Wine Mine, The (Hunterhorn)(See Wine Kitz)

Revdex.com:At this time, I have not been contacted by Willman Service regarding complaint ID [redacted] .Sincerely, [redacted] PS - They have continually ignored my phone calls or any response to this matter

Revdex.com:At this time, I have not been contacted by Willman Service regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Willman Service regarding complaint ID [redacted].Sincerely,[redacted]  PS - They have continually ignored my phone calls or any response to this matter.

The service call as I recall is as follows: [redacted] called Willman Service for a dryer repair and insisted that we bring what is called a converter. ...

I ordered it and a few days later when it came in I sent Michael the repairman out with it.  He stated that she did not need the part because the gas valve was turned off leading to the dryer.  He turned it back on and the dryer heated perfectly.  The customer called a few days later and said that the dryer was not heating.  When Michael returned he noticed that there was a broken ignitor that wasn't broken on the first visit.  The customer stated that the dryer may have been moved because there was work being done in the house and the dryer was moved.  When Willman Service attempted to order the correct part, the customer was very upset and wanted her money back.  The policy with Willman Service is that the service call is warrantied for 90 days on the same appliance.  The customer did not give us the opportunity to continue the service with no extra charge and demanded her money to be returned.  She was extremely rude and would not understand that we were not at fault and refused to allow us to return under the same service call.  She then called her bank and demanded the charge be credited back to her account.  Willman Service has been in business since 1932 and stands behind our work and would gladly have corrected this if given the chance. ----- Original Message -----