WING-STOP

Initial Business Response / [redacted] (1000, 5, 2017/01/09) */ RE: Case #XXXXXXXX: Manila [redacted] To Whom It May Concern: [redacted] has visited Calumet Laundromat frequentlyEvery time she has washed or dried her laundry with us there seems to be a problem with the piece of equipment she is using and she demands a refundThe last time she was in washing her laundry, she was raising a sceneTwo customers witnessed her yelling at our attendantShe was using foul language and disrespecting our businessShe does this every time she comes inIn other words, she is looking for a free wash or dry This last incident she was using a wash machine that cost [redacted] per washUnfortunately no one saw her put any coins in the washerThe female began yelling and screaming at our attendant that the washer did not startThere was a young gentleman that had just used the same exact washing machineHe stated that he put his laundry in the machine, put [redacted] in the coin slot and the machine started right up and continued with a complete washHe looked at her and said it worked for meThe machine had been used before she came in and after she left with no problems at allWe had no reports that the machine the female was using was not working properly from 81.00am to 8:00pm., only her one outburst Our washers and dryers are new and hi-techEach washer counts down the price by [redacted] cent increments as the coins are put inOur store policy is no refunds until the machine is checked out by our full time serViceman While the female was verbally abusive to the attendant and made sure everyone in the laundromat heard her the attendant was trying to tell her that she would give her a store credit for [redacted] The female refused and stated she was going to contact the Revdex.com, as she has done during previous visits The machine is working and has been as it was when the female was in to do her laundryWe have had no complaints or comments about this washing machine or any other machines in our la undromat If the female agrees to never wash or dry at our laundromat again, we will give her [redacted] for a machine that was in perfect working conditionWe have been in business for years and do not like to lose customers but we will make an exception with this femaleThis is not the first time this female has done this and I am sure it will not be the lastThis female complains every time she comes inWe do have security cameras in the laundromatOur security cameras shows the female was just standing by the machine doing nothing Calumet Laundromat Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never complained about any machine taking my money until nowI have been coming to her company for months and never had an issueI politely asked the attendant on duty and she told me very rudely that she will not check the machine because she would not lose her moneyI had agreed if it was my fault because it was over loaded as she stated, then I would be ok with that and give her the money back; she declinedSince she she stated that there are cameras on the premises, well it will show I did place [redacted] in her machineAlso, no one admitted to using the machine, but the attendant on duty; who said she was the ownerI would gladly accept my refund of [redacted] and never wash there againI will not patronized a business that is so dishonest that you will lie on an official reportNot only lie but assassinate my character! Final Business Response / [redacted] (4000, 9, 2017/01/23) */ To Whom It May Concern: It is most unfortunate that [redacted] is not being truthfulShe never spoke to the owner of Calumet LaundromatOur employees would never claim to be the owner of the laundromatAlso, [redacted] never agreed that the problem could have been her faultIf that was the case, it should have been stated in her first correspondence to youCalumet Laundromat wants it noted that there was a customer there that told [redacted] he had just used the same washing machine she was trying to use and he had no problems at all Sharnis [redacted] can come into Calumet Laundromat Monday through Thursday between 10-to pick up her [redacted] refundThe owner will be there to give her the refund personallyOUr employees will not be allowed to give her the refundA receipt of receiving her refund will need to be signed Calumet Laundromat Final Consumer Response / [redacted] (2000, 11, 2017/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have fulfilled my request for a full refund

Initial Business Response /* (1000, 5, 2017/01/09) */
RE: Case #XXXXXXXX: Manila *** To Whom It May Concern:
*** *** has visited Calumet Laundromat frequentlyEvery time she has washed or dried her laundry with us there seems to be a problem with the piece of equipment she is
using and she demands a refundThe last time she was in washing her laundry, she was raising a sceneTwo customers witnessed her yelling at our attendantShe was using foul language and disrespecting our businessShe does this every time she comes inIn other words, she is looking for a free wash or dry
This last incident she was using a wash machine that cost *** per washUnfortunately no one saw her put any coins in the washerThe female began yelling and screaming at our attendant that the washer did not startThere was a young gentleman that had just used the same exact washing machineHe stated that he put his laundry in the machine, put *** in the coin slot and the machine started right up and continued with a complete washHe looked at her and said it worked for meThe machine had been used before she came in and after she left with no problems at allWe had no reports that the machine the female was using was not working properly from 81.00am to 8:00pm., only her one outburst
Our washers and dryers are new and hi-techEach washer counts down the price by *** cent increments as the coins are put inOur store policy is no refunds until the machine is checked out by our full time serViceman
While the female was verbally abusive to the attendant and made sure everyone in the laundromat heard her the attendant was trying to tell her that she would give her a store credit for *** The female refused and stated she was going to contact the Revdex.com, as she has done during previous visits
The machine is working and has been as it was when the female was in to do her laundryWe have had no complaints or comments about this washing machine or any other machines in our la undromat
If the female agrees to never wash or dry at our laundromat again, we will give her *** for a machine that was in perfect working conditionWe have been in business for years and do not like to lose customers but we will make an exception with this femaleThis is not the first time this female has done this and I am sure it will not be the lastThis female complains every time she comes inWe do have security cameras in the laundromatOur security cameras shows the female was just standing by the machine doing nothing
Calumet Laundromat
Initial Consumer Rebuttal /* (3000, 7, 2017/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never complained about any machine taking my money until nowI have been coming to her company for months and never had an issueI politely asked the attendant on duty and she told me very rudely that she will not check the machine because she would not lose her moneyI had agreed if it was my fault because it was over loaded as she stated, then I would be ok with that and give her the money back; she declinedSince she she stated that there are cameras on the premises, well it will show I did place *** in her machineAlso, no one admitted to using the machine, but the attendant on duty; who said she was the ownerI would gladly accept my refund of *** and never wash there againI will not patronized a business that is so dishonest that you will lie on an official reportNot only lie but assassinate my character!
Final Business Response /* (4000, 9, 2017/01/23) */
To Whom It May Concern:
It is most unfortunate that *** *** is not being truthfulShe never spoke to the owner of Calumet LaundromatOur employees would never claim to be the owner of the laundromatAlso, *** *** never agreed that the problem could have been her faultIf that was the case, it should have been stated in her first correspondence to youCalumet Laundromat wants it noted that there was a customer there that told *** *** he had just used the same washing machine she was trying to use and he had no problems at all
Sharnis *** can come into Calumet Laundromat Monday through Thursday between 10-to pick up her *** refundThe owner will be there to give her the refund personallyOUr employees will not be allowed to give her the refundA receipt of receiving her refund will need to be signed
Calumet Laundromat
Final Consumer Response /* (2000, 11, 2017/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have fulfilled my request for a full refund