Winferno Software

We charge all customers days prior to the expiration dayNowhere in the terms we say we would auto-charge the card during the last days before expiration.Automatic Renewal: Before the subscription for your software expires, Winferno Software will use the credit card information on file to automatically renew your subscriptionYour card will be charged the current subscription rate at the time of renewalYou can turn off Automatic Renewal from your account page (immediately accessible after placing your order or any time from the home page)You may also turn off this feature by calling our customer support during business hoursHere is more info on the overdraft fees: [redacted] Again, you need to contact your bank institution directly to dispute the overdraft fees.Regards,Winferno Software Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I believe we have addressed your complaintYou have received a refund and the subscription was canceled.There is nothing more to addIt is up to Revdex.com now.Regards,Winferno Software

1) The customer contacted our support today and we have refunded the auto-charge as well as canceled the annual subscription, so they will NOT be charged automatically next year.2) The customer had accepted the software terms last year while making the purchaseThe terms explicitly stated that they
are buying an annual subscription and can cancel it anytime by contacting our support3) The customer is responsible for managing their bank account balance to avoid overdraft fees.We are not responsible for the overdraft fees the customer claims we have to provideThey need to contact their bank institution and argue about the fees directly with them.Regards,Winferno Software

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***OK, it's up to the Revdex.com now
Regards,
*** ***

Dear Mr*** *** ***, It is true, you were charged for additional licenseThe problem is, you placed three orders originally and we cannot tell on our end whether you have three computers and need all three licenses or you made a mistakeIt is customer’s responsibly to contact us within days
and request a refund in case it was a mistake order (duplicate)See our refund policy hear: *** No company in the world will issue you a refund for the past two years for the order you placed as a mistakeSuch practices do not exist on this planet; our system and bank we work with do not allow refunds over daysNevertheless, we understand how you feelAs a courtesy, we extended the subscription for three licenses till 2-Feb You can always check the expiration date and renew the program by clicking on the version number link at the top-right of the Winferno Registry program windowRegards, Winferno Software

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. They were not supposed to auto debit my account earlier than 30 days prior to the original order date of 9/19/2015. The auto debited my account on 8/13/216.  I require the $60.00 insufficient fund total , caused by their early auto debit, to be given back to me. If Winferno had auto debited the money on the 19th of August, the money would have been in the account and no insufficient fees would have been charged.. 08/13/2016Debit Card W/D:DEBIT CARD [redacted] MADate 08/13/16 [redacted]($19.99)
Regards, [redacted]

We charge all customers 37 days prior to the expiration day. Nowhere in the terms we say we would auto-charge the card during the last 30 days before expiration.Automatic Renewal: Before the subscription for your software expires, Winferno Software will use the credit card information on file to automatically renew your subscription. Your card will be charged the current subscription rate at the time of renewal. You can turn off Automatic Renewal from your account page (immediately accessible after placing your order or any time from the home page). You may also turn off this feature by calling our customer support during normal business hours. Here is more info on the overdraft fees:[redacted]
Again, you need to contact your bank institution directly to dispute the overdraft fees.Regards,Winferno Software Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It's now conveniently 37 days. The person I spoke to on the phone stated "within 30 days". I still require the $60.00 in bank fees.
Regards,
[redacted]