Windy City Quality Foods, Inc.

We are sorry that you are not satisfied with your purchase We would be more than happy to exchange it Please email customer service at customerservice*** You had emailed us immediately asking us for an exchange because you felt the good was freezer burned
The reason we guarantee our product for months is for this reason We will be more than happy to exchange your product for you We are not sure that after you felt it was freezer burned you would still go ahead and cook some Please allow us to exchange this for you so that you have a better opinion We only do exchanges on product that has been opened and used Thank you for your valuable feedback

Initial Business Response /* (1000, 5, 2015/05/28) */
We would be more than happy to exchange your product if there is something wrongYes, we have talked to you and told you we would call back and yes we haveWe left another message as early as yesterday and no one returned our callAt this
point an exchange is the only option we have left because the product needs to be returned to us unopened and untouched immediately for a full refundWe did nothing at all to justify a chargeback or Revdex.com complaint and have attempted to take care of thisPlease call us after you eat it and let us know if there are any issues with your product
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called back this morning and left a voice mail at 10:with*** againYesterday was the the only time he has ever called me besides on the 12thAll the other times I called and left messagesDays were 5-at 12:30, 5-at 11:50*** said would call back in a day or two never didCalled back 5-at 2:05, called again 5-at 1:left another messageDon't want productIt's not open, still sealedCome get it, credit me
Final Consumer Response /* (4200, 11, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You have not tried to help at all in this matterIt took days to get someone to call backI already told you I don't want your product so stop telling me to try it!! Your policy is to notify you within 72hrsI notified you in less than hrs if you wish to cancel your orderFollow through with your procedure and take your product back and credit meJust because you don't like my reason for returning it doesn't me you can treat your customers this wayIf you would have called me back in two days like you originally said you would on the 12th this would have been taken care of and I wouldn't be hearing "at this time"Unless that is how your company worksAny other merchant accepts returns with no problemI've worked in customer service for years and this service is by far the worst
Final Business Response /* (4000, 16, 2015/07/15) */
Per*** alleges full refund was given today July 15, in the amount of $

We are sorry you feel the way you do We did nothing wrong except cash your check legally immediately There is nothing wrong with that I asked you when I could pick the product up & you said to deal with your husband When I did talk to him the solution was to keep the product and move on We have been responsive to every type of communication from you within minutes Unfortunately we have a handful of complaints over the last years but after adding hundreds of new customers every week we realize that all happy customers just don't take the time to comment on their experience Anyone that becomes a new customer we are more than happy to share a few happy customers with them We feel that we have done all we can do and nothing else can be done with this Have a great day!

Initial Business Response /* (1000, 5, 2015/06/03) */
We are sorry that you're unhappyIf the number for *** did not work I think it is because it was disconnected because he did not pay his billYou have the contact information for the company so I don't think that he was trying to leave you
no way to get a hold usWe told you when you first called we would come pick it upWe have attempted a number of times to pick it up and no one has been availableI talked to you yesterday when you told me that you assumed that it was grass fed because there was grass on the box and told you that at this point all we would be willing to do is an exchange and you asked me for whatI told you we would bring what we had for you to pick what you would likeThat is what we will doWe will not just refund money weeks later
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement made about attempting to pick up the product is a blatant lieI am home with kids and have been since the purchase dateI called to return the product as soon as the truck leftThe delay in returning it was because no one would call me back after leaving messages on the corporate phone numberNo one answers the main numberRevdex.com try calling itPlease
I never ever said I assumed it was grass fed from the picture, I was told this by the repWhether it is grass fed or not is totally irrelevant to the case nowI just want a credit and I want this meat out of my freezer
Final Business Response /* (4000, 9, 2015/06/08) */
The product needs to be returned to us unopened within business days or per the *** we can not take it backWe would be happy to swap the product out for you
Final Consumer Response /* (4200, 11, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted to return the product as soon as the truck leftIt was not my fault that I was not able to return the productI tried calling many numbers to contact the rep who left a bad numberI left messages on the company phoneI am willing to submit my phone records to prove I made at least calls in the first hoursI do not want this meat and I do not want any of the processed meats you sellI really do need to get this meat out of my freezerI am going to write to the Illinois Attorney General, *** office if we can't resolve this soon

Initial Business Response /* (1000, 5, 2015/04/27) */
This product has been exchangedThere were major weather problems and we are sorry that it took a couple days to switch out the product
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
I did receive an exchange after my original postI had asked for a refund which I was told by the original salesman I could have if I did not like the productI was told by the other man who showed up that they dont give refundsI had texted earlier that day that if it wasn't possible to have a refund that I wanted filets to replace the other meatWhen he showed up it was almost pmHe made me uncomfortable by asking to come in my homeI was in a rush to have him leave so I didn't look at what he gave meI assumed it would be what I
asked forIt was notAll in all, very unsatisfiedI would neverr recomend this company to anyoneI stand by my first postNot a good product
Final Business Response /* (4000, 9, 2015/04/30) */
I am very sorry you are not satisfiedI was very clear and opened and showed you the product that we gave you in exchange for the food we picked upYes, I communicated with you about the horrible tornado/rain storm that night and did not arrive until P.Mand you were ok with thatYes, I did ask you if I may step inside because it was down pouring outsideI am very sorry you were uncomfortable although it did not seem that wayWe hope that you give the food a second chance becasue we are sure that you will be satisfied

Complaint: ***
I am rejecting this response because: I find it interesting that Mr*** has yet to make ANY attempt to make this right with the customer. As you can clearly see with his repeated responses, he accepts absolutely no blame whatsoever with ANY of his customer complaints (take a good look at all of them, including his online reviews). All this man knows how to do is make excuses and blame customer after customer. Mr***, please apologize for your horrible customer service and make things right - otherwise, the Revdex.com complaints will be the least of your worries. I have also contacted the Illinois State's Attorney's office and will also be contacting NBC Responds Chicago.
Sincerely,
Kimberly *** ***

We went to this place of business because we had someone buy from us that worked here before.  We simply asked her if she liked steaks.  We negotiated a better deal for her to afford it & for us to earn another customer.  We left the product on the spot & told her we would...

cash the check personally to save more money on processing fees & we were not asked to hold the check for any certain amount of days.  We always have sales insentives for our reps to generate a high volume of sales.  The only reason we went back is because the check was written wrong and needed to be fixed.  When we went back to replace the check another gentlemen wanted to see what we were doing and also purchased.  We then gave her some free product for referring a customer.  If she felt high pressured at all she had 3 opportunities & a lot of people around to change her mind.  After talking to her husband he said they would keep the product & considered this satisfied.

Initial Business Response /* (1000, 5, 2015/08/17) */
We are very sorry that you are not completely satisfied with your purchase. We do have a 100 % guarantee for 12 months on all food. We get our shipments in every week and they are all USDA inspected. We do not have any phone calls or emails...

regarding this so please email the company directly at [email protected] to get this product swapped out for you. Thank you.

Refund is only owed when products are purchased in home and returned unopened and untouched within 3 business days.  Once the product is opened and cooked we can only exchange it for 12 months.

The customer & us have been emailing back & forth & this is resolve.

We are sorry that you were dissatisfied.  We do have a lot of customers but regardless if you're not happy we would like to honor our 12 month gurentee.  We do not offer refunds.  We have never even received a call or email to be given the chance to make you happy.  We look...

forward to hearing from you.

Initial Business Response /* (1000, 5, 2015/07/30) */
We tried to get a hold of you at the number you gave us a couple of times. We are sorry for any trouble it has caused your family. Please email us @ [redacted]@windycityqualityfoods.com with your name & full address & that you would like...

the check for $150 & we will take care of it right away. Thank you.

Complaint: [redacted]
I am rejecting this response because:  This is not true.  The [redacted] has verified that this is not true.  I am due and will pursue a full refund and you can have all of your goods back with the exception of 1/2 bag of freezer burnt shrimp and two very small fillet mignon steaks.  Please check with the [redacted] and let me know when and how I will receive a full refund of the $300 that I paid you.  I have and will continue to pursue all legal steps for the refund that is 100% due to me if you refuse to resolve this matter with the Revdex.com who's logo is on your vehicle or it was on the day I wrote you a check.  Based on the way you parked, I am sure this will be visible on our buildings security system.  I am not looking for anything that is not due to me and your 10 days to refund my money are quickly passing (again, check the law).  If you are counting weekends as business days, you have until tomorrow.  You should review and contact the [redacted] on my rights as a consumer.  I have and I intend to receive my money back.  It should not have taken this much effort.  How and when can I receive my money?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They do not offer refunds and I certainly don't want any more poor quality meat from them so I guess I'll just throw it in the garbage.
Sincerely,
[redacted]