we were at fault, we were going to let [redacted] know that we were looking for a replacement radio to install at no cost to themWe have not heard back from the customer, and were just delivered a replacement radio today 6/2/We were going to attempt to contact them once the radio was deliveredWe received the Revdex.com complaint before we were able to contact themWe will attempt to contact customer at this time using the number we were originally provided along with the number given in this complaint to clear this situation up

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I was contacted by the owner, Bryan V*** of Thompson's and he was very nice and explained their point of view regarding the "Shop Fees" charge MrV*** agreed to credit my account for this charge He also said Thompson's will now advise all customers about the "Shop Fees" when they bring the car in I feel Mr Vi*** was very fair and reasonable with me and I am completely happy with the resolution and I will use Thompson's Auto Repair again now understanding there is a "Shop Fees" charge

Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because:On December 2nd, I sent and email to the property managerIn this email I requested that repairs be made to the bathroom ceilingI attached a picture of the damage to the bathroom ceiling to the emailI also wrote that the hot water was not workingLater that day, the hot water was turned on, but I never received a response to my email. On December 4th, I sent a certified letter to the property management officeThis letter listed the needed repairs along witphotos of the damagesThe property management office refused to accept my letter. On December 5th, I contacted city code enforcement officer ***She went to View the damages to the apartment and told them to make the needed repairs. My requests for repairs were neglected and for many weeks. I have attached a picture of the damage to the bathroom ceiling, and the current state of the repairs. The apartment is extremely uncomfortable to live in because of all the bleach that has been sprayed all over the bathroom and the debris left from removing the ceiling.I have had to pay to live in unhealthy living conditions since October 28thNo one should have to go through all this.Regards,
*** ***

Work requests were not ignored in her apartmentWe have accepted and responded to all requests within a hour notice however *** *** requires that we call her before we enter her apartment and not all times does she answerShe has also refused service before as well telling maintenance to
come back at another timeWe always knock before we enter apartments and as a courtesy we will attempt to call before we handle your work ordersWe do not ignore issues or complaints as this becomes a larger issue for the community in the endWe have been very patient with *** *** and before move in she viewed her apartment several times and specifically chose this apartment when making her selection of apartmentsNone of which these complaints were mentioned at move inThese apartments were built in the 70's and some residents will encounter inconveniences and issues during their stay due to work orders however it is our priority to attend to all requests in a timely manner and keep any inconveniences to a minimal time frame

Our manager did attempt to contact customer the day she called(5/29) @ [redacted] (the only number we have on file) and left a message to give us a call back at approximately 5pm. Although it was not clear we were at fault, we were going to let [redacted] know that we were looking...

for a replacement radio to install at no cost to them. We have not heard back from the customer, and were just delivered a replacement radio today 6/2/15. We were going to attempt to contact them once the radio was delivered. We received the Revdex.com complaint before we were able to contact them. We will attempt to contact customer at this time using the number we were originally provided along with the number given in this complaint to clear this situation up.

I have Contacted the Customer and issue is resolved Bryan V[redacted]Thompson's Auto Repair & Towing

Management went to their apartment and looked around for areas affected. After our walked that we conducted we concluded that we will changed out some damaged sheetrock in the bathroom and repaint the entire bathroom as well as the previous job was done poorly. Also the cabinet in the bathroom will...

be repaired on the side wall and the under the sink. The bedroom wall will also be fixed. Sheetrock will be repaired and cleaned up correctly. No visual mildew or mold was found in the apartment and no smell of moister or mildew was found either. We did find a strong odor from an unauthorized pet in which there were also pet damages found. Residents were informed on what to do to correct that matter. Only built up dirt and grim was found on the window seals. Vendors will be in the apartment Tuesday to see what materials they will need and will conducted the work on Wednesday the 26th. -[redacted]

I can assure you all issue reported to the office as of today have been addressed. We also feel that there has been adequate communication from the office to the resident. The only remaining issue at hand is a sheetrock repair that she requested in the bathroom which will be completed tomorrow. Based off our observation this was not needed however we are doing so as customer service and to settle her complaint of possible mildew in the ceiling from the water leak. This was a specific request with specific requirements from [redacted] to feel better in her unit. We attempt to do what is right and necessary whether it be a repair or a replacement of some sort so the resident can enjoy their apartment with peace of mind.

Complaint: [redacted]
I am rejecting this response because:The information in the message is not factual. The shower fixtures were replaced two days after I moved in, which means that I was given an apartment without a working shower. Also, they did not contact me by phone or email before attempting to enter my apartment. The overall tone of their response is unsettling. 
Regards,
[redacted]

Signs are properly placed at every entrance and exit of the community and are visible and legible. Letters were distributed many times to inform residents and they to inform their guest, that there is enforced permit parking on site beginning 8/15/17. Due to the limited amount of spacing near most...

buildings visitor parking is located at the center back of the community as this is the only feasible area to add visitor parking and not limit parking for residents near buildings. There is currently a work in progress to obtain visitor parking tags for guests staying multiple days however this is not yet established. Our office staff always works with the best customer care and takes accountability when we may have done something wrong. Vehicles have been returned that were improperly obtained however if the fault is on the resident then they must take responsibility as well as we are now several weeks into our 1st set of notices that were sent out in July. Enforced towing did not begin for 45 days until the 15th of August.