Date: 1/21/15To: [redacted] Operations Revdex.comFrom: [redacted] Windward CarsDba- Frank The Used Car Guy LLCRE: Complaint # [redacted] ,Thank you for your time in dealing with this matterThe above referenced complaint from Mrs [redacted] has been read and reviewedI understand Mrs [redacted] frustration with the process but everything was slowed down due to the fact that they reside on a outer island.First, Mrs [redacted] never flew to Oahu to purchase or view the vehicleThe transaction was completed using US Mail and FedExOn December 23th I submitted the [redacted] info to the bank [redacted] [redacted] in order to acquire financingI was given approval from the bank on the following dayI (Windward Cars) proceeded to fax the documents to them on Maui for signing and reviewThe [redacted] ’s then signed the documents and mailed them back to Oahu for my reviewI then FedEx’d the documents to Memphis, Tennessee for review by the bank [redacted] [redacted] At that point the bank begins to call employers and references in order to confirm information provided by the [redacted] ’sDuring this point Windward Cars is waiting for the bank to give final approval on whether the deal is fundableUpon approval Windward Cars pays off the vehicle from our bank [redacted] in Carmel, Indiana (they hold the title as lien holders until Windward Cars pays for said collateral) and they proceed to mail the title to OahuThis process takes up to 7-business days typicallyUpon receipt of the title, I (Windward Cars) take the title to Satellite City Hall in order to transfer ownership into the [redacted] name along with the finance company [redacted] as lien holderI then fax a copy of the new registration to the bank [redacted] as proof that they are the lien holderWindward Cars then wait for a faxed response from the bank [redacted] stating that the deal would be fundedDuring this latter portion of the process Windward Cars set up a shipping request for the vehicle and a date was scheduled using the transportation department of [redacted] On Friday January 2, I was given a booking number for the vehicleIt was scheduled to ship Wednesday January 7, booking # [redacted] On Monday Windward Cars dropped the vehicle at [redacted] Offices and turned it over to them for shippingAt that point Windward Cars has no control over the vehicleIt is Windward Cars understanding that for some reason [redacted] was unable to get the vehicle on that boat due to a back log of cars and goods that took priorityIt was then bumped to the following boat and scheduled to shipAt this point Windward Cars had no control of the process and was like the [redacted] ’s, at the mercy of [redacted] and their schedule.The [redacted] family never came to Oahu to test drive or view the vehicleEverything required by [redacted] was slowed considerably due to the fact that business was conducted via phone, US Mail and Fed ExWindward Cars did everything possible to complete the transaction in as timely a manner as possibleWindward Cars was in constant communication with the [redacted] family in order to convey information and keep them up to speed on the process.Windward Cars feels they did everything possible make the deal happen as fast as possibleI hope the Revdex.com can also come to that conclusion with the above facts regarding the transaction.Thank you for your time, [redacted] Windward Cars [redacted] ***
Date: 1/21/15To: [redacted] Operations Revdex.comFrom: [redacted] Windward CarsDba- Frank The Used Car Guy LLCRE: Complaint #[redacted],Thank you for your time in dealing with this matter. The above referenced complaint from Mrs. [redacted] has been read and reviewed. I understand Mrs....
[redacted] frustration with the process but everything was slowed down due to the fact that they reside on a outer island.First, Mrs. [redacted] never flew to Oahu to purchase or view the vehicle. The transaction was completed using US Mail and FedEx. On December 23th I submitted the [redacted] info to the bank [redacted] in order to acquire financing. I was given approval from the bank on the following day. I (Windward Cars) proceeded to fax the documents to them on Maui for signing and review. The [redacted]’s then signed the documents and mailed them back to Oahu for my review. I then FedEx’d the documents to Memphis, Tennessee for review by the bank [redacted]. At that point the bank begins to call employers and references in order to confirm information provided by the [redacted]’s. During this point Windward Cars is waiting for the bank to give final approval on whether the deal is fundable. Upon approval Windward Cars pays off the vehicle from our bank [redacted] in Carmel, Indiana (they hold the title as lien holders until Windward Cars pays for said collateral) and they proceed to mail the title to Oahu. This process takes up to 7-10 business days typically. Upon receipt of the title, I (Windward Cars) take the title to Satellite City Hall in order to transfer ownership into the [redacted] name along with the finance company [redacted] as lien holder. I then fax a copy of the new registration to the bank [redacted] as proof that they are the lien holder. Windward Cars then wait for a faxed response from the bank [redacted] stating that the deal would be funded. During this latter portion of the process Windward Cars set up a shipping request for the vehicle and a date was scheduled using the transportation department of [redacted]. On Friday January 2, 2015 I was given a booking number for the vehicle. It was scheduled to ship Wednesday January 7, 2015 booking # [redacted]. On Monday Windward Cars dropped the vehicle at [redacted] Offices and turned it over to them for shipping. At that point Windward Cars has no control over the vehicle. It is Windward Cars understanding that for some reason [redacted] was unable to get the vehicle on that boat due to a back log of cars and goods that took priority. It was then bumped to the following boat and scheduled to ship. At this point Windward Cars had no control of the process and was like the [redacted]’s, at the mercy of [redacted] and their schedule.The [redacted] family never came to Oahu to test drive or view the vehicle. Everything required by [redacted] was slowed considerably due to the fact that business was conducted via phone, US Mail and Fed Ex. Windward Cars did everything possible to complete the transaction in as timely a manner as possible. Windward Cars was in constant communication with the [redacted] family in order to convey information and keep them up to speed on the process.Windward Cars feels they did everything possible make the deal happen as fast as possible. I hope the Revdex.com can also come to that conclusion with the above facts regarding the transaction.Thank you for your time,[redacted]Windward Cars[redacted]
Date: 1/21/15To: [redacted] Operations Revdex.comFrom: [redacted] Windward CarsDba- Frank The Used Car Guy LLCRE: Complaint # [redacted] ,Thank you for your time in dealing with this matterThe above referenced complaint from Mrs [redacted] has been read and reviewedI understand Mrs [redacted] frustration with the process but everything was slowed down due to the fact that they reside on a outer island.First, Mrs [redacted] never flew to Oahu to purchase or view the vehicleThe transaction was completed using US Mail and FedExOn December 23th I submitted the [redacted] info to the bank [redacted] [redacted] in order to acquire financingI was given approval from the bank on the following dayI (Windward Cars) proceeded to fax the documents to them on Maui for signing and reviewThe [redacted] ’s then signed the documents and mailed them back to Oahu for my reviewI then FedEx’d the documents to Memphis, Tennessee for review by the bank [redacted] [redacted] At that point the bank begins to call employers and references in order to confirm information provided by the [redacted] ’sDuring this point Windward Cars is waiting for the bank to give final approval on whether the deal is fundableUpon approval Windward Cars pays off the vehicle from our bank [redacted] in Carmel, Indiana (they hold the title as lien holders until Windward Cars pays for said collateral) and they proceed to mail the title to OahuThis process takes up to 7-business days typicallyUpon receipt of the title, I (Windward Cars) take the title to Satellite City Hall in order to transfer ownership into the [redacted] name along with the finance company [redacted] as lien holderI then fax a copy of the new registration to the bank [redacted] as proof that they are the lien holderWindward Cars then wait for a faxed response from the bank [redacted] stating that the deal would be fundedDuring this latter portion of the process Windward Cars set up a shipping request for the vehicle and a date was scheduled using the transportation department of [redacted] On Friday January 2, I was given a booking number for the vehicleIt was scheduled to ship Wednesday January 7, booking # [redacted] On Monday Windward Cars dropped the vehicle at [redacted] Offices and turned it over to them for shippingAt that point Windward Cars has no control over the vehicleIt is Windward Cars understanding that for some reason [redacted] was unable to get the vehicle on that boat due to a back log of cars and goods that took priorityIt was then bumped to the following boat and scheduled to shipAt this point Windward Cars had no control of the process and was like the [redacted] ’s, at the mercy of [redacted] and their schedule.The [redacted] family never came to Oahu to test drive or view the vehicleEverything required by [redacted] was slowed considerably due to the fact that business was conducted via phone, US Mail and Fed ExWindward Cars did everything possible to complete the transaction in as timely a manner as possibleWindward Cars was in constant communication with the [redacted] family in order to convey information and keep them up to speed on the process.Windward Cars feels they did everything possible make the deal happen as fast as possibleI hope the Revdex.com can also come to that conclusion with the above facts regarding the transaction.Thank you for your time, [redacted] Windward Cars [redacted] ***
Date: 1/21/15To: [redacted] Operations Revdex.comFrom: [redacted] Windward CarsDba- Frank The Used Car Guy LLCRE: Complaint #[redacted],Thank you for your time in dealing with this matter. The above referenced complaint from Mrs. [redacted] has been read and reviewed. I understand Mrs....
[redacted] frustration with the process but everything was slowed down due to the fact that they reside on a outer island.First, Mrs. [redacted] never flew to Oahu to purchase or view the vehicle. The transaction was completed using US Mail and FedEx. On December 23th I submitted the [redacted] info to the bank [redacted] in order to acquire financing. I was given approval from the bank on the following day. I (Windward Cars) proceeded to fax the documents to them on Maui for signing and review. The [redacted]’s then signed the documents and mailed them back to Oahu for my review. I then FedEx’d the documents to Memphis, Tennessee for review by the bank [redacted]. At that point the bank begins to call employers and references in order to confirm information provided by the [redacted]’s. During this point Windward Cars is waiting for the bank to give final approval on whether the deal is fundable. Upon approval Windward Cars pays off the vehicle from our bank [redacted] in Carmel, Indiana (they hold the title as lien holders until Windward Cars pays for said collateral) and they proceed to mail the title to Oahu. This process takes up to 7-10 business days typically. Upon receipt of the title, I (Windward Cars) take the title to Satellite City Hall in order to transfer ownership into the [redacted] name along with the finance company [redacted] as lien holder. I then fax a copy of the new registration to the bank [redacted] as proof that they are the lien holder. Windward Cars then wait for a faxed response from the bank [redacted] stating that the deal would be funded. During this latter portion of the process Windward Cars set up a shipping request for the vehicle and a date was scheduled using the transportation department of [redacted]. On Friday January 2, 2015 I was given a booking number for the vehicle. It was scheduled to ship Wednesday January 7, 2015 booking # [redacted]. On Monday Windward Cars dropped the vehicle at [redacted] Offices and turned it over to them for shipping. At that point Windward Cars has no control over the vehicle. It is Windward Cars understanding that for some reason [redacted] was unable to get the vehicle on that boat due to a back log of cars and goods that took priority. It was then bumped to the following boat and scheduled to ship. At this point Windward Cars had no control of the process and was like the [redacted]’s, at the mercy of [redacted] and their schedule.The [redacted] family never came to Oahu to test drive or view the vehicle. Everything required by [redacted] was slowed considerably due to the fact that business was conducted via phone, US Mail and Fed Ex. Windward Cars did everything possible to complete the transaction in as timely a manner as possible. Windward Cars was in constant communication with the [redacted] family in order to convey information and keep them up to speed on the process.Windward Cars feels they did everything possible make the deal happen as fast as possible. I hope the Revdex.com can also come to that conclusion with the above facts regarding the transaction.Thank you for your time,[redacted]Windward Cars[redacted]