Windsor Dental Center

Patient called in to make an appt and supplied insurance information to be [redacted] through [redacted] ***We participate with that insurance and for a [redacted] there is no co-insurance due from the patientWe have other patients who are employed by [redacted] and have [redacted] insurance so we are familiar with the insuranceWe scheduled him for his [redacted] ***When the patient checked in, our treatment coordinator immediately asked him for his insurance card, to which he responded, "I don't have it." He was then given paperwork to fill out and he filled in [redacted] for his dental insurance, not [redacted] **At that time he was told given the change in insurance information, there is going to be an out of pocket expenseWe were in possession of his X-ray but it was not clear enough for our endodontist to evaluate the tooth, so another was takenThis is common for a treating dentist to take his own X-ray so he can offer the best a nd most accurate treatment to the patientI won't even dignify his allegation that the endodontist couldn't find the X-ray but if required we can supply a copy of the referring doctor's X-rayGiven the new [redacted] insurance information, an estimated co-insurance was collected from [redacted] in the amount of $This is always an estimate as we won't know 100% until the insurance processes the claim and we receive paymentWe received $from Aetna, with an explanation that the insurance coverage had termed - months agoThat is when the patient was called by our office - to find out once and for all what dental insurance he hadThat's when we were informed he had insurance through the - a benefit union fund - a lesser plan with [redacted] ***, and one we don't participate withHad the patient given us all the correct information from the beginning, we could have given him all the correct information regarding what he would be exp ected to payAs a gesture of good faith, we offered to charge him the insurance fees only and not our regular full office feeIn addition, it should be noted, when he filled out his paperwork, he filled out his incorrect date of birth, so it made verifying any insurance virtually impossibleWe can supply a copy of [redacted] 's paperwork alsoCurrently [redacted] owes $plus the $he paid for a total of $Windsor Dental did nothing wrong and made several attempts to gather the patient's insurance information [redacted] is his medical insurance, not his dental insurance and HR departments at places of employment ( [redacted] ) explain the difference to their employees [redacted] does offer a dental insurance but [redacted] no longer has it

With regard to the complaint filed against us by *** ***, the following information should help to clarify his concerns: YES, he paid $for a bone graft, which was in preparation for an implant placementYES, he was first told he had implant coverage and then at his last appointment
on July ***, he was told he DID NOT Our staff made an error and gave *** the wrong information He was the last appointment of the day and rather than giving us a chance to confirm, rectify, or investigate anything, he stormed out of our office My office manager Lisa B***, called *** the morning of July *** and left him a message to call her directly Her intent was to apologize for the staff error and get him scheduled He never returned her call Instead he posted a negative review on our Windsor Dental *** page, the morning of July ***, to which Lisa commented - apologizing for the error our staff made and explaining that she had left a message for *** to call the office His next attempt at communication was to go to the Revdex.com While we made a mistake, it was easily remedied and did not cause him harm or money His reaction to storm out, publicly review us on ***, and then contact the Revdex.com, and NEVER attempting to speak with a manager, says something about *** The treatment coordinator who spoke with *** is no longer employed with us, due to repeated errors In closing, I would like to confirm that my office manager Lisa did try to rectify the situation within hours of ***' visit and did make two attempts If you need additional information please feel free to call our office at ###-###-#### Thank you Steven PS***, DMD

With regard to the complaint filed against us by *** ***, the following information should help to clarify his concerns: YES, he paid $for a bone graft, which was in preparation for an implant placementYES, he was first told he had implant coverage and then at his last appointment
on July ***, he was told he DID NOT Our staff made an error and gave *** the wrong information He was the last appointment of the day and rather than giving us a chance to confirm, rectify, or investigate anything, he stormed out of our office My office manager Lisa B***, called *** the morning of July *** and left him a message to call her directly Her intent was to apologize for the staff error and get him scheduled He never returned her call Instead he posted a negative review on our Windsor Dental *** page, the morning of July ***, to which Lisa commented - apologizing for the error our staff made and explaining that she had left a message for *** to call the office His next attempt at communication was to go to the Revdex.com While we made a mistake, it was easily remedied and did not cause him harm or money His reaction to storm out, publicly review us on ***, and then contact the Revdex.com, and NEVER attempting to speak with a manager, says something about *** The treatment coordinator who spoke with *** is no longer employed with us, due to repeated errors In closing, I would like to confirm that my office manager Lisa did try to rectify the situation within hours of ***' visit and did make two attempts If you need additional information please feel free to call our office at ###-###-#### Thank you Steven PS***, DMD

Patient called in to make an appt and supplied insurance information to be [redacted] through [redacted]. We participate with that insurance and for a [redacted] there is no co-insurance due from the patient. We have other patients who are employed by [redacted] and have [redacted] insurance so we are familiar...

with the insurance. We scheduled him for his [redacted]. When the patient checked in, our treatment coordinator immediately asked him for his insurance card, to which he responded, "I don't have it." He was then given paperwork to fill out and he filled in [redacted] for his dental insurance, not [redacted]. At that time he was told given the change in insurance information, there is going to be an out of pocket expense. We were in possession of his X-ray but it was not clear enough for our endodontist to evaluate the tooth, so another was taken. This is common for a treating dentist to take his own X-ray so he can offer the best a nd most accurate treatment to the patient. I won't even dignify his allegation that the endodontist couldn't find the X-ray but if required we can supply a copy of the referring doctor's X-ray. Given the new [redacted] insurance information, an estimated co-insurance was collected from [redacted] in the amount of $170. This is always an estimate as we won't know 100% until the insurance processes the claim and we receive payment. We received $0 from Aetna, with an explanation that the insurance coverage had termed - 24 months ago. That is when the patient was called by our office - to find out once and for all what dental insurance he had. That's when we were informed he had insurance through the 1199 - a benefit union fund - a lesser plan with [redacted], and one we don't participate with. Had the patient given us all the correct information from the beginning, we could have given him all the correct information regarding what he would be exp ected to pay. As a gesture of good faith, we offered to charge him the insurance fees only and not our regular full office fee. In addition, it should be noted, when he filled out his paperwork, he filled out his incorrect date of birth, so it made verifying any insurance virtually impossible. We can supply a copy of [redacted]'s paperwork also. Currently [redacted] owes $233.25 plus the $170 he paid for a total of $403.25. Windsor Dental did nothing wrong and made several attempts to gather the patient's insurance information. [redacted] is his medical insurance, not his dental insurance and HR departments at places of employment ([redacted]) explain the difference to their employees. [redacted] does offer a dental insurance but [redacted] no longer has it.