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Wing, Hoof, and Paws

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Reviews Wing, Hoof, and Paws

Wing, Hoof, and Paws Reviews (2)

The owner of the Wing Hoof and Paw ([redacted]) still owes us $96 for uncompleted dog walks. She is not responding to emails or calls. [redacted] owns the company "Wing Hoof and Paw" and was paid in advance to walk our two dogs. My wife,[redacted], paid her in advance for walks while she went out of town and I was planning to take a trip. I returned home early and noticed that [redacted] did not walk the dogs on 24DEC14 when she agreed to walk them. When my wife asked her why she missed the walk, she stated she didn't have it on her calendar. I have never met [redacted] before, but on 26DEC14, [redacted] came to walk the dogs and I happened to be home and asked her how the walk went with the dogs. She was extremely rude when I asked the question and assumed that she was angry that I told my wife that she didn't come one day and caught her trying to cheat us. She began cussing me out and told me that her time was valuable as well as telling me things were better before I returned from my deployment to Afghanistan. Since she decided screaming and cussing at me which was completely unprofessional and frightening, I told her she was not allowed back on our property. She was acting mentally unstable very aggressive in her manner. [redacted] confirmed with my wife in her only response via email that she refused to pay the remaining balance because I "Banned" her from coming back to the house. She also threatened to call the Sheriff on my wife if she continued to email her for the refund claiming my wife was harassing her and I was lucky that she didn't call the Sheriff for "Verbally" threatening her on 26DEC14, which was completely false. I am sure that if I did actually threaten her in any way, she would have called the Sheriff to avoid paying any money back. I emailed [redacted] on 13JAN15 stating that we were going to small claims court and make negative reviews based on the facts if she doesn't make an attempt to refund us the money she owes us by 26JAN15, we would start the process to get a refund. I called [redacted] 22JAN15 at (919)[redacted] and she answered. As soon as I stated who I was, she hung up. We have asked for a check for the remaining balance for $96. (8 walks at $12 each) Thank you.[redacted]Desired SettlementWe have asked for a check for the remaining balance for $96. (8 walks at $12 each)

Owner was contracted for 6-overnight care. She did not stay the night, left my dog alone for 2 nights & cashed the check for services never provided.After previous stays at my house earlier this year, I had sneaking suspicions that the owner of Wing, Hoof & Paws, Meredith Elkins, was not staying overnight at my home, as requested, agreed to and paid for. To prove my nagging feeling wrong, I purchased an in-home security camera, totally legal in the state of North Carolina. From 8/5/15 - 8/12/15, Meredith had agreed to provide in-home care, including overnights, to my dog, as well as shuttle her back/forth to dog day care a few days during her stay. The total cost of service was for $190 paid via check when I left. You can imagine the shock as I watched for 2 nights (Wed. 8/5 & Thurs. 8/6) that she did not stay over night and provided minimal daytime care. My dog was ALONE with no one in the house for 2 nights! What's more, when I asked her how the dog was she would never answer directly - just provide a vague commentary. One time she said the dog was "Fine! Snoring," and at that VERY moment, I was looking at the apartment, and she weren't even there! Even more shocking and disturbing, was when I watched Meredith on the morning of day 3 (after the 2nd night alone), as she walked in to my home, leashed up the dog and walked right out to day care - NEVER feeding or giving my dog her medication. Not only was she left alone overnight, she was not fed. Disgusting!By this time, I had contacted my day care to have them board my dog for the reminder of my trip and have Meredith surrender her key. This was 4 days before I was supposed to come home. The last punch in the face was the fact that Meredith then had the audacity to cash the check for the full amount of services - $190. Not only did she not provide safe, caring and truthful services and left my dog alone for 2 nights, and a morning without food (I'm not sure if more), but she took money for services she did not even provide (Sat-Tues) after dropping her off at dog day care on Friday morning.To boot, I have ALL of this on film and photos.I've requested $100 or the $190 back - again for services not provided. Based on the fact that she failed to care for my dog under our agreement and left her alone for two nights, I think I should get the FULL amount returned. Knowing her character, she will not. Not only did lose the $190, I also had to incur $270 in additional boarding costs since I had to come up with alternative care since she was not staying overnight and monitoring my dog's safety.DO NOT PUT THE SAFETY AND SECURITY OF YOUR ANIMAL IN THIS WOMAN'S HANDS!!!! She is a cheater, thief and despicable caretaker.Desired SettlementI would like everyone to know that they should not put their animal in her care. She neglected and put the safety of my dog in jeopardy. I'm also seeking at minimum $100 of the $190 for services not provided. Based on the fact that she failed to care for my dog under our agreement and left her alone for two nights, I think I should get the FULL amount returned based the fact that by not caring for my dog I was forced to find alternative care, she did not provide any services for the remaining 4 days. Yet she stole the money from me and paid herself. I think $100 is more than fair. Again, based on her treatment of animals and her character, I don't expect her do do the right thing and return the money.

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Description: Pet Sitters, Animal Rescue Companies

Address: PO Box 1054, Carrboro, North Carolina, United States, 27510-1054

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