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Windward Roofing & Carpentry Inc

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Windward Roofing & Carpentry Inc Reviews (1)

Review: We had a roof installed by Windward Exteriors in 2006. A leak was discovered in 2008 and we contacted Windward to fix assuming this was under warranty. [redacted] came by and caulked the area by the chimney flue and he confirmed this in an email. A couple years later the leak re-appeared and we contacted [redacted]. He said he would come by and check it but we didn't get a report that he did. When another contractor, [redacted], came in to check the leak, there was major damage. [redacted] said the roof was not installed properly around the chimney flue. The amount of the damage was $2200.00.

We've sent [redacted] several emails along with the invoice from [redacted] but have not heard back. I have the email trails from the original detection of the leak until the emails recently when the roof leak resurfaced.Desired Settlement: We would like to be reimbursed for the repairs due to the roof being installed improperly.

Business

Response:

Augu** 16,2013

To: **. [redacted],

The Revdex.com

Response to Complaint ID#[redacted] filed, with Better Business Burea

Time line of events: . .

May 17,2006-Customer signs contract with. Windward to replace roof.

July 14,2006-Windward Roofing replaces roof per contract. .

July 23, 2008-Windward contacted by customer regarding a leak around a pipe. We looked at the area and sealed down, shingles in the area of the leak. We did not hear from the customer again and assumed the issue was resolved.

May 2011-Customer moves out of house and rents to tenant (approximate time period). No visible damage at this point. (Per email dated May 9,2013}

July 14, 2011-Warranty expiration.

March 21,2013-Email from customer staling that is leaking again in the same area.

March, 2013-Windward schedules to look at 2x but is rained out.

May 9. 2013-Customer sends email saying she has contractor ([redacted]) at house and this is what needs to be repaired :roof is rotten inside attic area, few beams of wood need changing.bathroom needs to be regrouted and treated for mould,some parts of drywall on bathroom ceiling and walls need to be replaced as well. Closet ceiling in MBR is rotten and needs to be replaced. Quoted co** of S2,200.

May 10,2013-Contractor ([redacted]) on site fixing issues described above.

Response:

\. Warranty expired July 14,2011.

2. Original scope of work (Email May 9, 2013) appears to likely be primarily associated either with improper bathroom exhau** ventilation or no ventilation in conjunction with a tenant who takes many hot showers. An intermittent drip from a roof leak would not cause this type of damage and was NOT observed when the owner began renting the property.

3. The contractor who was brought in to evaluate AND complete the repairs is NOT licensed by the MD Home Improvement Commission per MD Home Improvement Commission employee, [redacted]. Per MD law; caulking, painting, drywall, and roofing all fall under the license requirement. This calls into question the experience of the individual performing the evaluation.

4. The original scope of work as defined in owner's May 9,2013 email was quoted at $2,200 for materials and labor (changing beams of wood, grouting bathroom, treating for mold,

dry wall,paint and roofing repairs). The [redacted] invoice that was sent to us was for $2,200 of roofing repairs. The repairs as described in the invoice would likely be billed ai $250 at most. This discrepancy calls into question the invoice in its entirety.

Consumer

Response:

[To assi** us in bringing this matter to a close, you mu** give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

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Description: Roofing Contractors

Address: 23011 Davis Mill Rd, Germantown, Maryland, United States, 20876

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www.windwardexteriors.com

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