Customer bought truck in Jan 31, 2014 Customer stated: That he had a mobile service performing work;l on his truck, and the mobile service was not able to repair the truck. Mileage was at 109,913. Truck had the 'check engine light on' . Ran the diagnostic, found out :...
"Technicians notes: (Technician found the following items. Perform diagnose with Ford software-----found fault code---P0401----EGR insufficient flow detected------removed EGR valve and inspect intake manifold and passages for carbon deposit----has carbon deposit---Recommend remove intake manifold for carbon clean up.) Customer authorized to have the intake manifold removed and cleaned.The truck was finished and picked up on February 13, 2014.Received a phone call on February 18, 2014, that the check engine light is on again. (NOTE: 2,785 miles later.) As a courtesy, we did not charge any check out or inspection, we found a broken intake hose, that was not broken or replaced on the previous work. he waited and we finished the work in less than an hour.We received a phone call again on October 30, 2014 at 120,012 miles (NOTE: 7,314 miles later) . Engine have no power and smoking, (white smoke), we recommended him to have the truck towed in.We performed an inspection, and technician found the following: Technician found the following items....started engine... confirmed customer concern white smoke.....coolant 2 gallons low.. added water to top off.....checked coolant pressure cap.. failed recommend replace coolant cap...... pressurized cooling system... not holding pressure... Noticed excessive water coming from muffler weep hole...did EGR cooler leak test.. applied vacuum to cooling system... not holding vacuum..test failed..... recommend remove EGR cooler for testing...... NOTE... fuel leaking from right rear top of engine...cannot determine cause due to limited access..We recommended to Replace exhaust gas recirculation cooler and the cooling system expansion tank. which was done. The truck was finished November 5, 2014.All the work is warranty for 24 months unlimited miles.We have not received any information on how the shop in Camarillo repaired his truck as according to manufacturers specifications. He only said that it was fixed but he never gave us any information on how they had fixed an item under warranty.The customer contacted us after the facts, and we do not understand why the truck was not brought back to us for warranty work or contacted us before the shop in Camarillo took two weeks to accomplished an warranty. The customer also stated that he had a WHOLE BUNCH of other items done for his truck that had no relation to the break down due to the Exhaust gas Recirculation cooler.The estimate from the Camarillo shop was never received by us so we were not able to respond and verify anything. We don't know if the customer informed the other repair shop that the truck was under warranty.Mr. B[redacted] only told us that he approximately put 5,000 miles on his truck since he was at our shop back in November 5, 2014.Actually 5,500 miles. We have asked the customer to file a complaint with the Bureau of Auto Repair and they will do an investigation and determined if we have performed an "band aid" to the truck.We also found out that the customer was never charged for the Exhaust Gas Recirculation cooler, even though we purchased it from the Ford and installed the new one into his truck, we still have HIS old one.
Customer bought truck in Jan 31, 2014 Customer stated: That he had a mobile service performing work;l on his truck, and the mobile service was not able to repair the truck. Mileage was at 109,913. Truck had the 'check engine light on' . Ran the diagnostic, found out :...
"Technicians notes: (Technician found the following items. Perform diagnose with Ford software-----found fault code---P0401----EGR insufficient flow detected------removed EGR valve and inspect intake manifold and passages for carbon deposit----has carbon deposit---Recommend remove intake manifold for carbon clean up.) Customer authorized to have the intake manifold removed and cleaned.The truck was finished and picked up on February 13, 2014.Received a phone call on February 18, 2014, that the check engine light is on again. (NOTE: 2,785 miles later.) As a courtesy, we did not charge any check out or inspection, we found a broken intake hose, that was not broken or replaced on the previous work. he waited and we finished the work in less than an hour.We received a phone call again on October 30, 2014 at 120,012 miles (NOTE: 7,314 miles later) . Engine have no power and smoking, (white smoke), we recommended him to have the truck towed in.We performed an inspection, and technician found the following: Technician found the following items....started engine... confirmed customer concern white smoke.....coolant 2 gallons low.. added water to top off.....checked coolant pressure cap.. failed recommend replace coolant cap...... pressurized cooling system... not holding pressure... Noticed excessive water coming from muffler weep hole...did EGR cooler leak test.. applied vacuum to cooling system... not holding vacuum..test failed..... recommend remove EGR cooler for testing...... NOTE... fuel leaking from right rear top of engine...cannot determine cause due to limited access..We recommended to Replace exhaust gas recirculation cooler and the cooling system expansion tank. which was done. The truck was finished November 5, 2014.All the work is warranty for 24 months unlimited miles.We have not received any information on how the shop in Camarillo repaired his truck as according to manufacturers specifications. He only said that it was fixed but he never gave us any information on how they had fixed an item under warranty.The customer contacted us after the facts, and we do not understand why the truck was not brought back to us for warranty work or contacted us before the shop in Camarillo took two weeks to accomplished an warranty. The customer also stated that he had a WHOLE BUNCH of other items done for his truck that had no relation to the break down due to the Exhaust gas Recirculation cooler.The estimate from the Camarillo shop was never received by us so we were not able to respond and verify anything. We don't know if the customer informed the other repair shop that the truck was under warranty.Mr. B[redacted] only told us that he approximately put 5,000 miles on his truck since he was at our shop back in November 5, 2014.Actually 5,500 miles. We have asked the customer to file a complaint with the Bureau of Auto Repair and they will do an investigation and determined if we have performed an "band aid" to the truck.We also found out that the customer was never charged for the Exhaust Gas Recirculation cooler, even though we purchased it from the Ford and installed the new one into his truck, we still have HIS old one.