To Who it May Concern:RE: CASE # [redacted] We want to apologize for the malfunction of Mr***'s radio, unfortunately [redacted] has an exchange program for audio untis which we have no control over We do have the radio here and have made several attempts to contact Mr***, however, we have had no repoinse back from him.Please feel free to call me directly for any further discussion on this matter.Sincerely, [redacted]
Case# : [redacted] Dear Lorie Sides:My name is [redacted] Bobby [redacted] W [redacted] and I am the General Sales Manager at Windward Auto Sales I was forwarded the email of this complaint on the afternoon of March 13th After being made aware of this complaint and reviewing the complaint the consumer made, I took the weekend to review the paperwork and discuss with our staff involved to see what they also didI attempted to make contact with the consumer the following Monday the 16th in the attempt to reconcile their dissatisfaction and hopes to retain them as a consumer We ended up getting in contact with each other early evening of that Monday to discuss the details and to see if it is even possible to retain his business and clear up any confusion about how we do businessAfter a long and detailed conversation, I was able to clear up all of the confusion on what was discussed and was able to work with the consumer and come to an agreement on what will make them happyThey did agree that they will be okay to use our service department and also have overall positive things to say to anyone they come across that asks them about usHe did make it clear to me that he will have to admit to them that there were some hiccups, but we responding well to his concerns and really to care about our customers being satisfiedWe ended up agreeing on giving the consumer a soft top for their Jeep Wrangler, since that was one of the features he would have preferred the vehicle to haveIt would normally cost the consumer over $to buy and install the soft topWe decided to do this, since there was a breakdown in communicate between our staff and the consumer about what was being submitted as an “offer” to management, versus the customer viewing that initial discussion as an agreementThere was a similar breakdown of communicate between both parties on the priceThe initial complaint by the consumer stated the price was a $off, but it was actually offI also reviewed all documents and everything with writing did state the price and the agreed upon price, which is on multiple documents reviewed and acknowledged by customerThere most definitely was nothing “shady” going on, but clearly there was an honest misunderstanding between what the dealership was willing to agree to versus what the consumer thought he was agreeing toAlthough the consumer did agree that we did go over it multiple times, giving them more than enough opportunities to make us aware of any misunderstandingsThey did not tell anyone about the price being wrong and mentioned he thinks because it was evening time and just wanted to leave We do understand customers don’t like to be at a dealership, but we try to slow it down a little to make sure what happened in this case, does not happenEven after all of this, we did decide to still credit the consumer $500, since according to the customer, he would not have purchased the vehicle had he realized the price wasn’t what he thought it wasIn summary, we decided to give the consumer a Soft top for his jeep valued over $and a $credit back to themWe do understand that a lot can happen and can go on during the purchase of an automobile, which we why we have a thorough process and make attempts to follow that if consumer allows for itWe do also like to complete the entire transaction the same day and have all vehicles prepared for delivery at the time of saleI am happy that we were able to do something and help this consumer out and I do wish it did not have to come in the form of a Revdex.com complaintThe consumer did make me aware that he did that, because he assumed we wouldn’t do much or anything about it as most dealerships tend not to lift a finger unless these things are doneI did assure him that I wish he just came to us directly and similar result would have occurredWe will be making the arrangements to get all these things to the consumer as soon as possibleSincerely, [redacted] (Bobby [redacted] W***General Sales ManagerWindward Auto Sales Inc
Case# : ***This is a response to update what was agreed to since it did get updated after initial email submitted.The customer did decide to go with receiving a check for $instead of receiving a soft topAfterdiscussing the scenario with his wife, they elected to not receive a soft top due to lack of storageThehardtop is too bulky to take off and onThey may end up getting one when they leave the island or at alater dateCustomer came in and collected the check from us March 21stOur phone and in personcontact seemed to be very positive even though the situation the customer went through ended upbeing an unpleasant one, although this complaint doesn’t seem to portray thatWe do appreciate theopportunity to work with the customer to come to some agreement, in the attempt to retain theirbusinessI do hope they still are willing to service with us and mention overall positive things to say inresponse to people they come in contact with when our dealership is brought up in conversationI wasunder the impression that would be a possibility after my discussion with the customer and afterreaching our agreement.*** W***Windward Auto Sales
Complaint: [redacted]
I am rejecting this response because it does not match what we verbally have agreed to. I am waiting for Bobby to call me back once he has approval for the terms we have discussed. I had agreed to significantly less than what I asked for because I have enjoyed the Jeep so far and want to move on from the terrible car buying experience. Before reading his response to you, I agreed to $500 instead of $1000 for the error in the contract, $2000 cash instead of $2500 in dealership incentives, NOTHING for time and gas compensation and the service plan I purchased can be used at any Jeep dealership. After reading his response I know that a written letter is going to be heartless and condescending, the last thing I want.
There are more details in the attached word document.
Sincerely,[redacted]
The vehicle can be brought back to be reinspected. There is no need to replace the tire, possibly the tire sensor is malfunctioning. We will check it at no charge. We are able to check Monday thru Friday between the hours of 8:00AM to 3:00PM. Please let me know when you can make it. As a...
goodwill gesture. If the Pressure sensor is found faulty we will replace it at no expense to you. Aloha; Jerry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
From: [redacted] (mailto:[redacted])
Sent: Friday, September 26, 2014 12:46 PM
To: [redacted]
Subject: case [redacted] MR [redacted]
To whom it may concern,
In response to Mr. [redacted]'s complaint I do understand his frustration. We did not have a key to fit his wheel...
locks the day of the service. The only solution we could find that would give Mrs. [redacted] immediate results was to cut the locks off the vehicle. It would take time, equipment and skill to cut the wheel locks off. Our shop repair rate is $132.50 per hr. The estimate which was given to Ms. [redacted] was 1 hr. of labor which is $132.50 plus $65.00 for a new set of wheel locks. We did replace her tire the day of the service which the total cost is $165.00. Mrs. [redacted] only paid $23.00 because of thecoplimentry benefit we provide to our customers' during oil changes. I feel as a long time professional in this industry there was no unethical decision being made. Since then we did purchase a master wheel lock set for those trucks, so in the future we can provide a faster more convenient option for the customer who loses their wheel lock key. Mrs. [redacted] can reach me at [redacted]. I will have her tire and spare swapped.
Thank you
[redacted]
Aloha,I Bobby W[redacted] has contacted [redacted] about the issue with the Jeep [redacted] and is going to coordinate a way to get his vehicle to our service department. I emailed him my direct contact information to assist with coordinating this, especially since he is currently out of...
country. Bobby W[redacted]General Sales Manager Windward Auto Sales[redacted]
To whom it may concern,To whom it may concern, I apologize for the delay in repairs. I want to clarify [redacted] left a voice mail Monday afternoon about the delay. We should have updated you with the estimate Tuesday AM. Since then the...
estimate has been given to you. We will do everything possible to expedite the repairs of your vehicle. Mahalo, Jerry
I do apologize for
missing the appointment. I do hope you are satisfied now that I did inspect
your vehicle and have it repaired at no charge to you. Please let me know if
there is anything else I can do.
Roman","serif";mso-fareast-font-family:"Times New Roman"">
Case# : [redacted]Dear Lorie Sides:My name is [redacted]Bobby* W[redacted] and I am the General Sales Manager at Windward Auto Sales. I was forwarded the email of this complaint on the afternoon of March 13th. After being made aware of this complaint and reviewing the complaint the consumer made,...
I took the weekend to review the paperwork and discuss with our staff involved to see what they also did. I attempted to make contact with the consumer the following Monday the 16th in the attempt to reconcile their dissatisfaction and hopes to retain them as a consumer. We ended up getting in contact with each other early evening of that Monday to discuss the details and to see if it is even possible to retain his business and clear up any confusion about how we do business. After a long and detailed conversation, I was able to clear up all of the confusion on what was discussed and was able to work with the consumer and come to an agreement on what will make them happy. They did agree that they will be okay to use our service department and also have overall positive things to say to anyone they come across that asks them about us. He did make it clear to me that he will have to admit to them that there were some hiccups, but we responding well to his concerns and really to care about our customers being satisfied. We ended up agreeing on giving the consumer a soft top for their Jeep Wrangler, since that was one of the features he would have preferred the vehicle to have. It would normally cost the consumer over $2000 to buy and install the soft top. We decided to do this, since there was a breakdown in communicate between our staff and the consumer about what was being submitted as an “offer” to management, versus the customer viewing that initial discussion as an agreement. There was a similar breakdown of communicate between both parties on the price. The initial complaint by the consumer stated the price was a $1000 off, but it was actually 500 off. I also reviewed all documents and everything with writing did state the price and the agreed upon price, which is on multiple documents reviewed and acknowledged by customer. There most definitely was nothing “shady” going on, but clearly there was an honest misunderstanding between what the dealership was willing to agree to versus what the consumer thought he was agreeing to. Although the consumer did agree that we did go over it multiple times, giving them more than enough opportunities to make us aware of any misunderstandings. They did not tell anyone about the price being wrong and mentioned he thinks because it was evening time and just wanted to leave. We do understand customers don’t like to be at a dealership, but we try to slow it down a little to make sure what happened in this case, does not happen. Even after all of this, we did decide to still credit the consumer $500, since according to the customer, he would not have purchased the vehicle had he realized the price wasn’t what he thought it was. In summary, we decided to give the consumer a Soft top for his jeep valued over $2000 and a $500 credit back to them. We do understand that a lot can happen and can go on during the purchase of an automobile, which we why we have a thorough process and make attempts to follow that if consumer allows for it. We do also like to complete the entire transaction the same day and have all vehicles prepared for delivery at the time of sale. I am happy that we were able to do something and help this consumer out and I do wish it did not have to come in the form of a Revdex.com complaint. The consumer did make me aware that he did that, because he assumed we wouldn’t do much or anything about it as most dealerships tend not to lift a finger unless these things are done. I did assure him that I wish he just came to us directly and similar result would have occurred. We will be making the arrangements to get all these things to the consumer as soon as possible. Sincerely,[redacted](Bobby* W[redacted]General Sales ManagerWindward Auto Sales Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern, Mrs [redacted]'s vehicle has been repaired, We have done everything in power to ensure the repairs were timely and of the highest quality, conforming to the manufactures guidelines. During the repairs a rental car was given to Mrs [redacted] at...
no charge to her. We will always be here for her vehicle's mechanical or maintenance needs. Please let me know if there is anything I can do to help! Aloha,Jerry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to state that the General Manager who helped to acknowledge the situation was very accommodating and understanding. He handled the situation professionally and was efficient in offering a solution/accommodation to minimize any further stress.
Sincerely,
[redacted]
To Who it May Concern:RE: CASE #[redacted]We want to apologize for the malfunction of Mr. [redacted]'s radio, unfortunately [redacted] has an exchange program for audio untis which we have no control over. We do have the radio here and have made several attempts to contact Mr. [redacted], however, we have...
had no repoinse back from him.Please feel free to call me directly for any further discussion on this matter.Sincerely,[redacted]
I met with [redacted] and Etal [redacted] on May 31st at 11:00 am. They had purchased a used 2013 Dodge [redacted] on August 2, 2015. The ability to safely accommodate their family of seven was the main reason for their purchase. They have experienced numerous, recurring atypical problems with their vehicle....
Their main concern was the lack of dependability and the costs of future repairs.After a lengthy discussion, we came to the mutual agr**ment that it would be appropriate to put a Mopar 5yr/75,000 mile Vehicle Protection Plan on the vehicle. Windward Auto Sales, Inc. agr**d to pay for this as a customer accommodation.As a continuation toward further customer satisfaction, Mr. & Mrs. [redacted] also test drove a similar model vehicle that they agreed would meet their family needs. Once we acquire the exact model desired, we will contact the [redacted]s to determine if trading in their current vehicle would be to their advantage.When asked about the comments regarding the “advice” given to let his [redacted] go, Mr. [redacted] said that he misstated the actual conversation.In conclusion, we believe the [redacted]s are completely satisfied with the outcome of our m**ting and Windward Auto Sales, Inc. will continue in our efforts to satisfy them to the best of our ability.
I apologize for not getting back to Ms. [redacted] as I promised I would. No excuse, but I got tied up with other issues at the dealership and I did not get back to her in a timely manner. We have had some problems on our lot at night and we are addressing those problems right...
now. Please have Ms. [redacted] make a list of the items that were taken from her vehicle and I will be glad to replace them. We are a dealer for the people and regret when issues like this slip through the cracks. Again I apologize for this incident and hope we can remedy it to the satisfaction of the customer.
Sincerely,
Jerry R[redacted]
Parts and Service Director
[redacted]
RE:CASE #[redacted]In regard to Mr. C[redacted]'s vehicle, ie: his oil leak concern,I did meet with Mr.C[redacted] and did identifyoil collection underthe bell housing. We did have a technicianclean all excessoil off of the engine,add engine oil dye and had the technician roadtest the vehicle, fromthe...
dealership to the [redacted]Shopping center and back.We recheckedthe vehicle with an ultra violet black light and no leak was found.Mr. C[redacted] and I agreed thathe would drive thevehicle for about a week and return to recheck the exact location of the suspectedoil leak. At no time was there any'' stop leak" put into Mr. C[redacted]'s engine.Perhaps the sediment he sees in his oil is a result of the" [redacted]" he asked us to addto his engine, so we did that at his direction.We would be glad to re-inspect the engine again to determine if indeedthere is an oil leak.Should you have any other questions you can call me directly.Sincerely,Jerry R.
From: [redacted] [mailto:[redacted]] Sent: Monday, January 05, 2015 1:49 PM To: [redacted] Subject: ID # [redacted] On 12/29/2014 I attempted to contact complainant by phone to discuss possible options to resolve problem but got no answer, left...
message. I made another attempt to contact complainant on 01/02/2015 and again no answer,left message. Since my attempts to contact consumer, I have not received any messages from her since we received the letter from the Revdex.com. On 12/31/2014 I sent a request to our credit reporting agency requesting the removal of all hard inquiries from complainant's credit report for all three bureaus (Experian, Transunion, Equifax) due to the fact that the reports were run in error. On 01/02/2015 I was informed by the credit reporting agency that they had emailed the consumer a dispute form to be filled out and returned. Our company was also instructed to complete a statement of events on company letter head and submit to reporting agency. Once both forms are received by reporting agency the inquiry should be removed. Sincerely,
To Who it May Concern:RE: CASE # [redacted] We want to apologize for the malfunction of Mr***'s radio, unfortunately [redacted] has an exchange program for audio untis which we have no control over We do have the radio here and have made several attempts to contact Mr***, however, we have had no repoinse back from him.Please feel free to call me directly for any further discussion on this matter.Sincerely, [redacted]
Case# : [redacted] Dear Lorie Sides:My name is [redacted] Bobby [redacted] W [redacted] and I am the General Sales Manager at Windward Auto Sales I was forwarded the email of this complaint on the afternoon of March 13th After being made aware of this complaint and reviewing the complaint the consumer made, I took the weekend to review the paperwork and discuss with our staff involved to see what they also didI attempted to make contact with the consumer the following Monday the 16th in the attempt to reconcile their dissatisfaction and hopes to retain them as a consumer We ended up getting in contact with each other early evening of that Monday to discuss the details and to see if it is even possible to retain his business and clear up any confusion about how we do businessAfter a long and detailed conversation, I was able to clear up all of the confusion on what was discussed and was able to work with the consumer and come to an agreement on what will make them happyThey did agree that they will be okay to use our service department and also have overall positive things to say to anyone they come across that asks them about usHe did make it clear to me that he will have to admit to them that there were some hiccups, but we responding well to his concerns and really to care about our customers being satisfiedWe ended up agreeing on giving the consumer a soft top for their Jeep Wrangler, since that was one of the features he would have preferred the vehicle to haveIt would normally cost the consumer over $to buy and install the soft topWe decided to do this, since there was a breakdown in communicate between our staff and the consumer about what was being submitted as an “offer” to management, versus the customer viewing that initial discussion as an agreementThere was a similar breakdown of communicate between both parties on the priceThe initial complaint by the consumer stated the price was a $off, but it was actually offI also reviewed all documents and everything with writing did state the price and the agreed upon price, which is on multiple documents reviewed and acknowledged by customerThere most definitely was nothing “shady” going on, but clearly there was an honest misunderstanding between what the dealership was willing to agree to versus what the consumer thought he was agreeing toAlthough the consumer did agree that we did go over it multiple times, giving them more than enough opportunities to make us aware of any misunderstandingsThey did not tell anyone about the price being wrong and mentioned he thinks because it was evening time and just wanted to leave We do understand customers don’t like to be at a dealership, but we try to slow it down a little to make sure what happened in this case, does not happenEven after all of this, we did decide to still credit the consumer $500, since according to the customer, he would not have purchased the vehicle had he realized the price wasn’t what he thought it wasIn summary, we decided to give the consumer a Soft top for his jeep valued over $and a $credit back to themWe do understand that a lot can happen and can go on during the purchase of an automobile, which we why we have a thorough process and make attempts to follow that if consumer allows for itWe do also like to complete the entire transaction the same day and have all vehicles prepared for delivery at the time of saleI am happy that we were able to do something and help this consumer out and I do wish it did not have to come in the form of a Revdex.com complaintThe consumer did make me aware that he did that, because he assumed we wouldn’t do much or anything about it as most dealerships tend not to lift a finger unless these things are doneI did assure him that I wish he just came to us directly and similar result would have occurredWe will be making the arrangements to get all these things to the consumer as soon as possibleSincerely, [redacted] (Bobby [redacted] W***General Sales ManagerWindward Auto Sales Inc
Case# : ***This is a response to update what was agreed to since it did get updated after initial email submitted.The customer did decide to go with receiving a check for $instead of receiving a soft topAfterdiscussing the scenario with his wife, they elected to not receive a soft top due to lack of storageThehardtop is too bulky to take off and onThey may end up getting one when they leave the island or at alater dateCustomer came in and collected the check from us March 21stOur phone and in personcontact seemed to be very positive even though the situation the customer went through ended upbeing an unpleasant one, although this complaint doesn’t seem to portray thatWe do appreciate theopportunity to work with the customer to come to some agreement, in the attempt to retain theirbusinessI do hope they still are willing to service with us and mention overall positive things to say inresponse to people they come in contact with when our dealership is brought up in conversationI wasunder the impression that would be a possibility after my discussion with the customer and afterreaching our agreement.*** W***Windward Auto Sales
Complaint: [redacted]
I am rejecting this response because it does not match what we verbally have agreed to. I am waiting for Bobby to call me back once he has approval for the terms we have discussed. I had agreed to significantly less than what I asked for because I have enjoyed the Jeep so far and want to move on from the terrible car buying experience. Before reading his response to you, I agreed to $500 instead of $1000 for the error in the contract, $2000 cash instead of $2500 in dealership incentives, NOTHING for time and gas compensation and the service plan I purchased can be used at any Jeep dealership. After reading his response I know that a written letter is going to be heartless and condescending, the last thing I want.
There are more details in the attached word document.
Sincerely,[redacted]
The vehicle can be brought back to be reinspected. There is no need to replace the tire, possibly the tire sensor is malfunctioning. We will check it at no charge. We are able to check Monday thru Friday between the hours of 8:00AM to 3:00PM. Please let me know when you can make it. As a...
goodwill gesture. If the Pressure sensor is found faulty we will replace it at no expense to you. Aloha; Jerry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
From: [redacted] (mailto:[redacted])
Sent: Friday, September 26, 2014 12:46 PM
To: [redacted]
Subject: case [redacted] MR [redacted]
To whom it may concern,
In response to Mr. [redacted]'s complaint I do understand his frustration. We did not have a key to fit his wheel...
locks the day of the service. The only solution we could find that would give Mrs. [redacted] immediate results was to cut the locks off the vehicle. It would take time, equipment and skill to cut the wheel locks off. Our shop repair rate is $132.50 per hr. The estimate which was given to Ms. [redacted] was 1 hr. of labor which is $132.50 plus $65.00 for a new set of wheel locks. We did replace her tire the day of the service which the total cost is $165.00. Mrs. [redacted] only paid $23.00 because of thecoplimentry benefit we provide to our customers' during oil changes. I feel as a long time professional in this industry there was no unethical decision being made. Since then we did purchase a master wheel lock set for those trucks, so in the future we can provide a faster more convenient option for the customer who loses their wheel lock key. Mrs. [redacted] can reach me at [redacted]. I will have her tire and spare swapped.
Thank you
[redacted]
Aloha,I Bobby W[redacted] has contacted [redacted] about the issue with the Jeep [redacted] and is going to coordinate a way to get his vehicle to our service department. I emailed him my direct contact information to assist with coordinating this, especially since he is currently out of...
country. Bobby W[redacted]General Sales Manager Windward Auto Sales[redacted]
To whom it may concern,To whom it may concern, I apologize for the delay in repairs. I want to clarify [redacted] left a voice mail Monday afternoon about the delay. We should have updated you with the estimate Tuesday AM. Since then the...
estimate has been given to you. We will do everything possible to expedite the repairs of your vehicle. Mahalo, Jerry
I do apologize for
missing the appointment. I do hope you are satisfied now that I did inspect
your vehicle and have it repaired at no charge to you. Please let me know if
there is anything else I can do.
Roman","serif";mso-fareast-font-family:"Times New Roman"">
Thank you,
Jerry
Case# : [redacted]Dear Lorie Sides:My name is [redacted]Bobby* W[redacted] and I am the General Sales Manager at Windward Auto Sales. I was forwarded the email of this complaint on the afternoon of March 13th. After being made aware of this complaint and reviewing the complaint the consumer made,...
I took the weekend to review the paperwork and discuss with our staff involved to see what they also did. I attempted to make contact with the consumer the following Monday the 16th in the attempt to reconcile their dissatisfaction and hopes to retain them as a consumer. We ended up getting in contact with each other early evening of that Monday to discuss the details and to see if it is even possible to retain his business and clear up any confusion about how we do business. After a long and detailed conversation, I was able to clear up all of the confusion on what was discussed and was able to work with the consumer and come to an agreement on what will make them happy. They did agree that they will be okay to use our service department and also have overall positive things to say to anyone they come across that asks them about us. He did make it clear to me that he will have to admit to them that there were some hiccups, but we responding well to his concerns and really to care about our customers being satisfied. We ended up agreeing on giving the consumer a soft top for their Jeep Wrangler, since that was one of the features he would have preferred the vehicle to have. It would normally cost the consumer over $2000 to buy and install the soft top. We decided to do this, since there was a breakdown in communicate between our staff and the consumer about what was being submitted as an “offer” to management, versus the customer viewing that initial discussion as an agreement. There was a similar breakdown of communicate between both parties on the price. The initial complaint by the consumer stated the price was a $1000 off, but it was actually 500 off. I also reviewed all documents and everything with writing did state the price and the agreed upon price, which is on multiple documents reviewed and acknowledged by customer. There most definitely was nothing “shady” going on, but clearly there was an honest misunderstanding between what the dealership was willing to agree to versus what the consumer thought he was agreeing to. Although the consumer did agree that we did go over it multiple times, giving them more than enough opportunities to make us aware of any misunderstandings. They did not tell anyone about the price being wrong and mentioned he thinks because it was evening time and just wanted to leave. We do understand customers don’t like to be at a dealership, but we try to slow it down a little to make sure what happened in this case, does not happen. Even after all of this, we did decide to still credit the consumer $500, since according to the customer, he would not have purchased the vehicle had he realized the price wasn’t what he thought it was. In summary, we decided to give the consumer a Soft top for his jeep valued over $2000 and a $500 credit back to them. We do understand that a lot can happen and can go on during the purchase of an automobile, which we why we have a thorough process and make attempts to follow that if consumer allows for it. We do also like to complete the entire transaction the same day and have all vehicles prepared for delivery at the time of sale. I am happy that we were able to do something and help this consumer out and I do wish it did not have to come in the form of a Revdex.com complaint. The consumer did make me aware that he did that, because he assumed we wouldn’t do much or anything about it as most dealerships tend not to lift a finger unless these things are done. I did assure him that I wish he just came to us directly and similar result would have occurred. We will be making the arrangements to get all these things to the consumer as soon as possible. Sincerely,[redacted](Bobby* W[redacted]General Sales ManagerWindward Auto Sales Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern, Mrs [redacted]'s vehicle has been repaired, We have done everything in power to ensure the repairs were timely and of the highest quality, conforming to the manufactures guidelines. During the repairs a rental car was given to Mrs [redacted] at...
no charge to her. We will always be here for her vehicle's mechanical or maintenance needs. Please let me know if there is anything I can do to help! Aloha,Jerry
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to state that the General Manager who helped to acknowledge the situation was very accommodating and understanding. He handled the situation professionally and was efficient in offering a solution/accommodation to minimize any further stress.
Sincerely,
[redacted]
To Who it May Concern:RE: CASE #[redacted]We want to apologize for the malfunction of Mr. [redacted]'s radio, unfortunately [redacted] has an exchange program for audio untis which we have no control over. We do have the radio here and have made several attempts to contact Mr. [redacted], however, we have...
had no repoinse back from him.Please feel free to call me directly for any further discussion on this matter.Sincerely,[redacted]
I met with [redacted] and Etal [redacted] on May 31st at 11:00 am. They had purchased a used 2013 Dodge [redacted] on August 2, 2015. The ability to safely accommodate their family of seven was the main reason for their purchase. They have experienced numerous, recurring atypical problems with their vehicle....
Their main concern was the lack of dependability and the costs of future repairs.After a lengthy discussion, we came to the mutual agr**ment that it would be appropriate to put a Mopar 5yr/75,000 mile Vehicle Protection Plan on the vehicle. Windward Auto Sales, Inc. agr**d to pay for this as a customer accommodation.As a continuation toward further customer satisfaction, Mr. & Mrs. [redacted] also test drove a similar model vehicle that they agreed would meet their family needs. Once we acquire the exact model desired, we will contact the [redacted]s to determine if trading in their current vehicle would be to their advantage.When asked about the comments regarding the “advice” given to let his [redacted] go, Mr. [redacted] said that he misstated the actual conversation.In conclusion, we believe the [redacted]s are completely satisfied with the outcome of our m**ting and Windward Auto Sales, Inc. will continue in our efforts to satisfy them to the best of our ability.
I apologize for not getting back to Ms. [redacted] as I promised I would. No excuse, but I got tied up with other issues at the dealership and I did not get back to her in a timely manner. We have had some problems on our lot at night and we are addressing those problems right...
now. Please have Ms. [redacted] make a list of the items that were taken from her vehicle and I will be glad to replace them. We are a dealer for the people and regret when issues like this slip through the cracks. Again I apologize for this incident and hope we can remedy it to the satisfaction of the customer.
Sincerely,
Jerry R[redacted]
Parts and Service Director
[redacted]
RE:CASE #[redacted]In regard to Mr. C[redacted]'s vehicle, ie: his oil leak concern,I did meet with Mr.C[redacted] and did identifyoil collection underthe bell housing. We did have a technicianclean all excessoil off of the engine,add engine oil dye and had the technician roadtest the vehicle, fromthe...
dealership to the [redacted]Shopping center and back.We recheckedthe vehicle with an ultra violet black light and no leak was found.Mr. C[redacted] and I agreed thathe would drive thevehicle for about a week and return to recheck the exact location of the suspectedoil leak. At no time was there any'' stop leak" put into Mr. C[redacted]'s engine.Perhaps the sediment he sees in his oil is a result of the" [redacted]" he asked us to addto his engine, so we did that at his direction.We would be glad to re-inspect the engine again to determine if indeedthere is an oil leak.Should you have any other questions you can call me directly.Sincerely,Jerry R.
From: [redacted] [mailto:[redacted]] Sent: Monday, January 05, 2015 1:49 PM To: [redacted] Subject: ID # [redacted] On 12/29/2014 I attempted to contact complainant by phone to discuss possible options to resolve problem but got no answer, left...
message. I made another attempt to contact complainant on 01/02/2015 and again no answer,left message. Since my attempts to contact consumer, I have not received any messages from her since we received the letter from the Revdex.com. On 12/31/2014 I sent a request to our credit reporting agency requesting the removal of all hard inquiries from complainant's credit report for all three bureaus (Experian, Transunion, Equifax) due to the fact that the reports were run in error. On 01/02/2015 I was informed by the credit reporting agency that they had emailed the consumer a dispute form to be filled out and returned. Our company was also instructed to complete a statement of events on company letter head and submit to reporting agency. Once both forms are received by reporting agency the inquiry should be removed. Sincerely,