Wingate Inn

The reservation was made through a third party There is a hour reservation cancellation policy This is on the website and that's our policy She cancelled the same day She is not due a refund She can use that reservation at a later date and we will honor the same rate on the room as long as it is not on a blackout weekend If she would like to take this offer, she can contact me and I will take care of it [redacted] ***GM

Here is the info that states on *** saying we are not a pet friendly hotel as well

We always take service animals but the customer's pet was not a service animalThe customer states it was an emotional distress animal but this does not fall under the ADA rules***'s website does have the no pets allowed statement on page and this has been there for the last years. Also guests are required to inform the front desk of the service animals because there are specific rooms we designate for guests with service animals

Complaint: ***
I am rejecting this response because:
An ADA service dog is also for PTSD Read the laws It says that you can have the service animal anywhere; even with no pet policiesThank you for not supporting your veterans How selfish! I will make this known with my military affiliates
Sincerely,
*** ***

Mrs *** never mentioned the dog during check in, we have plaques at service desk stating we do not allow pets, it also shows our no pet policy on all 3rd party booking sitesI will send a copy of our policy and screen shots of the 3rd party booking sites

The reservation was made through a third party.  There is a 24 hour reservation cancellation policy.  This is on the website and that's our policy.  She cancelled the same day.  She is not due a refund.  She can use that reservation at a later date and we will honor the same...

rate on the room as long as it is not on a blackout weekend.  If she would like to take this offer, she can contact me and I will take care of it.  [redacted]GM

Complaint: [redacted]
I am rejecting this response because:On their website, it states that service dogs are allowed.  At the time of booking, [redacted] did not have the no pets allowed statement
Sincerely,
[redacted]

Review: I stayed at the Wyndham at [redacted] hotel in [redacted], VA from Friday June 21, 2013 until 12pm Sunday June 23, 2013 in room 324. While rushing to check out of the room, I forgot my iPod (which was attached to the hotel alarm clock). At 6pm when I noticed that I had forgotten my iPod in the room I called the hotel back to see if anyone had turned it in. The front desk person [redacted] ("[redacted]", as she called herself), told me that there was nothing that she could do about it and I would have to wait until 7am the next morning when her supervisor comes in to see if the housekeeping personnel turned it in. Knowing that waiting for something like that only makes the possibility of retrieving it more unlikely, I drove back to the hotel. The front desk attendant gave me nothing but attitude, repeatedly saying there was nothing she could do about the situation. I asked could she give me a room key or have a hotel employee go to the room to simply check to see if the iPod was still in the room connected to the alarm clock. She again said there was nothing she could do about the situation. I asked her could she at least phone up to the room to ask the new room guests if they saw it she again said there was nothing she could do about the situation. I understand why she couldn't give me a room key but the very least that she could have done was help by calling the room and asking the guests. As I felt that there was a strong possibility that my iPod was still inside the room, I called the non-emergency police number to have an officer help me out. When the officer got there, her story changed. She then started saying that the guests that were in the room took a step into the room and decided that the room didn't fit their tastes and requested another room so I could then go look in the room with the officer. Of course, the iPod was missing when we reached the room. I then asked for the number for her supervisor, to which she replied that if I wrote my name and contact information down the supervisor would call me first thing in the morning. I again asked for the number for the supervisor, to which she asked me to hold while she picked up the phone and attempted to call her supervisor. She wouldn't give me the supervisor name or number, she just kept trying to reach the supervisor herself, leaving voicemails in a foreign language. Finally, after the police officer asked for the supervisor name and number, she provided me with contact information for the supervisor. I left the hotel and returned the next morning to talk to the supervisor. The supervisor only told me that she talked to the hotel housekeeper that cleaned my room the day of the checkout and the housekeeper didn't turn anything in. Since I had already been in to inspect the room the day before, I know that the iPod had to have gone missing between checkout time at 12pm and 7pm when I was finally allowed into the room which means either the housekeeper has it and isn't being honest or the "guests that didn't like the room" saw the iPod and decided to pocket it before requesting another room. I also asked could they phone the guests that switched rooms to see if he accidentally grabbed it (as I didn't want to accuse anyone) to which I was told "maybe you misplaced it because my staff doesn't steal." All I was looking for was a little assistance. If the front desk attendant had been helpful from the beginning I might have my iPod back by now but instead she made me go through hoops when all I wanted was for someone to simply look into the room to make sure it wasn't still in there before another guest checked into the room. The way the entire matter was handled was unprofessional.Desired Settlement: My desired outcome is simple. I would like to have my iPod back or to be reimbursed. I paid $200 for it and, as a broke college student, I do not have money to throw away like that. I would also like for the staff to be more friendly and helpful toward paying customers because, as a struggling college student, I already had to spend enough money for a room without extra problems like this.

Since the return or reimbursement for my iPod is very unlikely, I would like for disciplinary actions to taken against [redacted] ("[redacted]") because she was being so rude when I was only asking for help. She owes me an apology for how she handled the matter.

Business

Response:

[redacted]>