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Windsor Fashions

9603 John St, Santa Fe Springs, California, United States, 90670-2905

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Reviews Womens Clothing Windsor Fashions

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I contacted Windor Fashion due to an delivery error on they behalf. After reaching out to *** inquiring about a package that was stated delivered but not to my address. *** informed me the package I was inquiring about had a different zip code than provided by me. After providing all necessary information to Windsor Fashion, they refused to say they shipping department took upon themselves to generate a zip code that was not provided by buyer. Customer Service Manager *** decided to argue with me stating packing was delivered to 14094 when I have supporting evidence showing it was delivered to ***. *** stated I will have to wait the next business day because FedEx was close. FedEx customer service is 24hrs. She later follow-up with me the next day with a very nasty attitude and basically refused to take care of the problem at hand. I'm still currently waiting for my dress that I order for my reception to be delivered as promised. No one has decided to take priority of my claim. Worst customer support ever.

Windsor Fashions Response • Sep 20, 2019

The customer entered the wrong city when inputting the address on their order. Windsor printed the shipping label exactly as entered by the customer and gave the package to *** for delivery. *** was unable to locate the address because of the wrong city. *** then changed the zip code to match the city and delivered the package to that address, which was unfortunately not the customer. The customer contacted us claiming we had changed her address, which is incorrect. The address was changed by *** because it was entered incorrectly by the customer. Regardless, we did take ownership of the situation and agreed to do an overnight reship at our own expense despite this being customer error. The reship containing the dress and other items was delivered to the customer at the correct address on 8/23.

Your clothes are beautiful. The quality is so much better than Fashion Nova. But may you please, PLEASE, PLEASE create an app. I love this site.

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Address: 9603 John St, Santa Fe Springs, California, United States, 90670-2905

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