Wingate by Wyndham Gillette

If this gentleman thinks that I am not being sincere when I say these things then I am done with thisHe was offered another room and he didn't take it Yes my maintenance man was not there at 12:00am The decsion should have been to move to another room.I wouldn't have put my family through it and neither should he

Gradlying B*** Wingate By Wyndham GilletteCliff Davis Drive Gillette, WY Revdex.com S County RdSte 100Fort Collins, CO 80528To Whom It May Concern: First of all I would like to express my condolences to [redacted] and his family for his loss this is the most critical thing at this, timeMy main concern when Mr [redacted] stayed with us was the comfort of him and his familyYes I do agree that the unit was not in the best working condition at that timeIt has recently been fixedRegardless the main issue was my reasoning as a General Manager was to put the Mr [redacted] in the best possible position to get a good nights restIt might have taken the family a little bit more time to move across the hall to a more comfortable situation and the situation warranted this moveThis is not what Mr [redacted] wantedThis should be a non issue but it isHim and his family never should have been in that situationIt would have taken minutes to move him and his family to a nice and comfortable roomThis is what I doAs I said my condolences for his loss and I do appreciate his businessIf you have any questions or concerns feel free to give me a call or send me an e-mailSincerely, Gradlying B***General ManagerP: 307.685.2700F:

[redacted] Dear Revdex.com, After a trying to get a hold of Mr [redacted] I was finally able to do so Mr [redacted] and I had a good conversation regarding the situation I explained to him that once the reservation is made online and it has a specfic rate code there is nothing that I can doThe $is an average for these days and if you check out early there is a penalty So it went to the Wyndham corporate office and they were able to settle the dispute I asked Mr [redacted] if everything was settled and he said that it wasI feel that the situation is taken care of and nothing further need to be done Sincerely, [redacted] Wingate by Wyndham Gillette, WY tel fax [redacted] www.gillettewingate.com

[redacted] MrPollock, I have received your second letter regarding this complaint So what I did was to put in another call to Mr [redacted] regarding the situation I am a firm believer if two gentleman can sit down and discuss their differences a resolution can be made That was my intention regarding this complaint I called Mr [redacted] for the second time and told him who I was At that time he hung up on meI thought maybe we might have gotten disconnected so I called back and got the voice mail I do acknowledge Mr [redacted] 's concerns he felt that that he had been overcharged The situation is that the cost of the room is based on an average so within the three days the average is $The stipulation for this Rate Code SPis that you must stay nights So if you don't stay the nights it automatically goes back to the rate of the day I spoke with Wyndham Headquaters and they explained to me that the situation was taken care of by them and that is what I asked Mr [redacted] the first time I spoke with him If the situation had been taken care of? He explained to me that they had taken care of this situation and I thought everything was goodToday I was going to see if there was anything else that I could for him but was unable to get that far I do want to keep the lines of communication open because that is the right thing to do Sincerely, [redacted] [redacted] Wingate by Wyndham Gillette, WY tel fax [redacted] www.gillettewingate.com

Complaint: [redacted] I am rejecting this response because an offer was NOT made to move us across the hall to another room and that it would take 5 minutes. This statement is disingenuous at best. The fact remains we requested assistance due to an A/C repair problem, followed instructions that were given to us to correct the A/C unit which only worked for a few minutes, and then around 11pm/midnight when we asked for help (because the unit was not working properly) we were told the repairman or person from engineering who was supposed to be on call had taken a sleeping pill and it would be unsafe to drive and correct the problem. Marginalizing, trivializing or making it sound like we were unreasonable hotel guests is not going to fly here. Just own up to what happened, so we can move on. Regards, [redacted]

Complaint: ***
I am rejecting this response because: The response by the manager is unacceptableFirst of all he only asked me if the main office contacted me, he did not elaborate on anything else. Attached is the confirmation e-mail I received after booking my hotel room on 8-9-2014 with a confirmation number and states a charge of $a night for roomsWhen we arrived the front desk lady could not accept this confirmation and she stated she had to talk to manager the next dayThere is no were in this confirmation that $is an estimated charge like the manager statedAs far as checking out the next day, we checked out early because we had the worst experience with the manager at this hotel. He would not honor our confirmation amount of $113.87 and wanted to charge us an extra $40-$a night to stay on our scheduled dates
Regards,
*** ***

[redacted]
[redacted]
[redacted]
[redacted]
 Dear Revdex.com,
 
After a trying to get a hold of Mr [redacted] I was finally able to do
so.  Mr. [redacted] and I...

had a good conversation regarding the situation.
I explained to him that once the reservation is made online and it has a
specfic rate code there is nothing that I can do. The $113.87 is an average
for these days and if you check out early there is a penalty.  So it went to the
Wyndham corporate office and they were able to settle the dispute.  I asked
Mr. [redacted] if everything was settled and he said that it was. I feel that the situation
is taken care of and nothing further need to be done.
 
Sincerely,
 
 
 
[redacted]
[redacted]
Wingate by Wyndham
Gillette, WY 82718
307.685.2700 tel
307.685.6635 fax
[redacted]
www.gillettewingate.com

If this gentleman thinks that I am not being sincere when I say these things then I am done with this. He was offered another room and he didn't take it.  Yes my maintenance man was not there at 12:00am.  The decsion should have been to move to another room.I wouldn't have put my family through it and neither should he.

[redacted]
[redacted]
[redacted]
[redacted]
 Mr. Pollock,
 
I have received your second letter regarding this complaint. 
So what I did was to put in another call to Mr. [redacted] regarding
the situation.  I am a firm believer if two gentleman can sit down and
discuss their differences a resolution can be made.  That was my intention regarding
this complaint.  I called Mr. [redacted] for the second time and told him who I was.  At that time
he hung up on me. I thought maybe we might have gotten disconnected so I called back and got
the voice mail. 
 
I do acknowledge Mr. [redacted]'s concerns he felt that that he had been overcharged.  The situation is
that the cost of the room is based on an average so within the three days the average is $113.87. The
stipulation for this Rate Code SP2 is that you must stay 3 nights.  So if you don't stay the 3 nights it automatically goes back to the rate of the day.
 
I spoke with Wyndham Headquaters and they explained to me that the situation was taken care of by them
and that is what I asked Mr. [redacted] the first time I spoke with him.  If the situation had been taken care of?  He explained to me that they had taken care of this situation and I thought everything was good. Today I was going to see if there was anything else that I could  for him but was unable to get that far.  I do want to keep the lines of communication open because that is the right thing to do.
 
Sincerely,
 
 
[redacted] [redacted]
[redacted]
Wingate by Wyndham
Gillette, WY 82718
307.685.2700 tel
307.685.6635 fax
[redacted]
www.gillettewingate.com

Gradlying B[redacted] Wingate By Wyndham Gillette1801 Cliff Davis Drive Gillette, WY 82718  Revdex.com 8020 S County Rd. 5 Ste 100Fort Collins, CO 80528To Whom It May Concern: First of all I would like to express...

my condolences to [redacted] and his family for his loss this is the most critical thing at this, time. My main concern when Mr. [redacted] stayed with us was the comfort of him and his family. Yes I do agree that the unit was not in the best working condition at that time. It has recently been fixed. Regardless the main issue was my reasoning as a General Manager was to put the Mr. [redacted] in the best possible position to get a good nights rest. It might have taken the family a little bit more time to move across the hall to a more comfortable situation and the situation warranted this move. This is not what Mr. [redacted] wanted. This should be a non issue but it is. Him and his family never should have been in that situation. It would have taken 5 minutes to move him and his family to a nice and comfortable room. This is what I do. As I said my condolences for his loss and I do appreciate his business. If you have any questions or concerns feel free to give me a call or send me an e-mail. Sincerely, Gradlying B[redacted]General ManagerP: 307.685.2700F: 307.685.6635

Gradlying B[redacted] Wingate By Wyndham Gillette1801 Cliff Davis Drive Gillette, WY 82718  Revdex.com 8020 S County Rd. 5 Ste 100Fort Collins, CO 80528To Whom It May Concern: First of all I would like to express my condolences to [redacted] and his family...

for his loss this is the most critical thing at this, time. My main concern when Mr. [redacted] stayed with us was the comfort of him and his family. Yes I do agree that the unit was not in the best working condition at that time. It has recently been fixed. Regardless the main issue was my reasoning as a General Manager was to put the Mr. [redacted] in the best possible position to get a good nights rest. It might have taken the family a little bit more time to move across the hall to a more comfortable situation and the situation warranted this move. This is not what Mr. [redacted] wanted. This should be a non issue but it is. Him and his family never should have been in that situation. It would have taken 5 minutes to move him and his family to a nice and comfortable room. This is what I do. As I said my condolences for his loss and I do appreciate his business. If you have any questions or concerns feel free to give me a call or send me an e-mail. Sincerely, Gradlying B[redacted]General ManagerP: 307.685.2700F: 307.685.6635

Complaint: [redacted]
I am rejecting this response because an offer was NOT made to move us across the hall to another room and that it would take 5 minutes. This statement is disingenuous at best. The fact remains we requested assistance due to an A/C repair problem, followed instructions that were given to us to correct the A/C unit which only worked for a few minutes, and then around 11pm/midnight when we asked for help (because the unit was not working properly) we were told the repairman or person from engineering who was supposed to be on call had taken a sleeping pill and it would be unsafe to drive and correct the problem. Marginalizing, trivializing or making it sound like we were unreasonable hotel guests is not going to fly here. Just own up to what happened, so we can move on.
Regards,
[redacted]