The property owners' concerns are correctOur service tech neglected to return the equipment in a timely manner which caused the system to fail the County InspectionThe property owner contacted us with this informationWe installed the equipment at that point and acknowledged responsibility for this and agreed to reimburse the property owner for the County reinspection feeThis was the agreement and our full intentionUnfortunately, somehow it fell through the cracks and we did not get the refund sent outThe refund check has now been sent to the property ownerThis was an honest over site and unfortunate set of circumstancesWe do apologize to the customer for the inconvenience and would like to extend their service policy for one additional year at no charge to the customer if that is acceptable Tony Rutledge Winelco Inc
The property owners' concerns are correctOur service tech neglected to return the equipment in a timely manner which caused the system to fail the County InspectionThe property owner contacted us with this informationWe installed the equipment at that point and acknowledged responsibility for this and agreed to reimburse the property owner for the County reinspection feeThis was the agreement and our full intentionUnfortunately, somehow it fell through the cracks and we did not get the refund sent outThe refund check has now been sent to the property ownerThis was an honest over site and unfortunate set of circumstancesWe do apologize to the customer for the inconvenience and would like to extend their service policy for one additional year at no charge to the customer if that is acceptable Tony Rutledge Winelco Inc